IS - 3rd Gen (2014-present) Discussion about the 2014+ model IS models

30k Service Price Outrageous

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Old 01-14-20, 10:22 PM
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azmojo
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Default 30k Service Price Outrageous

Just called my dealer and got a quote for the 30k service for my 2017 IS350. I'm guessing and hoping they made a mistake. $699!

Lexus Drivers says the service should be:
  • Check Installation Of Driver's Floor Mat
  • Reset Maintenance Reminder Light
  • Perform Road-Test on Vehicle
  • Rotate Tires
    (Applies to models with same size front and rear tires and wheels.)
  • Inspect Axle Shaft Boots
  • Inspect Body/Chassis
  • Inspect Brake Rotor Thickness and Runout
  • Inspect Front Differential Oil (4WD/AWD, If Applicable)
  • Inspect Rack-and-Pinion Assembly
  • Inspect Transfer Case For Signs Of Leakage (4WD/AWD, If Applicable)
  • Inspect Transmission for Signs of Leakage
  • Inspect Wiper Blades
  • Inspect Ball Joints And Dust Covers
  • Inspect Brake Lines And Hoses
  • Inspect Rear Differential Oil
  • Inspect Engine Coolant
  • Inspect Steering Linkage And Boots
  • Inspect Exhaust Pipes And Mountings
  • Inspect Fuel Lines And Connections, Fuel Tank Band And Fuel Tank Vapor Vent System Hoses
  • Inspect Fuel Tank Cap Gasket
  • Replace Brake Fluid
  • Replace Smart Key Battery
  • Replace Engine Oil And Oil Filter
    (Reset "Maint Reqd" Light If Equipped after maintenance at every 5,000 miles.)
  • Replace Engine Air Filter
  • Replace Cabin Air Filter (If Equipped)
  • Visually Inspect Brake Pads, Calipers and Rotors
Of these, the only things that should cost anything are:
  • Replace Brake Fluid
  • Replace Smart Key Battery
  • Replace Engine Oil And Oil Filter
  • Replace Engine Air Filter
  • Replace Cabin Air Filter (If Equipped)
I was wondering, how much did you guys pay for this service and how much does it cost to get the brake fluid replaced? The air filters are probably $100 total and labor should be minimal. The battery change on 2 keys should be minimal (and optional as far as I'm concerned). Oil change should be under $100. How did they get to $700?
Old 01-14-20, 11:24 PM
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sunamer
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Originally Posted by azmojo
Just called my dealer and got a quote for the 30k service for my 2017 IS350. I'm guessing and hoping they made a mistake. $699!

Lexus Drivers says the service should be:
  • Check Installation Of Driver's Floor Mat
  • Reset Maintenance Reminder Light
  • Perform Road-Test on Vehicle
  • Rotate Tires
    (Applies to models with same size front and rear tires and wheels.)
  • Inspect Axle Shaft Boots
  • Inspect Body/Chassis
  • Inspect Brake Rotor Thickness and Runout
  • Inspect Front Differential Oil (4WD/AWD, If Applicable)
  • Inspect Rack-and-Pinion Assembly
  • Inspect Transfer Case For Signs Of Leakage (4WD/AWD, If Applicable)
  • Inspect Transmission for Signs of Leakage
  • Inspect Wiper Blades
  • Inspect Ball Joints And Dust Covers
  • Inspect Brake Lines And Hoses
  • Inspect Rear Differential Oil
  • Inspect Engine Coolant
  • Inspect Steering Linkage And Boots
  • Inspect Exhaust Pipes And Mountings
  • Inspect Fuel Lines And Connections, Fuel Tank Band And Fuel Tank Vapor Vent System Hoses
  • Inspect Fuel Tank Cap Gasket
  • Replace Brake Fluid
  • Replace Smart Key Battery
  • Replace Engine Oil And Oil Filter
    (Reset "Maint Reqd" Light If Equipped after maintenance at every 5,000 miles.)
  • Replace Engine Air Filter
  • Replace Cabin Air Filter (If Equipped)
  • Visually Inspect Brake Pads, Calipers and Rotors
Of these, the only things that should cost anything are:
  • Replace Brake Fluid
  • Replace Smart Key Battery
  • Replace Engine Oil And Oil Filter
  • Replace Engine Air Filter
  • Replace Cabin Air Filter (If Equipped)
I was wondering, how much did you guys pay for this service and how much does it cost to get the brake fluid replaced? The air filters are probably $100 total and labor should be minimal. The battery change on 2 keys should be minimal (and optional as far as I'm concerned). Oil change should be under $100. How did they get to $700?
buy filters and other parts yourself at lexuspartsnow.com and DIY.
1. brake flush is probably the hardest job among all those items... and will require an eye-popping 20-30 dollar investment in very sophisticated tools like a wrench and tubing with a plastic bottle.
2. oil filter and a drain plug gasket is less than 6 bucks (oem)
3. Cabin filter and air filter are 42 and 18 dollars respectively (oem)
4. brake fluid 32oz DOT3 is something like 8 bucks at walmart.
5. New batteries will sell for less than 3-4 dollars a pack
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Moisture (01-15-20)
Old 01-14-20, 11:54 PM
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ABGLexus
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As you go through the list, replace the word "inspect" with "look at with my eyes" and ask yourself if you would pay $600+ for that.
Old 01-15-20, 12:52 AM
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Jazzrock
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Go to an independent shop. There's no reason to go to the dealer for maintenance. Much cheaper. Your warranty will be fine.

Last edited by Jazzrock; 01-15-20 at 12:00 PM.
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robawrench (01-15-20)
Old 01-15-20, 04:41 AM
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Sasnuke
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From the list it looks like they are doing a Maintenance Service, which includes the oil and filter change and the brake fluid flush. That's the most expensive item.
Following that would be the cabin filter, air filter, and then the remote batteries.

Pricing is market driven, so really it's what they charge for that area.
I'm not sure what a Maintenance Service at my dealer costs, cause I've never done one, but an oil change is $150 CAD (tax in) out the door.
Cabin filter, with the labor, is about $100 CAD.
Air filter, with usually there is no labor charge, is about $30 CAD.
Brake fluid flush is about $150-$200 CAD.
Without the remote batteries and the actual cost of the Maintenance Service, I would be about $500 CAD, which is just under $400 US.
The Maintenance Service does include checking the brakes...like actually taking them apart and checking them. Likely they will recommend servicing them if you haven't done so yet.
Old 01-15-20, 05:58 AM
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s3v3n
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I will say that's about right because you went to a lexus dealer. However, that amount can be liquidated (and reduced) if you don't do it all at the same time (you didn't need to). You could've done it separately or by yourself. Some of the "inspect" list can be done/included in a daily routine check (or perhaps weekly). Include tire pressure and check all visible fluid levels.

Like most of us here, but not all of us, got suckered with this "premium" lexus maintenance cost once, and after that, no more. No doubt, Lexus is a luxury name, but that doesn't mean you have to pay more $$ for the same maintenance a non-luxury car can get.

On top of that, you have to check youtube and watch how these what they call "lexus professionals" handle the cars getting serviced. I had a fair share of that the last time I bought my car to them, they turned off all my dashcams(seriously what's the point) right when they were about the test drive the car outside the service center.

Lost all my trust in them.
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sunamer (01-15-20)
Old 01-15-20, 06:09 AM
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sunamer
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Originally Posted by s3v3n
the last time I bought my car to them, they turned off all my dashcams(seriously what's the point) right when they were about the test drive the car outside the service center.

Lost all my trust in them.
I always take a picture of the odometer reading before and after. They most likely went to a joyride...otherwise no point in disabling it.
Old 01-15-20, 07:11 AM
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arentz07
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Originally Posted by sunamer
I always take a picture of the odometer reading before and after. They most likely went to a joyride...otherwise no point in disabling it.
What if they gave your car a "complimentary" Italian tune-up? Seems fine.

But no in all seriousness, I went through this same exercise with my wife's car for her upcoming 60k service. I had to go and remove all the junk the dealer was "recommending", and replaced the air filter and cabin filter myself to save a few bucks.
Old 01-15-20, 08:14 AM
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Originally Posted by arentz07
What if they gave your car a "complimentary" Italian tune-up? Seems fine.
I would only accept it as an explanation, if the mechanic had Italian name and the dealership was offering good espresso...
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Old 01-15-20, 10:08 AM
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NickCaesar
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Originally Posted by azmojo
Just called my dealer and got a quote for the 30k service for my 2017 IS350. I'm guessing and hoping they made a mistake. $699!

Lexus Drivers says the service should be:
  • Check Installation Of Driver's Floor Mat
  • Reset Maintenance Reminder Light
  • Perform Road-Test on Vehicle
  • Rotate Tires
    (Applies to models with same size front and rear tires and wheels.)
  • Inspect Axle Shaft Boots
  • Inspect Body/Chassis
  • Inspect Brake Rotor Thickness and Runout
  • Inspect Front Differential Oil (4WD/AWD, If Applicable)
  • Inspect Rack-and-Pinion Assembly
  • Inspect Transfer Case For Signs Of Leakage (4WD/AWD, If Applicable)
  • Inspect Transmission for Signs of Leakage
  • Inspect Wiper Blades
  • Inspect Ball Joints And Dust Covers
  • Inspect Brake Lines And Hoses
  • Inspect Rear Differential Oil
  • Inspect Engine Coolant
  • Inspect Steering Linkage And Boots
  • Inspect Exhaust Pipes And Mountings
  • Inspect Fuel Lines And Connections, Fuel Tank Band And Fuel Tank Vapor Vent System Hoses
  • Inspect Fuel Tank Cap Gasket
  • Replace Brake Fluid
  • Replace Smart Key Battery
  • Replace Engine Oil And Oil Filter
    (Reset "Maint Reqd" Light If Equipped after maintenance at every 5,000 miles.)
  • Replace Engine Air Filter
  • Replace Cabin Air Filter (If Equipped)
  • Visually Inspect Brake Pads, Calipers and Rotors
Of these, the only things that should cost anything are:
  • Replace Brake Fluid
  • Replace Smart Key Battery
  • Replace Engine Oil And Oil Filter
  • Replace Engine Air Filter
  • Replace Cabin Air Filter (If Equipped)
I was wondering, how much did you guys pay for this service and how much does it cost to get the brake fluid replaced? The air filters are probably $100 total and labor should be minimal. The battery change on 2 keys should be minimal (and optional as far as I'm concerned). Oil change should be under $100. How did they get to $700?
1) OEM engine air filter was around $27 at my local Lexus dealership and I installed it myself in about 5 min.

2) I bought a Bosch Cabin Air filter online for $20 and installed myself in 5 minutes.

3) I do my oil changes with Castrol Edge Extended Performance and OEM filter. Oil costs about $45, OEM filter is around $7 & I pay my mechanic 20$ labor...less than $75 all in.

4) dealership replaces my battery in FOB for free, if they don’t for you those batteries cost a few bucks. Like a pack of 5 is $7-$10.

5) Brake fluid change at my local Lexus dealership is $114.99...I bought the fluid for around $10 and paid my mechanic $75 labor to change it.

Dont go to dealership for stuff like that. Find a good, honest, qualified mechanic that will allow you to bring the fluids and filters and just charge you labor.
Oil change, 2 filters, brake fluid change should only take any decent mechanic about 1.5 hours in terms of labor.

$700 from the dealership is disgusting. That should be illegal.
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Old 01-15-20, 10:32 AM
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mvppadilla
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I just did my 30k mile service this past weekend. I took my car to toyota for the engine oil and brake fluid exchange. This was $220. I did the air filter and cabin filter myself.
Old 01-15-20, 10:56 AM
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NickCaesar
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Originally Posted by mvppadilla
I just did my 30k mile service this past weekend. I took my car to toyota for the engine oil and brake fluid exchange. This was $220. I did the air filter and cabin filter myself.
You guys outside of Canada are lucky, Toyota dealerships don’t work on Lexus cars here.
Old 01-15-20, 12:04 PM
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Originally Posted by mvppadilla
I just did my 30k mile service this past weekend. I took my car to toyota for the engine oil and brake fluid exchange. This was $220. I did the air filter and cabin filter myself.
Again, any dealership will overcharge, whether it's Lexus, Toyota or any other dealership. For regular maintenance, go to an independent mechanic you trust, or do it yourself.
As long as you document what was done, legally that satisfies the requirements of your warranty. This is for the US, I'm talking about.
Old 01-15-20, 01:13 PM
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HOMER350
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Originally Posted by NickCaesar
You guys outside of Canada are lucky, Toyota dealerships don’t work on Lexus cars here.
They will, I guess it's up to each dealer.
Old 01-15-20, 01:31 PM
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azmojo
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Thanks guys. I'm well aware for the DIY option, I could do it all myself but I'm at a point in my life where I don't do that. I do have shops I can go to of course that are cheaper. I don't mind paying a little more to have the dealer do the maintenance but I don't want to get completely raped, so I was hoping to hear that maybe it's just this dealer and I should try others or that they made a mistake.


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