Anyone have a navigation screen go kaput?

Mine still works, but there's a large blotchy circle on the screen now, as if it 'popped'.

No damage to the surface, but oil like marks taking up about 1/4 of the screen, the lower right corner.

My apologies as I forgot to take a picture, but will need to post one.

Please advise if anyone's experienced this before, if a known issue and if any service bulletins on same.

Also, does this sound like something that must be resolved before lease return?

Thank you very much!

 

How did it happen?

 

It might be the screen glare filter is lifting up. I think there's a TSB available at Lexus.

 

Not sure how it happened.

Difficult to see and 10x worse in day, but some photos attached.

Would love to get my hands on a TSB #, so no issue with warranty...

 

I had the same problem when I first purchased my Lexus. I accidentally sprayed glass cleaner onto the screen which produced that mark on my screen but it was spread out all over for mine. I took it in to the dealer with a brief prior explanation of what had happened. They replaced it for me no questions asked

 

If it is the same issue that I had here is the TSB info.


MULTIDISPLAY - CUSTOMER STATES NAV SCREEN FINISH DETERIORATING - SOP HERE L - SB - 0002 - 16 - FOUND BULLETIN REGARDING CONCERN FINISH DETERIORATING - REPLACED MULTI DISPLAY SCREEN COVER. PER BULLETIN L - SB - 0002 - 16

 

Fantastic; thanks so much, Gentlemen.

TSB info should work!

Will make a service appointment now.

 

yeah, that looks like the same condition my NX had. It's not due to using a "normal" cleaner, it's a defect. It could happen with just some water and a microfiber cloth if it happens to be a defective coating.

 

Same thing happened on my 2014 IS - drove me nuts.


Dealer replaced the anti-glare coating or whatever it is under warranty. Looks brand new now.

 

Very good; thanks, Gentlemen!

 

My NAV screen had some blemishes on it so I took it into the dealer today. The dealer replaced the screen for me under warranty with no questions asked. Took them about an hour.

 

Just went to the dealer about this some issue and they replaced my screen with a brand new and shiny one

 

Common issue with IS and NX as per my dealer. I've had no issues with my IS' screen but it's also more recessed and protected. Got my NX's screen replaced without issue.

 

never ever spray right on surfaces like this

 

This has also happened to me. Took it to dealer they say it's not covered under my Certified Pre-Owned Warranty because it doesn't cover "appearance". Is this really the case? Anything else I can do?