N3XTLEVEL

2016 Lexus IS 350

I had zero issues connecting my phone (Nexus 6) to my car console. The controls worked to skip songs and the media information was displayed on the screen.

Recently, I updated the software on my phone (now Android 7.1.1) and the controls no longer work and the screen just shows the "Connected" image:



The phone part works fine and the music still plays through.

I updated the console firmware to the latest I found on the Lexus website.

Is anyone else having issues with their Android device? Can anyone suggest troubleshooting ideas? I've reset my phone and reconnected it. Still no luck.

Does it maybe have something to do with the supported profiles? I am not sure what profiles my phone requires.



Is there a way to add more profiles? I am doubtful the dealership will be any help or really care at all to help me.

minhael

You can try deleting the profile, reboot the infortaintment system (try holding down the power button for around 5 plus seconds) then re add in your profile. Remember the sequencing must be exact. Let me know how that goes...Good luck!

N3XTLEVEL

I appreciate the suggestion. Tried this morning, but no luck. I think the bluetooth connection screen might be stuck. I have been looking up ways to do a harder reset of the infotainment system, and might have to disconnect from battery or pull fuses. I will also see if the issue remains when pairing other devices to confirm that it is a problem with the console and not my phone.

Any other suggestions are welcome!

MX73

It could be the phone itself. Sometimes, the carrier or the phone manufacture will disable transferring certain data to the infotainment screen. I've rooted my S3 a long time ago and notice that it displayed more the information on infotainment screen compared to the Samsung stock ROM.

Android is so fragmented that the phone manufacture will do whatever they want to the phone's OS including disabling certain protocols.

minhael

I am running Android 7.0 with no issue so maybe it's your 7.1 android version. Hope you figure it out soon.

N3XTLEVEL

UPDATE

For anyone else running into this issue, it was indeed Android version 7.1.1. It was consistent with 2 devices, my Nexus 6 and Essential PH-1. It almost never showed the media content and prevented me from using the in-car controls.

After updating to 8.0 and 8.1, the issues are gone.

rL-gT

Glad it got sorted out and thanks for the tip