anyone getting the grom vline?
09-25-20 | 05:54 PM
#1951
Driver
Joined: May 2017
Posts: 181
Likes: 19
From: maryland
New Grom Vline 2 for a 2008 is giving me start up issues the screen is black when I turn the car on and I have to power cycle the radio for the Grom to start showing on the screen and there’s audio hiss when I have get the volume over 40. I have software update V20VL3.23.0.0 and Vbase 20.49(L22)
09-26-20 | 10:37 AM
#1952
Rookie
Joined: Oct 2008
Posts: 73
Likes: 5
From: CO
I would of thought this more a software vs hardware issue. i.e. Grom support should be able to provide a download link for an updated hex file. You then rename it, copy onto a USB flashdrive and plug direct into the Vline via lower USB2 port (lower one). When booting up, it will detect the firmware file and flash your vline. Not long after it should reboot and if the firmware helps, it would resolve your issue.
09-29-20 | 04:45 AM
#1953
Driver School Candidate
Joined: Sep 2020
Posts: 3
Likes: 0
From: Bosnia and Herzegovina
Yes it can do this via Car play or Android Auto. Use a macro to enable hotspot automatically and you truly wont need to take out your phone at all.
Once connected, (for example Android Auto), then you can bring up your contacts (need to grant relevant permissions etc) and pick a contact, or use the dialler or just use voice commands to dial someone.
During the call though it reverts to OEM setup on screen so you basically couldnt be using Waze for navigation and talk in a phone call at the same time. Once the call is over, whatever screen you were on last thought comes back
Once connected, (for example Android Auto), then you can bring up your contacts (need to grant relevant permissions etc) and pick a contact, or use the dialler or just use voice commands to dial someone.
During the call though it reverts to OEM setup on screen so you basically couldnt be using Waze for navigation and talk in a phone call at the same time. Once the call is over, whatever screen you were on last thought comes back
does android car without cable work on toyota land cruiser 120 2008 yers? Vline 2 LEX5VL2?
09-30-20 | 06:29 PM
#1954
Driver
Joined: May 2017
Posts: 181
Likes: 19
From: maryland
Try flashing to an older firmware that you know worked on your unit. You're going to have to do it blindly because obviously your screen isn't working due to faulty firmware update/software issue. This has worked for me in the past and I'm hoping you are having the same issue like mine where it appears bricked but it's just bad software update/firmware. I think you have to "select OK" to upgrade firmware after you insert eh USB stick and turn it on, so on top of those usualy steps I just plugged in a USB keyboard and hit enter very slowly assuming it was confirming the "OK to update" via a physical keyboard button since you can't see the soft button to push..
10-06-20 | 02:31 PM
#1955
For anyone considering buying a VLINE,
I spent 2 months going back and forth with GROM over a defective unit. They finally said sent it back. A month later, I still have no unit, no refund, and no timeline of when I will get anything.
I have been told they are waiting for an updated part, which either means (a) they are sending me back the unit I sent them, even though they said they would send me a new replacement, or (b) all similar units are defective.
I get having teething problems, but that is no excuse for 2 months of a malfunctioning unit, and one month of nothing at all, with no projected end in sight.
If wanted this kind of customer support, I would have spent half the money on a Chinese Ebay unit.
I spent 2 months going back and forth with GROM over a defective unit. They finally said sent it back. A month later, I still have no unit, no refund, and no timeline of when I will get anything.
I have been told they are waiting for an updated part, which either means (a) they are sending me back the unit I sent them, even though they said they would send me a new replacement, or (b) all similar units are defective.
I get having teething problems, but that is no excuse for 2 months of a malfunctioning unit, and one month of nothing at all, with no projected end in sight.
If wanted this kind of customer support, I would have spent half the money on a Chinese Ebay unit.
10-06-20 | 02:35 PM
#1956
Intermediate
Joined: Jul 2017
Posts: 331
Likes: 115
From: FL
For anyone considering buying a VLINE,
I spent 2 months going back and forth with GROM over a defective unit. They finally said sent it back. A month later, I still have no unit, no refund, and no timeline of when I will get anything.
I have been told they are waiting for an updated part, which either means (a) they are sending me back the unit I sent them, even though they said they would send me a new replacement, or (b) all similar units are defective.
I get having teething problems, but that is no excuse for 2 months of a malfunctioning unit, and one month of nothing at all, with no projected end in sight.
If wanted this kind of customer support, I would have spent half the money on a Chinese Ebay unit.
I spent 2 months going back and forth with GROM over a defective unit. They finally said sent it back. A month later, I still have no unit, no refund, and no timeline of when I will get anything.
I have been told they are waiting for an updated part, which either means (a) they are sending me back the unit I sent them, even though they said they would send me a new replacement, or (b) all similar units are defective.
I get having teething problems, but that is no excuse for 2 months of a malfunctioning unit, and one month of nothing at all, with no projected end in sight.
If wanted this kind of customer support, I would have spent half the money on a Chinese Ebay unit.
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gromaudio (10-06-20)
10-06-20 | 03:01 PM
#1957
Vendor
Joined: Apr 2016
Posts: 925
Likes: 162
From: TX
For anyone considering buying a VLINE,
I spent 2 months going back and forth with GROM over a defective unit. They finally said sent it back. A month later, I still have no unit, no refund, and no timeline of when I will get anything.
I have been told they are waiting for an updated part, which either means (a) they are sending me back the unit I sent them, even though they said they would send me a new replacement, or (b) all similar units are defective.
I get having teething problems, but that is no excuse for 2 months of a malfunctioning unit, and one month of nothing at all, with no projected end in sight.
If wanted this kind of customer support, I would have spent half the money on a Chinese Ebay unit.
I spent 2 months going back and forth with GROM over a defective unit. They finally said sent it back. A month later, I still have no unit, no refund, and no timeline of when I will get anything.
I have been told they are waiting for an updated part, which either means (a) they are sending me back the unit I sent them, even though they said they would send me a new replacement, or (b) all similar units are defective.
I get having teething problems, but that is no excuse for 2 months of a malfunctioning unit, and one month of nothing at all, with no projected end in sight.
If wanted this kind of customer support, I would have spent half the money on a Chinese Ebay unit.
10-06-20 | 04:04 PM
#1958
Are you oblivious to what is going on in the world? Many manufacturers (especially electronics ones) have delays due to Covid. I've criticized Grom a lot but now is not the best time to have high expectations for stuff like this and its entirely possible the supply problem has 0% fault for Grom.
Additionally, I was originally told a replacement unit would be sent out immediately upon receipt of the defective unit, well into the COVID pandemic.
My issues may be related to COVID, but they primarily stem from their poor support. Additionally, GROM units continue to be shipped out, yet I can’t get one? Whether it’s for an order, or a warranty replacement, it should not matter. If they are replacing a piece of the unit I sent back, with a piece that they are waiting for, I (a) should have told that to begin with and (b) would have asked for a refund.
Peoples’ issues with GROM as a company, stem back to long before COVID
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10-24-20 | 11:15 PM
#1959
Rookie
Joined: Mar 2018
Posts: 33
Likes: 6
From: Sofia
Well, looks like I am the only one that is really happy with the purchase.
Vline is working good in my car, and beside the audio volume and missing ACC the solution is great for the money.
Most likely I just had the right expectations, Grom are not producing with the mass scale of the phone companies, most of which sell more phones on a daily based than all sells Grom have made.
But overall it's working for Waze, Spotify and Youtube , so although I can see a lot of people complaining, it does deliver what I needed
Furthermore I can see that developers are working hard on doing it better with having all those updates.
So obviously with this very limited market, they are delivering an okay product.
I really doubt that there are more than 20-30 people working for them. So having that said, I didn't expect a customer service as good as most of the corporations have, but have a valid warranty.
And just the knowledge that if goes bad, there will be someone to check it.
Vline is working good in my car, and beside the audio volume and missing ACC the solution is great for the money.
Most likely I just had the right expectations, Grom are not producing with the mass scale of the phone companies, most of which sell more phones on a daily based than all sells Grom have made.
But overall it's working for Waze, Spotify and Youtube , so although I can see a lot of people complaining, it does deliver what I needed
Furthermore I can see that developers are working hard on doing it better with having all those updates.
So obviously with this very limited market, they are delivering an okay product.
I really doubt that there are more than 20-30 people working for them. So having that said, I didn't expect a customer service as good as most of the corporations have, but have a valid warranty.
And just the knowledge that if goes bad, there will be someone to check it.
Last edited by djovaniii; 10-24-20 at 11:24 PM.
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gromaudio (10-25-20)
10-26-20 | 06:03 AM
#1960
Pit Crew
Joined: Sep 2011
Posts: 242
Likes: 37
From: MN
Well, looks like I am the only one that is really happy with the purchase.
Vline is working good in my car, and beside the audio volume and missing ACC the solution is great for the money.
Most likely I just had the right expectations, Grom are not producing with the mass scale of the phone companies, most of which sell more phones on a daily based than all sells Grom have made.
But overall it's working for Waze, Spotify and Youtube , so although I can see a lot of people complaining, it does deliver what I needed
Furthermore I can see that developers are working hard on doing it better with having all those updates.
So obviously with this very limited market, they are delivering an okay product.
I really doubt that there are more than 20-30 people working for them. So having that said, I didn't expect a customer service as good as most of the corporations have, but have a valid warranty.
And just the knowledge that if goes bad, there will be someone to check it.
Vline is working good in my car, and beside the audio volume and missing ACC the solution is great for the money.
Most likely I just had the right expectations, Grom are not producing with the mass scale of the phone companies, most of which sell more phones on a daily based than all sells Grom have made.
But overall it's working for Waze, Spotify and Youtube , so although I can see a lot of people complaining, it does deliver what I needed
Furthermore I can see that developers are working hard on doing it better with having all those updates.
So obviously with this very limited market, they are delivering an okay product.
I really doubt that there are more than 20-30 people working for them. So having that said, I didn't expect a customer service as good as most of the corporations have, but have a valid warranty.
And just the knowledge that if goes bad, there will be someone to check it.
11-04-20 | 10:34 PM
#1961
Driver School Candidate
Joined: May 2018
Posts: 38
Likes: 3
From: CA
I definitely think the Vline's the culprit in the battery drain. I had about 3 flats in the last 2 weeks and finally decided to hook up the multimeter to check for parasitic draw. After about 5 min of shutting down the vehicle my multimeter was reading about 150mA, and as soon as I unplug the cable for Vline, it drops to about 30mA. Mine's 2006 IS350 but can't imagine the power draw being too different from ISF
@gromaudio Is this a known issue and is this being looked at? Getting sick of jumping my car every 2 days
@gromaudio Is this a known issue and is this being looked at? Getting sick of jumping my car every 2 days
11-25-20 | 06:39 AM
#1962
Driver School Candidate
Joined: Jun 2019
Posts: 34
Likes: 12
From: TN
So I just picked up an 08 IS F. I scanned this entire thread, and I'd be remiss if I said I wasn't worried about pulling the trigger to make the purchase. From dead units to battery drain to bad customer service, I am a little nervous. Right now I am leaning towards an after market headunit mounted with the Beat Sonic kit.
11-25-20 | 08:51 AM
#1963
Intermediate
Joined: Jul 2017
Posts: 331
Likes: 115
From: FL
So I just picked up an 08 IS F. I scanned this entire thread, and I'd be remiss if I said I wasn't worried about pulling the trigger to make the purchase. From dead units to battery drain to bad customer service, I am a little nervous. Right now I am leaning towards an after market headunit mounted with the Beat Sonic kit.
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cm6063 (11-25-20)
11-25-20 | 09:08 AM
#1964
Driver School Candidate
Joined: Jun 2019
Posts: 34
Likes: 12
From: TN
As far as the functionality you will get out of the unit itself I'm pretty confident a separate aftermarket unit will function much better. However, it will look nowhere near as OEM and obviously doesn't really interface with the OEM systems much/at all either. If you are ok with making those sacrifices then that is probably the way to go for you. If I was, I know I would go that route but the look and being a little further out of normal reach/eyesight was/is a deal breaker for me personally. I wish there was a way to swap the location of the OEM unit and the aftermarket one, but alas... no such options available.
Decisions decisions.
11-25-20 | 02:34 PM
#1965
Vendor
Joined: Apr 2016
Posts: 925
Likes: 162
From: TX
Thanks all of you for the interest in GROM VLine system, and for the feedback. We read all of it, and working hard to improve the product and our services. We do truly appreciate all our customers, and we specially love when the customers are happy. Happy Thanksgiving to all you, stay safe and ...drive happy!
We also have the latest video of the install into Lexus GX 460 2015, if there are some Lexus GX drivers in this thread:
We also have the latest video of the install into Lexus GX 460 2015, if there are some Lexus GX drivers in this thread: