IS - 3rd Gen (2014-present) Discussion about the 2014+ model IS models

Curb Rash on Loaner

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Old 01-26-18 | 03:25 PM
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Unhappy Curb Rash on Loaner

Good afternoon all,

I took my IS200t in for service on some issues it has been having, and was given a 2018 IS300 for a loaner car. I was so quick to leave the house in a rush this morning for work that I brushed up against the curb of my apartment's parking lot like an idiot and did this:





I am sure many people here have gotten curb rash, but has anyone ever messed up a loaner car, or anything similar to this? I would like to know how much this is going to lighten the wallet before I return it on Monday. Needless to say, I am quite mad at myself.

Any help on what they will charge?
Old 01-26-18 | 03:36 PM
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Just don't say anything about it. it's likely within wear and tear anyway. no way any dealer loaner is not going to be curbed up.
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Old 01-26-18 | 03:39 PM
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Originally Posted by E46CT
Just don't say anything about it. it's likely within wear and tear anyway. no way any dealer loaner is not going to be curbed up.
I mean that is certainly the plan...it just sucks that this sticks out like a sore thumb because its the only mark on any part of the car
Old 01-26-18 | 03:41 PM
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I doubt they will care. At some point that car will get door dings and small bumper scrapes. maybe wash that part of the tire (rinse it) so it doesn't appear too obvious that its new.
Old 01-26-18 | 04:22 PM
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They are probably not going to say anything, but if they do, it's $125 from the dealer to fix.
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Old 01-27-18 | 02:39 AM
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I had my windshield crack on a loaner and they didn't charge me for it even though I mentioned it to them.
Old 01-27-18 | 06:55 AM
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My dealer doesn’t even inspect them upon return. I accidentally got a huge scrape on my NX loaner and they didn’t notice (or care).
Old 01-27-18 | 08:38 AM
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We rented a car in Tahoe and it snowed. There was no snow brush and the
windows were completely obscured. I took an aluminum soft drink can and
fought my way through the ice and frost. Seemed OK until the next day and
the glass was really f#$%ed up! Streaks of aluminum glaze everywhere...
Lucky for us the Rental Turn-in agent was blind or oblivious and didn't say
a word despite the glaringly abused appearance.
Old 01-27-18 | 11:56 AM
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you'll be fine
Old 01-27-18 | 03:36 PM
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imagine if you got your car back from service and they had curbed your wheel.. lol.
Old 01-28-18 | 08:27 PM
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Karma haha Hopefully they don’t charge for it! The dealers I went to Check very carefully.

Originally Posted by jnesss
imagine if you got your car back from service and they had curbed your wheel.. lol.
Old 02-02-18 | 08:08 AM
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I wouldn't mention it. No way to prove that was prior to your usage
Old 02-02-18 | 09:16 AM
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Originally Posted by GibbsLexus
I wouldn't mention it. No way to prove that was prior to your usage
The person handing you the loaner keys does a walk around the vehicle with you, marking the places on the paperwork where there is already damage or dings...
That's your proof.
Old 02-02-18 | 09:33 AM
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Originally Posted by premier3IS
The person handing you the loaner keys does a walk around the vehicle with you, marking the places on the paperwork where there is already damage or dings...
That's your proof.
Not sure about other dealers, but they do not do that at mine.

When you pick up the loaner, they hand you the key, walk you out just far enough to see it, point to which one is yours, and send you on your way. When you return it, you park it in the drive, walk in, give them the keys, and leave with your car.
Old 02-02-18 | 10:09 AM
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Originally Posted by JDR76
Not sure about other dealers, but they do not do that at mine.

When you pick up the loaner, they hand you the key, walk you out just far enough to see it, point to which one is yours, and send you on your way. When you return it, you park it in the drive, walk in, give them the keys, and leave with your car.
Interesting, I would think they all would for legal purposes. I know my dealership walks around the vehicle with you so you both can note any scratches, dings, dents and cracks on the vehicle so when you return it you wont get nailed for something you didn't do.


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