IS F (2008-2014) Discussion topics related to the IS F model

So much for Lexus reliability!

Thread Tools
 
Search this Thread
 
Old 02-01-09, 10:28 AM
  #16  
ISFer
Lead Lap
iTrader: (2)
 
ISFer's Avatar
 
Join Date: Oct 2008
Location: Ontario, Canada
Posts: 599
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by Da Hapa
With respect... that misses the point of his thread.

His car broke down. Lexus has a well deserved reputation for: (1) not breaking down in the first place and then (2) taking care of its customers.

There are two sides to every story but if what the OP posted is true, and why wouldn't it be, shame on Lexus of Canada.

We have owned Lexus literally since the beginning and have nothing but good things to say about the product. We have experienced some excellent dealers, some good dealers and one so so dealer but nothing bad at all.

I hope Lexus of Canada pulls it's proverbial head out and makes it right for the OP.
+1.....I'm sure the selling dealer and/or Lexus Canada will be most sympathetic to the OP and will make things right for him.

GL, CDNROCKIES.......try to keep your temper and give them a chance to make things right Monday morning.

If they don't, then let it (your temper) go, on your way over to the Benz dealer...

So who picked you up and took you home when you were stranded by the towing co? or did you take a taxi and will submit the bill to Lex.

C.
Old 02-01-09, 10:40 AM
  #17  
primecut
Lexus Test Driver
iTrader: (1)
 
primecut's Avatar
 
Join Date: Jul 2008
Location: CA
Posts: 1,534
Likes: 0
Received 0 Likes on 0 Posts
Default

Doh... hope it all gets sorted out. Keep us posted on the cause of the issue. What was the temperature outside? Not saying that it should have failed, but maybe that had something to do with it? It sounds like some bizarre electrical glitch. At least it doesn't seem like a mechanical problem.
Old 02-01-09, 11:40 AM
  #18  
flipside909
Lexus Connoisseur
 
flipside909's Avatar
 
Join Date: Mar 2001
Location: USA
Posts: 19,802
Received 534 Likes on 283 Posts
Default

That's unfortunate. Hopefully the dealer will rectify the situation quickly. Give em a chance first as ISFer said. Yes it's a frustrating situation, but there is always a solution. Sounds like a computer/electrical issue. Keep us udpated.
Old 02-01-09, 11:47 AM
  #19  
FPR1939
Pole Position
 
FPR1939's Avatar
 
Join Date: Aug 2008
Location: Houston, Texas
Posts: 218
Likes: 0
Received 1 Like on 1 Post
Default

I guess that I have worked on cars too long and not relied on dealerships. My first guess would be that the relay that turns on the cooling fans (or air conditioning/heater blower fan) stuck in the closed position and didn't allow it to turn off as it should. I agree with you that electrical problems are a bitxx, especially when they happen once and then not again for the dealer.

I agree with you that the 80 km minimum is stupid. They should cover you no matter how short or long the trip. I suspect that they will rethink when you get with them on Monday.

When my wife's BMW was new she had a service engine light go on on Saturday morning, Called the dealership and the girl there told her to wait until Monday to bring it in. I said "no" and drove it there. They ended up giving her a loaner for the weekend until they could check it out.

Sometimes it is who you get that is the problem.

Pat
Old 02-01-09, 12:08 PM
  #20  
SebringAG
Driver School Candidate
 
SebringAG's Avatar
 
Join Date: Jan 2009
Location: Vancouver, Canada
Posts: 40
Likes: 0
Received 0 Likes on 0 Posts
Default

Sorry to hear about your car troubles, CDN.

Hope everything works out.
Old 02-01-09, 12:22 PM
  #21  
kyang91
Lexus Champion
iTrader: (5)
 
kyang91's Avatar
 
Join Date: Jan 2008
Location: Indiana
Posts: 2,257
Likes: 0
Received 0 Likes on 0 Posts
Default

Sorry to hear that......but Lexus should of at least give you a ride home....that is just not right on their part. But I do agree with some other members, even the best car will break down sometime......
Old 02-01-09, 12:46 PM
  #22  
CDNROCKIES
Lexus Champion
Thread Starter
 
CDNROCKIES's Avatar
 
Join Date: Jun 2008
Location: Alberta
Posts: 3,054
Likes: 0
Received 1 Like on 1 Post
Default

Originally Posted by eric_r_ho
Check if Lexus has what is called TRIP INTERRUPTION. I know Mercedes-Benz has it and it's a pain in the *** to deal w/ but it works in the end. You just have to cry enough and you'll get the compensation.
The Trip Interruption for Lexus of Canada does not apply until you're more than 80 km away. I was only 45 km. My father informed me that BMW's policy was 150 km here, but they have sinced lowered it. I don't understand why they would not pay for a $50 cab ride, but will pay for a much longer trip?

Originally Posted by dana_daen
That suck about your ride (was it cold out), I'm going to find out about that 80km stuff cause I have the same protection.

Sure you could have jump started it, who's to say that would have worked or if it would have down more damage - driving it home after that.

It's unfortunate it happened but, Lexus is still quite reliable compared to other brands, and it has quality materials.

What's the last 4 digits of your vin, just curious.
Thanks man. I know that Lexus' overall reliability is number one. Our '05 RX has been excellent and relatively trouble free. I'll pm you my VIN when I see the car on Monday.

Originally Posted by ISFer
+1.....I'm sure the selling dealer and/or Lexus Canada will be most sympathetic to the OP and will make things right for him.

GL, CDNROCKIES.......try to keep your temper and give them a chance to make things right Monday morning.

If they don't, then let it (your temper) go, on your way over to the Benz dealer...

So who picked you up and took you home when you were stranded by the towing co? or did you take a taxi and will submit the bill to Lex.

C.
Lol...yes, my temper was definitely an issue at 4 am last night. However, like you said, and like I said earlier I will give them the chance to make amends and initially there won't be any need for my temper.

I ended up having to take a cab home. Luckily the casino allowed us to hang out in the lobby until we got picked up. I don't know what we would have done if they hadn't been so kind.

Originally Posted by primecut
Doh... hope it all gets sorted out. Keep us posted on the cause of the issue. What was the temperature outside? Not saying that it should have failed, but maybe that had something to do with it? It sounds like some bizarre electrical glitch. At least it doesn't seem like a mechanical problem.
I agree with you too. It seemed like some weird electrical problem, there's never been a sign of anything mechanical. It drove perfect to dinner and then out to the casino as well.

It was right around 0 Celsius (32 F) and extremely windy, but that shouldn't have had much of in impact. We had a good stretch of -30 C weather and I had no problems. The car only sat for just under 2 hours so that fan motor must have been sucking a lot of power.

Originally Posted by FPR1939
I guess that I have worked on cars too long and not relied on dealerships. My first guess would be that the relay that turns on the cooling fans (or air conditioning/heater blower fan) stuck in the closed position and didn't allow it to turn off as it should. I agree with you that electrical problems are a bitxx, especially when they happen once and then not again for the dealer.

Sometimes it is who you get that is the problem.

Pat
I hear you. I wish I had your, and many others on here, skills under the hood. While I did work in a garage in high school, it was limited to tire changing, oil changes and basic shop stuff. I wouldn't even begin to attempt to work on a complicated vehicle like our F's.

I was thinking the same thing as far as the electrical. Maybe a solenoid stuck open (?) or something simple like that.

Originally Posted by kyang91
Sorry to hear that......but Lexus should of at least give you a ride home....that is just not right on their part. But I do agree with some other members, even the best car will break down sometime......
I agree with you and the others too. There isn't going to be a vehicle produced where at least a few aren't going to have problems. Just sucks when it's yours.

Thanks to everyone else! I'll keep you posted when I find out more about the problem and the resolution.

Last edited by CDNROCKIES; 02-01-09 at 12:49 PM.
Old 02-01-09, 01:06 PM
  #23  
Damage
Advanced
 
Damage's Avatar
 
Join Date: Sep 2002
Location: CA
Posts: 531
Likes: 0
Received 5 Likes on 5 Posts
Default

man that sucks.

so this brings up something I've never thought about yet. Is there a 1-800 # for Lexus Roadside? I remember the dealer telling me about it when I bought the car, but didn't pay close attention since I figured I would never need it. How does it work and does it last the lifetime I own the car?

(i know i know..I'm sure it's in the manual somewhere probably... )

:P
Old 02-01-09, 01:27 PM
  #24  
timeToy
Lexus Test Driver
iTrader: (11)
 
timeToy's Avatar
 
Join Date: May 2007
Location: CA
Posts: 1,563
Likes: 0
Received 2 Likes on 2 Posts
Default

Originally Posted by Damage
(...)Is there a 1-800 # for Lexus Roadside? I remember the dealer telling me about it when I bought the car, but didn't pay close attention since I figured I would never need it.(...)
There is card in the Manuals leather pouch with this information:
1-800-25-LEXUS (or 1-800-26-LEXUS for assistance in Canada)

And it last for 4 years after the date of purchase.
Old 02-01-09, 01:37 PM
  #25  
ISF-88
Pole Position
 
ISF-88's Avatar
 
Join Date: Jan 2009
Location: BC, Canada
Posts: 264
Likes: 0
Received 0 Likes on 0 Posts
Default

That sucks to hear. Very odd how the lights didn't turn off. I would assume you leave the lights on auto on/off positioning. When arming the car do you press the remote lock button twice? I do and it shuts off my lights while doing this. I am also from Alberta and I have had the F for 6+ months and no problems yet with it and I hope it stays that way. Hope you can get things resolved with Lexus and your F.
Old 02-01-09, 08:21 PM
  #26  
gtmba
Driver School Candidate
 
gtmba's Avatar
 
Join Date: Feb 2007
Location: GA
Posts: 44
Likes: 0
Received 0 Likes on 0 Posts
Default

Sorry to hear about your troubles. That had to be unbelievably frustrating. I hope everything gets resolved quickly!
Old 02-02-09, 05:45 AM
  #27  
SHOLEXMAN
Lexus Test Driver

 
SHOLEXMAN's Avatar
 
Join Date: Nov 2007
Location: Palm Harbor ,Fl
Posts: 1,021
Likes: 0
Received 0 Likes on 0 Posts
Default

I bet you left you car on in the auxliary on postion. Reason for the lights being on and the fan being on. Where you gauges on or any of your other accessories? If yes I have a good feeling you left the car on engine off. If the fan stayed on with the lights being off then you have a definet electircal issue with a relay or fan control ECU. I would have jumped started the car because it wouldn't be worth the time waiting for the truck. Pull off the plastic cover and put the jumper cables on it just put them on the right side. If you put them on the wrong battery terminal that is when you fry stuff or pop fuses. Lexus roadside sucks up there that or they had to many things going on to help you. That I do not agree with and they should have done something to compensate you.
Old 02-02-09, 06:19 AM
  #28  
CDNROCKIES
Lexus Champion
Thread Starter
 
CDNROCKIES's Avatar
 
Join Date: Jun 2008
Location: Alberta
Posts: 3,054
Likes: 0
Received 1 Like on 1 Post
Default

Originally Posted by SHOLEXMAN
I bet you left you car on in the auxliary on postion. Reason for the lights being on and the fan being on. Where you gauges on or any of your other accessories? If yes I have a good feeling you left the car on engine off. If the fan stayed on with the lights being off then you have a definet electircal issue with a relay or fan control ECU. I would have jumped started the car because it wouldn't be worth the time waiting for the truck. Pull off the plastic cover and put the jumper cables on it just put them on the right side. If you put them on the wrong battery terminal that is when you fry stuff or pop fuses. Lexus roadside sucks up there that or they had to many things going on to help you. That I do not agree with and they should have done something to compensate you.
You do realize that the F is a push button start? I shut it off like every other time. Press the button and the engine and everything else shuts down.
Old 02-02-09, 07:01 AM
  #29  
FPR1939
Pole Position
 
FPR1939's Avatar
 
Join Date: Aug 2008
Location: Houston, Texas
Posts: 218
Likes: 0
Received 1 Like on 1 Post
Default

What I think he is saying is that if after pushing the button to turn the car off, you take your foot off the brake and push the button again it will go to auxillary mode. When you do that the headlights and heater/air conditioner blower remain on until you hit the start/stop button again.

One day when I was polishing my car I was also listening to a "Book on Disk" so I put my car in auxillary. I forgot to change my headlights from automatic to off so after several hours when I went to start it again it would not strart because the headlights were in automatic and had been on all that time running the battery down.

Pat.
Old 02-02-09, 07:07 AM
  #30  
SHOLEXMAN
Lexus Test Driver

 
SHOLEXMAN's Avatar
 
Join Date: Nov 2007
Location: Palm Harbor ,Fl
Posts: 1,021
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by FPR1939
What I think he is saying is that if after pushing the button to turn the car off, you take your foot off the brake and push the button again it will go to auxillary mode. When you do that the headlights and heater/air conditioner blower remain on until you hit the start/stop button again.

One day when I was polishing my car I was also listening to a "Book on Disk" so I put my car in auxillary. I forgot to change my headlights from automatic to off so after several hours when I went to start it again it would not strart because the headlights were in automatic and had been on all that time running the battery down.

Pat.
Thank you for the backup that was what I was saying. I work on these cars everyday man I know what I am talking about. Just saying if you accidently left the car on ,but engine off the lights would stay on. Unless you have some defective relay or a corrsion issue which I doubt you might have left the car on. People make mistakes/forget things.....


Quick Reply: So much for Lexus reliability!



All times are GMT -7. The time now is 08:04 PM.