3G NETWORK RETIREMENT Oct 2022
#31
I prefer the Lexus app and it's speed functions better than the Mercedes one I use. My Mercedes app either doesn't do what it's supposed to do and comes back with an error or it takes 5 minutes. Either way in my opinion the technology is part of the purchase of the vehicle. I certainly wouldn't buy a car and after 3 years they say they're taking out the rear two windows.
#32
They will lose subscribers and customers. I know I will no longer own Alexis or ever purchase one again. Also including the fact that they're getting rid of the GS model when they should have gotten rid of the ES. The GS350 F sport it's the only thing they have that I like anymore so they got nothing for me.
#33
I agree. My brother bought a 2016 Camaro and GM switched to 4G in 2015. No excuse for Lexus to wait until the 2019 model year to switch to 4G. Lexus is always behind the times when it comes to the latest technology. They refused to add Apple Car Play or Android Auto until recently and only because customers demanded it. I for one will be trading off my 2016 ES350 to maximize its trade in value. Will not buy another Lexus.
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DavoLBC (09-24-20)
#34
I prefer the Lexus app and it's speed functions better than the Mercedes one I use. My Mercedes app either doesn't do what it's supposed to do and comes back with an error or it takes 5 minutes. Either way in my opinion the technology is part of the purchase of the vehicle. I certainly wouldn't buy a car and after 3 years they say they're taking out the rear two windows.
#35
This is why Lexus will always be in the "pursuit". They do sell an aftermarket module that gives you Android Auto and Apple CarPlay just Google it and you will find it. But there are many other things because of the 3G screw up that Lexus did and leaving all their high-end customers hanging off a cliff that they need to remedy before 3G is taking offline. This not only affects Lexus but Toyota vehicles also and for people out there that think there won't be any bad PR from that should think again. As you said you're not going to buy another Lexus and neither will I That's got to cost them a lot of money when you add up all the people switching over to updated vehicles that won't be outdated in 2 to 4 years. they sell the vehicles with a statement that they are supposed to have a 10-year lifetime. That means everything not just that the engine might still run or that it hasn't been scrapped yet. Toyota used to make a good car like I've said in another post and it is just very sad how far downhill they've come or gone. When an American car has better technology then a Asian car specifically a Japanese vehicle that's not right at least it didn't used to be.
#36
From what I saw in a post on reddit, you are unable to remote start even with the option enabled in techstream unless you have the subscription. Heres the Reddit post.
#37
Re: 4g
I agree. My brother bought a 2016 Camaro and GM switched to 4G in 2015. No excuse for Lexus to wait until the 2019 model year to switch to 4G. Lexus is always behind the times when it comes to the latest technology. They refused to add Apple Car Play or Android Auto until recently and only because customers demanded it. I for one will be trading off my 2016 ES350 to maximize its trade in value. Will not buy another Lexus.
#38
Lexus Should design a fix to this
Good riddance? You know you don't have to use any of it, right? Now everyone is just going to have some functions of their car made useless, and a SOS connect button that's no longer going to do anything. How is that good for anyone, even if you did not like it?
I understand the shutdown of the 3G networks across the country, but I think there should be some kind of a upgrade path, even if it's paid for. I use the remote start from my phone everyday during the summer.
I understand the shutdown of the 3G networks across the country, but I think there should be some kind of a upgrade path, even if it's paid for. I use the remote start from my phone everyday during the summer.
Lexus has engineers that have designed many complex features
They should design an upgrade to fix this by either designing a modules to replace the 3g with 4 g or better yet 4g and 5g
or we will be having this discussion again soon
or designing a USB interface like some other vendors have designed
or design a fix through their Lexus APP suite
or design a fix through ALEXA
This is very bad for Lexus just to try to say it is a 3g discontinue issue
The SOS feature in the Lexus is a critical function and in no way should be allowed not to continue functioning.
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#40
When calling Lexus Customer Service Corporate they say they are the highest escalation possible and they refuse to give out any Senior management escalation techniques or emails.
Has anyone on this forum developed a technique to send to Lexus Senior Management Customer Issues
Other companies have a Customer Advocacy Group attached to the office of the CEO or the office of the President.
#41
Lexus has engineers that have designed many complex features
They should design an upgrade to fix this by either designing a modules to replace the 3g with 4 g or better yet 4g and 5g
or we will be having this discussion again soon
or designing a USB interface like some other vendors have designed
or design a fix through their Lexus APP suite
or design a fix through ALEXA
This is very bad for Lexus just to try to say it is a 3g discontinue issue
The SOS feature in the Lexus is a critical function and in no way should be allowed not to continue functioning.
They should design an upgrade to fix this by either designing a modules to replace the 3g with 4 g or better yet 4g and 5g
or we will be having this discussion again soon
or designing a USB interface like some other vendors have designed
or design a fix through their Lexus APP suite
or design a fix through ALEXA
This is very bad for Lexus just to try to say it is a 3g discontinue issue
The SOS feature in the Lexus is a critical function and in no way should be allowed not to continue functioning.
When calling Lexus Customer Service Corporate they say they are the highest escalation possible and they refuse to give out any Senior management escalation techniques or emails.
Has anyone on this forum developed a technique to send to Lexus Senior Management Customer Issues
Other companies have a Customer Advocacy Group attached to the office of the CEO or the office of the President.
tonbucc is online now Report Post
#42
#44
Carrier
Does anyone know who the 3G carrier is for Lexus vehicles? T-mobile just came out today and said they were extending their 3G sunset plans. I think Verizon also made an extension announcement. I'd like to know what carrier my 2016 RX uses.
Thanks, Gina
Thanks, Gina
#45
After multiple changes, T-Mobile is setting its foot down on a solid timeline, at least for now. On its page for tracking its “Network Evolution,” the carrier notes that it will be shutting down its 3G UMTS network on July 1, 2022.
Verizon has delayed its CDMA 3G network shutdown several times but is now firmly committed to shutting the network down by December 31st, 2022.