Wheel pitting on 08 ISF (with solution!)
#1
Thread Starter
Lexus Test Driver
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Wheel pitting on 08 ISF (with solution!)
Ok guys, I recently pick up a 08 ISF with 19k miles, all 4 of my wheels has pitting issue and slightly discoloration. I took it to Longo Lexus this morning and just got a call from SA saying that it is pervious owner's fault using wrong cleaner to clean the wheels that cause it. Lexus will not cover that under warrenty.If anyone here have the same issue and got your wheels replace or repair under warrenty do you mind to tell me which dealer in so cal to took your car in? Longo is not offering any help at all. Thanks in advance.
#2
Lexus Test Driver
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https://www.clublexus.com/forums/is-...l-pitting.html
I don't think Lexus is covering it. Could be seen as wear-and-tear. My advice is to either re-finish them, or keep them clean from now on to prevent further damage.
I don't think Lexus is covering it. Could be seen as wear-and-tear. My advice is to either re-finish them, or keep them clean from now on to prevent further damage.
#3
Lexus Test Driver
This has been covered A LOT here. do some searching. The pitting is from the break dust that is highly corrosive. The discoloration could be from etching from a wheel cleaner. Different dealers take different lines on this. Some have replaced wheels, some have offered to refinish wheels while others have just said "No" and tell you to clean your wheels often (daily). I suspect Lexus has instructed dealers to take a hard line on the wheels and not do warranty replacement or repair. Also it will just happen all over again with the same pads in place.
My dealer offered to look at them, cleaned them with acid (without asking me) and gave the car back "clean" most of the dusty, corrosion was removed, but of course you do not want to keep washing your wheels in acid.
Best solution right now is to get them as clean as you can and switch to a brake pad (aftermarket) that does not dust so much and is not corrosive.
That is the current consensus in a nutshell.
My dealer offered to look at them, cleaned them with acid (without asking me) and gave the car back "clean" most of the dusty, corrosion was removed, but of course you do not want to keep washing your wheels in acid.
Best solution right now is to get them as clean as you can and switch to a brake pad (aftermarket) that does not dust so much and is not corrosive.
That is the current consensus in a nutshell.
#4
Thread Starter
Lexus Test Driver
iTrader: (6)
No it is not brake dust that doesn't come off, it is in the paint, like paint start to bubble from underneath. I already try to get it off there are no way they are coming out.
I think Lexus should cover it at least offer to repair it under warrenty.. their product is defective I don't see why not.. If I have some 500 buck knock off wheels I can understand I get what I paid for but an ISF with 19k..? oh well.. I'm going to take it to one more dealer see what they said if they refuse to do anything I'll just powder coat them myself
I think Lexus should cover it at least offer to repair it under warrenty.. their product is defective I don't see why not.. If I have some 500 buck knock off wheels I can understand I get what I paid for but an ISF with 19k..? oh well.. I'm going to take it to one more dealer see what they said if they refuse to do anything I'll just powder coat them myself
#5
Lexus Champion
iTrader: (2)
Try wheel touch up paint.
https://www.clublexus.com/forums/is-...om-sewell.html
I have wheel pitting as well, but it's very hard to notice unless you get real close. I'm probably going to get this to touch up some curb rash as well.
https://www.clublexus.com/forums/is-...om-sewell.html
I have wheel pitting as well, but it's very hard to notice unless you get real close. I'm probably going to get this to touch up some curb rash as well.
#6
No it is not brake dust that doesn't come off, it is in the paint, like paint start to bubble from underneath. I already try to get it off there are no way they are coming out.
I think Lexus should cover it at least offer to repair it under warrenty.. their product is defective I don't see why not.. If I have some 500 buck knock off wheels I can understand I get what I paid for but an ISF with 19k..? oh well.. I'm going to take it to one more dealer see what they said if they refuse to do anything I'll just powder coat them myself
I think Lexus should cover it at least offer to repair it under warrenty.. their product is defective I don't see why not.. If I have some 500 buck knock off wheels I can understand I get what I paid for but an ISF with 19k..? oh well.. I'm going to take it to one more dealer see what they said if they refuse to do anything I'll just powder coat them myself
You may have to get beligerent with the SA in the waiting room, thereby scaring other waiting customers into leaving the area, but causing the dealership to offer some form of resolution. It's what I had to do.
#7
Lexus Test Driver
You might just be better off asking to speak to a service or shop manager. If you don't get a response call the Lexus 800 number. The dealers HATE with you get national involved as it makes them look bad and affects their rating.
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#8
Lexus Champion
iTrader: (2)
Ok guys, I recently pick up a 08 ISF with 19k miles, all 4 of my wheels has pitting issue and slightly discoloration. I took it to Longo Lexus this morning and just got a call from SA saying that it is pervious owner's fault using wrong cleaner to clean the wheels that cause it. Lexus will not cover that under warrenty.If anyone here have the same issue and got your wheels replace or repair under warrenty do you mind to tell me which dealer in so cal to took your car in? Longo is not offering any help at all. Thanks in advance.
#9
Thread Starter
Lexus Test Driver
iTrader: (6)
The paint is not coming off yet but it is definitly noticable, my car is still at the dealer I will be picking it up after work. I also call Lexus customer service and they will get back to me in 5 days, Lets see if Lexus's corporate is as "good" as BMW North America.
#11
Lexus Connoisseur
Ok guys, I recently pick up a 08 ISF with 19k miles, all 4 of my wheels has pitting issue and slightly discoloration. I took it to Longo Lexus this morning and just got a call from SA saying that it is pervious owner's fault using wrong cleaner to clean the wheels that cause it. Lexus will not cover that under warrenty.If anyone here have the same issue and got your wheels replace or repair under warrenty do you mind to tell me which dealer in so cal to took your car in? Longo is not offering any help at all. Thanks in advance.
You do realize once an issue is logged into the system, another dealership will see the notes regarding the warranty concern. They are all on a national system so your service history can be pulled up by any Lexus dealer service dept.
#12
Thread Starter
Lexus Test Driver
iTrader: (6)
Sounds like you are out of luck on that part. If the previous owner didn't take care of the car...its considered negligence unfortunately. The wheel pitting is just the nature of any kind wheel, especially if its painted.
You do realize once an issue is logged into the system, another dealership will see the notes regarding the warranty concern. They are all on a national system so your service history can be pulled up by any Lexus dealer service dept.
You do realize once an issue is logged into the system, another dealership will see the notes regarding the warranty concern. They are all on a national system so your service history can be pulled up by any Lexus dealer service dept.
#14
Thread Starter
Lexus Test Driver
iTrader: (6)
Ok here is what happen, I had another dealer look at it foreman agree it is warrentyable issue and need to get district manager approve, well they come back saying Lexus will not warrenty it but will do a one time goodwill gesture to replace one wheel as non warrentyable gesture, I was like ok 1 is better than none. But unfortunately in order to get that Lexus to replace 1 wheel I would have to buy 3 at full retail of 19xx plus tax so I would have to pay like 6500 out of pocket so get 1 wheel replace by Lexus. I was so **** after i heard that. This is clearly manufacture defect and I knew pervious owner took good care of it, no curb on all 4 wheels with original tire plenty of tread left. But lexus say their it's owner fault on this issue. Bull*****.