Lexus Tech vs ISF (Dashcam Vid)
07-18-16, 07:44 AM
#32
Lexus Tech vs ISF (Dashcam Vid)
Time to look for a dash cam.. I lived close to the dealership when I had an Acura... And one day at work (I use to run a Chick fil A) I was working the window in drive through and sure enough there way my Acura TL with 2 dudes in it getting lunch. I didn't say a word and I heard him spin the tires leaving.. I called the service manager and was as professional as I could be but I couldn't help but be infuriated.. It's amazing people do this to other people's property.. I know when I'm entrusted to take care of anything.... I take pride and baby it.. I guess we are all wired differently..
Last edited by H1_OFICR; 07-18-16 at 07:50 AM.
07-18-16, 10:12 AM
#35
Sounds like an excuse a tech would use. What would you describe as road testing? Driving the car over speed limits outside of regular driving habits? I'm all for 'road testing' if its a suspension related issue or something a customer had reported as an issue that needs to be diagnosed. I know my car was probably hooned to death at my last recall and I had a ridiculous amount of 'road testing' miles documented after it was dropped off. 2 miles leaving the dealership I had CEL and VSC. So tell me how much road testing helped in me beside letting some stranger drive the crap out of my car potentially?
07-18-16, 10:17 AM
#36
1. The original poster stated the service advisor said one thing and something else happened..
2. Just because your in for service does NOT mean you have to road test the vehicle. In fact quite often it's the opposite because of the liability they assume when driving your vehicle.
3. Trying to downshift at high rpm I assure you had nothing to do with the issue he brought it in..
4. Bouncing off the Rev limiter also most likely was not the issue he brought the car in for. Even if it was drivetrain related there is no excuse for beating on someone's car.. If you had a Ferrari and you took it in for a squeaky door.. Would you expect them to beat the hell out of it.. No.. Drive it.. No.. It may not be a Ferrari, but its as close as I have to one.
2. Just because your in for service does NOT mean you have to road test the vehicle. In fact quite often it's the opposite because of the liability they assume when driving your vehicle.
3. Trying to downshift at high rpm I assure you had nothing to do with the issue he brought it in..
4. Bouncing off the Rev limiter also most likely was not the issue he brought the car in for. Even if it was drivetrain related there is no excuse for beating on someone's car.. If you had a Ferrari and you took it in for a squeaky door.. Would you expect them to beat the hell out of it.. No.. Drive it.. No.. It may not be a Ferrari, but its as close as I have to one.
07-18-16, 01:02 PM
#38
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Lol @ the guy who said he was just road testing it and liked it. It stopped being his job and became horseplay when he phoned his brother.
On top of that, they said they couldnt road test it AT ALL because of inner tire wear.... So my tires were "so worn" that you "couldn't test drive it" yet here you are adding abuse to those same tires you spoke of.
This is unacceptable, IDC how you put it. I did get my ATF swapped, but I stated the flares happened only in Auto mode (which he was never in anyway) so road test my ***... I will fight this.
I wouldn't drive your car like this, I'd expect better from Lexus. They also shoot themselves in the foot with the slogan "Pursuit of Perfection".
The manager is meeting with the Tech and advisor before closing... He will discuss the matter with the entire service department tomorrow.
Still waiting to see how they intend to make things right.
On top of that, they said they couldnt road test it AT ALL because of inner tire wear.... So my tires were "so worn" that you "couldn't test drive it" yet here you are adding abuse to those same tires you spoke of.
This is unacceptable, IDC how you put it. I did get my ATF swapped, but I stated the flares happened only in Auto mode (which he was never in anyway) so road test my ***... I will fight this.
I wouldn't drive your car like this, I'd expect better from Lexus. They also shoot themselves in the foot with the slogan "Pursuit of Perfection".
The manager is meeting with the Tech and advisor before closing... He will discuss the matter with the entire service department tomorrow.
Still waiting to see how they intend to make things right.
07-18-16, 04:13 PM
#42
Lexus Fanatic
Even better
I was joking. Id be mad as hell. This **** is getting way too common. Imagine how many of our Fs have been joy ridden and we probably dont even know it
Lol @ the guy who said he was just road testing it and liked it. It stopped being his job and became horseplay when he phoned his brother.
On top of that, they said they couldnt road test it AT ALL because of inner tire wear.... So my tires were "so worn" that you "couldn't test drive it" yet here you are adding abuse to those same tires you spoke of.
This is unacceptable, IDC how you put it. I did get my ATF swapped, but I stated the flares happened only in Auto mode (which he was never in anyway) so road test my ***... I will fight this.
I wouldn't drive your car like this, I'd expect better from Lexus. They also shoot themselves in the foot with the slogan "Pursuit of Perfection".
The manager is meeting with the Tech and advisor before closing... He will discuss the matter with the entire service department tomorrow.
Still waiting to see how they intend to make things right.
On top of that, they said they couldnt road test it AT ALL because of inner tire wear.... So my tires were "so worn" that you "couldn't test drive it" yet here you are adding abuse to those same tires you spoke of.
This is unacceptable, IDC how you put it. I did get my ATF swapped, but I stated the flares happened only in Auto mode (which he was never in anyway) so road test my ***... I will fight this.
I wouldn't drive your car like this, I'd expect better from Lexus. They also shoot themselves in the foot with the slogan "Pursuit of Perfection".
The manager is meeting with the Tech and advisor before closing... He will discuss the matter with the entire service department tomorrow.
Still waiting to see how they intend to make things right.
Last edited by I8ABMR; 07-18-16 at 04:23 PM.
07-18-16, 04:49 PM
#45
I have been fighting to get in contact, I talked to the manager the day I posted the video here. He said he would review it and get back with me.
I'm giving them a chance before I start my smear campaign. Shooting for the moon as far as reimbursement, I also have an attorney on retainer if it goes that far.
Y'all will be the first to know what happens, thanks for the support.
I'm giving them a chance before I start my smear campaign. Shooting for the moon as far as reimbursement, I also have an attorney on retainer if it goes that far.
Y'all will be the first to know what happens, thanks for the support.
