Warranty claim denied due to dashcam hardwire and square winter wheels
#16
Just a heads up.. if you have modifications done like this, I would reverse them before bringing it to the dealer to avoid issues like this
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#17
Former Sponsor
Changing from staggered to squared or squared to staggered has been said to cause problems with some Lexus traction/brake electronics (I know on LS460/500s). So they could potentially have a case there. I would try going back to the factory wheels and have them check again.
#18
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Changing from staggered to squared or squared to staggered has been said to cause problems with some Lexus traction/brake electronics (I know on LS460/500s). So they could potentially have a case there. I would try going back to the factory wheels and have them check again.
Had my mechanic repair it so I'm at least running without dash lights until I wait on a proper replacement.
What's hilarious is that specific dealer I originally visited would actually have recommended a square winter wheel setup. I was running this square 225/40R18 setup for over a month and a half without issue. 225/40R18 vs the stock 255/35R18 on the rears are something like 0.4% larger rolling diameter, not sure this would cause any issue with traction or ABS, especially on a RWD car.
I learned my lesson on the dash cam hardwire setup, I did revert the fusebox to stock when I dropped in at Lexus Downtown.
Last edited by m1919; 01-19-20 at 07:32 PM.
#20
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Changing from staggered to squared or squared to staggered has been said to cause problems with some Lexus traction/brake electronics (I know on LS460/500s). So they could potentially have a case there. I would try going back to the factory wheels and have them check again.
#21
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^^ I am glad that your issue was resolved without having to revert to "Lexus Canada" - To be honest with you, this will likely be my last Lexus I buy in this country because of them. They are a JOKE to be honest and will try any excuse to deny an owner to install accessories unless it is bought from them, which is virtually nothing but stupid paint film, block heater and a deck spoiler. If any of you have time on your hand, just go to Lexus.com versus Lexus.ca and look at their configuration and the options they have....especially on the RC. It is a joke that Lexus Canada offers nothing to allow a customer to build the car the way he/she wants. In Canada, if you get an RC350, you will be getting the RC350 F Sport AWD - That is it! You get to chose the color outside and inside (and even the interior colors are limited compared to the US) and whether you want a paint film on your front hood....What a joke!
In the US, you can order your car with lowering springs (imagine...order it, not an accessory), and yet, Lexus Canada will not make these available despite being stuck with this gawd ugly wheel gap in the front - They will not allow you to install aftermarket parts because they'll void the warranty so then why not make the parts available and have your tech install them?!?! Surely, if Lexus is building cars in their assembly plant and it is good enough to be installed, why not allow here?!?! Don't give me the crap about the radar and self autonomous crap.
I will either drive my car to the US and have lowering springs installed their and screw the warranty and I'll take my service there as they are just a few hours away and the same distance than my dealer anyway, or just ditch the car when I get a chance and buy another vehicle...I will wait and see what the Acura TLX Type-S will offer when it comes out...otherwise, I'll go with an Audi or something.
Sorry for the rant, but Lexus Canada is just doing everything they can to ruin the experience for their owners - If they don't want to be in the car business and make a profit, just close up shop and continue doing your yatch and moon vehicles that they seem to be more interested in doing.....
OP - Thanks for the advice about reverting to the original state because going to the dealer - I'll make sure I take the box of Kleenex from the car in case they claim that that could be the cause for an ABS faulty sensor
In the US, you can order your car with lowering springs (imagine...order it, not an accessory), and yet, Lexus Canada will not make these available despite being stuck with this gawd ugly wheel gap in the front - They will not allow you to install aftermarket parts because they'll void the warranty so then why not make the parts available and have your tech install them?!?! Surely, if Lexus is building cars in their assembly plant and it is good enough to be installed, why not allow here?!?! Don't give me the crap about the radar and self autonomous crap.
I will either drive my car to the US and have lowering springs installed their and screw the warranty and I'll take my service there as they are just a few hours away and the same distance than my dealer anyway, or just ditch the car when I get a chance and buy another vehicle...I will wait and see what the Acura TLX Type-S will offer when it comes out...otherwise, I'll go with an Audi or something.
Sorry for the rant, but Lexus Canada is just doing everything they can to ruin the experience for their owners - If they don't want to be in the car business and make a profit, just close up shop and continue doing your yatch and moon vehicles that they seem to be more interested in doing.....
OP - Thanks for the advice about reverting to the original state because going to the dealer - I'll make sure I take the box of Kleenex from the car in case they claim that that could be the cause for an ABS faulty sensor
The model selection we get here in Canada is not the best, I would agree with you there, but it comes as a trickle down effect based on market demand.
In Japan, the home of Toyota, they develop all the vehicles for the planet...essentially.
Based on that, each market selects the vehicles they want to offer to their population.
In Canada we get short changed a little because our market is small...I realize someone is saying to themselves "Canada's market is small? Whaaat?!?!"...I know, but look at the amount of vehicles that are sold in California compared to all of Canada.
The US takes the models they want from Japan...and by models I mean the model of vehicle and the option packages it comes with.
In Canada we select from what the US took from Japan...so we will never have a vehicle that is not offered in the US, and in fact we will always have less than the US in terms of offerings.
Also, some of those accessories you mention usually comes from local suppliers, so they aren't really made by Lexus...hence the issue with offering them north of the border.
In Canada, let's say you wanted an engine strut tower brace (for example), Toyota Canada would have to source it from a Canadian supplier than can provide the product to a dealer in BC all the way across to Newfoundland...and chances are the supplier is in Ontario.
The logistics would be an issue as we don't have that massive infrastructure like the US.
As for the option packages, based on market demand/surveys, the preference would be for an AWD vehicle versus a RWD vehicle...that's not to say there isn't a demand for RWD vehicles, but looking at the business end of it to say how many RWD's would we sell versus AWD's, it's clear why most of the models are offered in mainly, or only, AWD configuration. There are models where there is no choice, like the RCF/GSF/LC/LFA, so that's what we get...RWD.
I'm sure Lexus Canada would like to offer all the models/options like the US, but from a business standpoint the market just isn't there to support it.
As an alternative, if you live close to the border, you could buy your vehicle in the US, exactly how you like it configured, and drive it back home to Canada.
Lexus Canada will still honor the warranty, just like when a Canadian vehicle is in the US and needs warranty work, Lexus in the US will also honor the warranty...it's really just paperwork at that point.
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#22
Lead Lap
^^ You bring really good points and I get that the market is smaller in Canada...Here are a few of my points though. Why make the IS250 RWD available in Canada? I would think that a sedan would make more sense as an AWD over a coupe that many will buy as a summer driver. The option of buying is the US is one that I will strongly consider next time....I failed to do my research properly this time but I have learned something for sure. As far as the supplier, I get that maybe they can't find a Canadian market to designed OEM lowering spring for our market given the low take rate...That being said, why would they prevent customers who would be willing to buy the OEM certified parts (by Lexus USA) to be installed at our Cnadian dealers by Lexus certified technicians? So they don't have to make the part available, just allow the dealers to install them if the customer provides the said part.
I appreciate your valid and constructive points - I appreciate this level of productive and meaningful conversations as I am sure that I am not the only Canadian who would love to see their RC lowered.
I am aware that one can buy parts like RS-R springs but another thread in the RC section talked about how that part didn't fit properly and was an issue. I know that coilovers are an option but again, a lot more expensive but more importantly, I am not comfortable having non_lexus certified technicians touch my vehicle. Where I live, specialized shops that deal with these are rare so I don't want to make things worse by installing non-OEM part at non certified locations.
I appreciate your valid and constructive points - I appreciate this level of productive and meaningful conversations as I am sure that I am not the only Canadian who would love to see their RC lowered.
I am aware that one can buy parts like RS-R springs but another thread in the RC section talked about how that part didn't fit properly and was an issue. I know that coilovers are an option but again, a lot more expensive but more importantly, I am not comfortable having non_lexus certified technicians touch my vehicle. Where I live, specialized shops that deal with these are rare so I don't want to make things worse by installing non-OEM part at non certified locations.
#23
Driver School Candidate
In that case, the issue could have actually been related to what they claimed it was. Window was rattling, and the window was tinted by a third party. My windows were tinted at the dealer, and I've had no such problems. Did you try telling your tint installer about the problem?
Hope your Benz is working out well for you...
Hope your Benz is working out well for you...
#24
Lead Lap
#25
#26
Intermediate
Thread Starter
Probably redo my configuration to stealth it a bit more when I get an external battery setup for this dashcam.
#28
Lead Lap
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