Advice needed
02-10-18, 11:15 AM
#1
Advice needed
So in 2015 I purchased my ISF from a certified Pre-owned dealership in Massachusetts. The automobile had 38,000 miles, and although I didn't get the certified pre-owned warranty, ( I purchased the aftermarket warranty), the vehicle under went the certified inspection. The sales rep assured me the after market warranty was better. I've only taken the car to this dealerships other location for all documented services . I've always asked how cabin filter was and if it needed to be changed and was always told it's good until my last service when I asked to inspect the AC system because I felt it wasn't getting as cold. I was told that the rotating filter door was broken and it would cost $1400 to repair. When I told the service advisor that I've only taken it to them for service, his response was, "Did you purchase the car brand new"? I'm now bringing this up because I'm in for my next service, now living in Florida, wondering how I should deal with this. I've purchased the car from them, so either they sold it to me like this, which I doubt, or, they did it. Please give some advice incase they try brushing me off again!
those filter cabin , and intake box filter are easy to change, so does oil, buy it and swap it
02-10-18, 02:40 PM
#3
The cabin filter door is very easy to break if the filter is changed incorrectly. The dealer fix is indeed very expensive. There is a fix that costs pocket change that is listed in a couple of threads. Do a search to find them. If you never changed the filter yourself, then someone else could have broken it, Either the previous owner or a repair person. If it was a dealer it should be in the car's history.
Lou
Lou
02-10-18, 04:23 PM
#4
The cabin filter door is very easy to break if the filter is changed incorrectly. The dealer fix is indeed very expensive. There is a fix that costs pocket change that is listed in a couple of threads. Do a search to find them. If you never changed the filter yourself, then someone else could have broken it, Either the previous owner or a repair person. If it was a dealer it should be in the car's history.
Lou
Lou
02-10-18, 11:49 PM
#7
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iTrader: (2)
If it is broken, it's only working in fresh air mode. You can't get recirc at all.
Fix is a PITA, but not terribly difficult. I fixed my 350, and never made the mistake with my IS F.
$1400 is a pretty penny for something you can fix with a long sheet metal screw and some patience.
Fix is a PITA, but not terribly difficult. I fixed my 350, and never made the mistake with my IS F.
$1400 is a pretty penny for something you can fix with a long sheet metal screw and some patience.
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02-11-18, 04:35 PM
#8
What was the warranty you purchased?
And why why would they say an aftermarket warranty is better then the certified Lexus? That makes no sense. The certified Lexus warranty should be pretty much the exact same as factory warranty.
And why why is your aftermarket warranty not covering this? Wether it’s 5.00 or 5000.00 fix, you paid for a warranty to pay for repairs...
if you were talked out of the Lexus brand warranty because the dealer could make more profit on the aftermarket (which is usually the only reason they would do that) I would contact Lexus Corp. Because if it would have covered this fix but now doesn’t because it’s not factory warranty, that’s also a problem.
In my opinion even if an easy fix you still need some explaining from that dealer as to why the warranty isn’t covering it, or whatever. Unless it’s just expired. At which point that’s why you shouldn’t buy extended warranties.
And why why would they say an aftermarket warranty is better then the certified Lexus? That makes no sense. The certified Lexus warranty should be pretty much the exact same as factory warranty.
And why why is your aftermarket warranty not covering this? Wether it’s 5.00 or 5000.00 fix, you paid for a warranty to pay for repairs...
if you were talked out of the Lexus brand warranty because the dealer could make more profit on the aftermarket (which is usually the only reason they would do that) I would contact Lexus Corp. Because if it would have covered this fix but now doesn’t because it’s not factory warranty, that’s also a problem.
In my opinion even if an easy fix you still need some explaining from that dealer as to why the warranty isn’t covering it, or whatever. Unless it’s just expired. At which point that’s why you shouldn’t buy extended warranties.
02-12-18, 06:25 PM
#9
What was the warranty you purchased?
And why why would they say an aftermarket warranty is better then the certified Lexus? That makes no sense. The certified Lexus warranty should be pretty much the exact same as factory warranty.
And why why is your aftermarket warranty not covering this? Wether it’s 5.00 or 5000.00 fix, you paid for a warranty to pay for repairs...
if you were talked out of the Lexus brand warranty because the dealer could make more profit on the aftermarket (which is usually the only reason they would do that) I would contact Lexus Corp. Because if it would have covered this fix but now doesn’t because it’s not factory warranty, that’s also a problem.
In my opinion even if an easy fix you still need some explaining from that dealer as to why the warranty isn’t covering it, or whatever. Unless it’s just expired. At which point that’s why you shouldn’t buy extended warranties.
And why why would they say an aftermarket warranty is better then the certified Lexus? That makes no sense. The certified Lexus warranty should be pretty much the exact same as factory warranty.
And why why is your aftermarket warranty not covering this? Wether it’s 5.00 or 5000.00 fix, you paid for a warranty to pay for repairs...
if you were talked out of the Lexus brand warranty because the dealer could make more profit on the aftermarket (which is usually the only reason they would do that) I would contact Lexus Corp. Because if it would have covered this fix but now doesn’t because it’s not factory warranty, that’s also a problem.
In my opinion even if an easy fix you still need some explaining from that dealer as to why the warranty isn’t covering it, or whatever. Unless it’s just expired. At which point that’s why you shouldn’t buy extended warranties.
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