IS - 3rd Gen (2014-present) Discussion about the 2014+ model IS models

Dealership connected body shop did a terrible job fixing my car- what can I do now?

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Old 08-24-21 | 05:17 PM
  #16  
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Anytime I have had past insurance work, they told me that the work the body shop does is guaranteed by the insurance company. Tell your insurance immediately that this is a poor quality repair. I would have rejected repair that on the spot.
Old 08-24-21 | 06:54 PM
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So you're saying we should return the power in this country to its people (Native American's), since they were obviously here 1st.
Old 08-24-21 | 06:56 PM
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Originally Posted by Rak305
So you're saying we should return the power in this country to its people (Native American's), since they were obviously here 1st.
Originally Posted by dwoods801
Is the lesson, don’t ever get in an accident? While that’s a great lesson in the classroom, it isn’t always practical in the real world. I remember when I got a course on this as a younger man. And what I took away from it was this, Yes a car is an asset and you want it to be as valuable both in practical and real terms as is practical, a car that u can’t drive isn’t a very valuable tool for transportation. So you have to accept this can happen. It could have been worse, luckily nobody was injured.
Your real complaint is crap results, and it’s a complaint I have more and more with everything! The corporate model is to get the most money for the least return. They have no shame, and even pay employees as little as possible unless your an executive or shareholder. And this was the problem with your insurance company and the body shop. They both will point to the other ad the problem.
I would push this as far as u think will payoff. Once it’s all said and done, make sure to fill out a google review for both the shop and insurance company, it’s really the best way to try and steer other people around this trap. There are good shops out there, but they will be a victim of their own success. If they are good, they’ll be busy and they will try to hurry and the quality will suffer.
Just try not to let this discourage you. The people of this country have allowed a serious enemy to invade and infiltrate every aspect of our lives and we didn’t recognize all the potential situations like this we would come to regret. Until we can return the power in this country to its people, we all better get use to unsatisfactory results in life

So you're saying we should return the power in this country to its people (Native American's), since they were obviously here 1st.
Old 08-25-21 | 11:16 AM
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insurance company just approved an OEM bumper after I threw a fit at the dealer
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Old 08-25-21 | 11:32 AM
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^^ Good news!!
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Old 08-25-21 | 12:16 PM
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Originally Posted by Rak305
So you're saying we should return the power in this country to its people (Native American's), since they were obviously here 1st.
They only people who ever lived in this land that I consider fitting the true definition of “free”.
But seriously, a few generations ago the large majority of businesses were owner operated, or family owned. They had pride in their work, they charged a fair price and you could hold them to it. If you had a problem, u could talk to someone willing to take responsibility for it and help without all the excuses that all lead back to the work being sub par because the insurance company wants to used the lowest grade parts and the repair shop has to run cars thru there at warp speed to try and keep things profitable.
Sorry to get off topic, it’s been a sore subject lately

Last edited by dwoods801; 08-25-21 at 12:22 PM.
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Old 08-26-21 | 10:41 AM
  #22  
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I went through this with my CT200h F Sport. Lexus dealer recommended/approved body shop. Anyway I got the car back and did a detailed inspection which revealed very shoddy workmanship. I found the shop did not perform all the services they were paid to such as blend certain panels, replace certain things, etc. It looks like they "refurbished" some parts when paid to replace and didn't blend adjacent panels, didn't re-clear panels. seam sealer was super sloppy, panels weren't even clipped in, there were missing clips etc etc etc. there were also actual fingerprints under the clear from when the workers were careless prepping the car for clear.

So I pointed this out to the body shop management. They actually asked me how I knew so much. Told them I had 15 years in insurance adjusting experience. They got to work real quick lol.







The best thing to do in this situation is go line by line on the approved estimate and make sure they perform the service or replace or refinish the part listed on the estimate. That's assuming you know cars, the process, how repairs look, etc.

If you're not too technical and just an average joe, the second best thing to do is point out things that don't look good to you, like in the above pics. Just be nice about it and professional Always helps to have pics of your car pre-accident too.

Bottom line is you tell them you want your car in no less condition than it was before the accident. That one is hard for any person or shop to argue as essentially what you're owed. Body shops and contractors are a fairly dirty/slimy industry. They rely on the average customer not having knowledge on cars or intimate knowledge of the repair process and industry and not noticing, so they can easily do 1/2 the work on the estimate and fudge the rest and pocket that money. Customer sees a shiny car parked out front and usually they drive away none the wiser. Then if the shop gets caught, they just play dumb and blame it on their workers not following orders.
Old 08-26-21 | 11:41 AM
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Anytime I had an accident, I went to the same body shop that always did excellent work, and
never took a recommendation from the insurance company.

Last edited by Jazzrock; 08-26-21 at 11:54 AM.
Old 08-26-21 | 02:34 PM
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Earlier in the thread someone mentioned they might have just repaired your old bumper.

When I look at your before and after pics, I keep on seeing your old bumper repaired because it is so distorted where it meets your quarter panel and tail light. They could have not replaced it, ripping off your insurance company by pocketing the money.

You should not be surprised if you removed the bumper at the drivers side and see repair work. Even a aftermarket replacement or reconditioned one would fit a lot better than that.

Glad to read this is getting sorted out, this should have been a simple repair.


Old 08-26-21 | 03:11 PM
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Originally Posted by 387
Earlier in the thread someone mentioned they might have just repaired your old bumper.

When I look at your before and after pics, I keep on seeing your old bumper repaired because it is so distorted where it meets your quarter panel and tail light. They could have not replaced it, ripping off your insurance company by pocketing the money.

You should not be surprised if you removed the bumper at the drivers side and see repair work. Even a aftermarket replacement or reconditioned one would fit a lot better than that.

Glad to read this is getting sorted out, this should have been a simple repair.
Yeah, I paid attention to that comment too because where the 2 holes on the old bumper are, that's kind of where the dent are on the passenger side. But what's weird is that the passenger side has a dent on the bumper and that side of the car was never touched. Another reason why I believe it is a different bumper because on both sides, where the taillight meets the bumper, it's a JAGGED harsh edge. I compared it to another IS with the OEM bumper and it's smooth. It's also sagging on the passenger side a bit more than driver's.
Old 08-26-21 | 03:51 PM
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From the pics of the damage, the end of the quarter that attached to the bumper wall rear tire mounted looked untouched. Was it? The square hole where the plastic bumper backet attached in the square whole looked straight. Make sure they replace it with a new bracket too which insurance paid for and is necessary for the bumper to sit right.

Oh, and since you are in the US, see if you can file a diminished value claim through your insurance in your state because of this accident which will show up on your Carfax and hurt your resale down the road. It is minor accident, but still.

​​

Old 08-26-21 | 04:02 PM
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Originally Posted by 387
From the pics of the damage, the end of the quarter that attached to the bumper wall rear tire mounted looked untouched. Was it? The square hole where the plastic bumper backet attached in the square whole looked straight. Make sure they replace it with a new bracket too which insurance paid for and is necessary for the bumper to sit right.

Oh, and since you are in the US, see if you can file a diminished value claim through your insurance in your state because of this accident which will show up on your Carfax and hurt your resale down the road. It is minor accident, but still.

​​
When I brought up the tire, they said they accidentally put the 'wheel/rim' repair under as the tire. I have no idea why they would do that and that literally makes no sense to me but I didn't want to argue it any further. And I'll talk to them about the bracket, thanks.

What does a diminished value claim do?
Old 08-26-21 | 04:12 PM
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A dimished value claim will compensate you for when you end up selling the car now it has been reported as being in an accident. Your car is worth less now, but if the claim goes thru, it will make up for it and you'll be made whole.

Old 08-27-21 | 02:30 PM
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The diminished value claim is based on a formula. I got $387 for my claim against the policy of the responsible party. The call took less than 60 seconds, they asked me a few questions and offered it on the spot. Not having much time to bother with all that I just sure sure and accepted it.
Old 10-08-21 | 12:53 PM
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@387

Sounds like what you said about the bracket. I asked the body shop if they ordered brackets and they said they did, for both sides. It says it on the estimate too but the driver's side is sticking out and when you press on the bumper, it makes noises, sounds like the bumper is rubbing on the fender, looks like everything is on too tight.

Damaged side:


Undamaged side:


I press on good side first and then go to bad side (driver), have to put volume up (sorry about the lawnmower)
https://i.imgur.com/YW9Lv10

Last edited by swaangin; 10-08-21 at 12:58 PM.



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