silk69

Hello IS forum,

I currently own a Is500 launch Edition 380/500.
Beautiful car and I’m having lots of fun driving this car.

I apologize in advance for the long post but I will try to make it as detail as possible so you guys can help me to find the right solution for this issue.

I had this car for 3 months and I have driven it for 1400 miles. The car came with Xpel clear bra film pre installed as a package from the dealership where I purchased the car.

2 weeks ago I noticed something unusual with my bumper fender clip. The bumper pins are loose and visible around part where it attaches to the fender.

I took it to one of the local dealership and they said that the bumper bracket should be order and reinstalled. The whole wait and installation took a week. After driving the car out of dealership I still noticed the pins popping out and getting a bit worse than it was before the repair.

This dealer was quite unresponsive after work so I reached out lexus to help me. They suggested for me to wait. A whole week passed by and the dealership won’t respond to my calls or requests to have another look into it. On top of that they blamed the xpel installation for the issue. they said they can only help by applying an adhesive for 200$ out of pocket.


so I dropped this dealership and took my car to near by reputed body shop and also to another lexus dealership. They lifted the car for diagnosis and both of these locations were really surprised why this is happening to a brand new car without any signs of impact to the bumper or under neath the bumper.

the first dealer is kinda non cooperative and blamed that the company who did xpel work on the car heated the location with heat gun and bended the bumper during the Xpel clear bra application “ which I and other dealer ship think was a complete bull****”.

I reached out to my out of the state dealership that sold me the car and spoke to their service manager. He was shocked how the initial dealer responded to my request and was more than happy to work this out with my new local lexus dealership

I’m currently waiting for the dealerships to communicate and help me out with this situation.

ScytheDC

There’s a whole other thread on this issue already.

https://www.clublexus.com/forums/is-...eparation.html

silk69

I posted it on the provided forum.
Thanks