IS - 3rd Gen (2014-present) Discussion about the 2014+ model IS models

Safety Connect remedy notice

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Old 10-01-19, 03:44 PM
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RKSTRAT
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Default Safety Connect remedy notice

Anyone else get this snail mail letter?
Safety Connect vehicle location inaccurate?
Need to go to dealer for a three hour service
appointment?
Old 10-01-19, 05:03 PM
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athanato
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Not I, do you have more details to share?
Old 10-01-19, 06:25 PM
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RKSTRAT
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Letter came today.

Listed my VIN number.

Announcing “Limited Service Campaign”.
“Remedy Notice”

Paraphrasing letter:

Data Communication Module (DCM) works with
GPS to support Safety Connect....
after Nov 2 2019 the GPS will be calculated
incorrectly......dealer will reprogram DCM for free
Will take 2 1/2 to 3 hours.

That’s it....
Old 10-01-19, 07:01 PM
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arentz07
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It's for Service Campaign KLG. I am going to get mine done this Friday - will let you guys know if anything interesting happens - probably not.
Old 10-01-19, 07:08 PM
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RKSTRAT
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Originally Posted by arentz07
It's for Service Campaign KLG. I am going to get mine done this Friday - will let you guys know if anything interesting happens - probably not.
When did you get the letter?
Old 10-01-19, 08:09 PM
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arentz07
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Originally Posted by RKSTRAT
When did you get the letter?
Last week, don't remember which day, maybe Friday, September 27th.
Old 10-01-19, 08:32 PM
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RKSTRAT
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[QUOTE will let you guys know if anything interesting happens - probably not. [/QUOTE]

Not sure what you mean......you will never know about the software fail
until the airbag fires and you are not properly located.......if I understand.
Old 10-02-19, 12:03 AM
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Cicnus
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I had mine done almost 2 weeks ago. It popped up on their website when i was scheduling for my routine service. It did take around 2 hours for them to do the recall. It was just leaving a laptop connected to the car that would wipe the current version of safety connect, and then install the new version. They gave me a loaner for the weekend so i wouldnt have to wait around for it.
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Old 10-02-19, 06:08 AM
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arentz07
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Originally Posted by RKSTRAT
Not sure what you mean......you will never know about the software fail
until the airbag fires and you are not properly located.......if I understand.
Fine, as a software guy I acknowledge that updates often have unintended consequences. I have a couple of bug fixes under my belt that also broke other things.

Hopefully the car would just work fine, since nav is not directly tied into the gauges working - stuff like that. And systems like airbags are not controlled by the infotainment. Imagine if your head unit crashed right before you got in a collision - then no airbags?

Originally Posted by Cicnus
I had mine done almost 2 weeks ago. It popped up on their website when i was scheduling for my routine service. It did take around 2 hours for them to do the recall. It was just leaving a laptop connected to the car that would wipe the current version of safety connect, and then install the new version. They gave me a loaner for the weekend so i wouldnt have to wait around for it.

I'm planning on taking a test drive of an RC F while I wait. Wish me luck...
Old 10-10-19, 09:26 AM
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RKSTRAT
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Anyone else notified by snail mail?

I'm bringing mine in at 8am tomorrow and will wait.
They said four hours.
Old 10-10-19, 01:49 PM
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arentz07
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Mine took two hours. I used the two hours to take a couple of (yes a couple) test drives in an RC F. I recommend that to anyone.
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