How long does it takes to get delivery
#16
Based on historical announcements from Toyota, in about 1-3 weeks we'll have more information on 2025 models. This lines up with them suggesting a September production and December delivery. Waiting at this point is the way to go if you don't have an order in.
#18
Reading through this thread as well as some others on this forum brings one thing to mind. You would think that a company that is asking a six-figure price for a car would make the process a little more transparent to the person paying that amount. Instead, Lexus muddles the process to the point where, depending on the dealership you go do, they give contradictory statements about how the process works. Admittedly, ordering a car is a relatively rare occurrence. However, in my opinion, each dealership should have at least one manager trained in a uniform process so that customers aren't left wondering what's happening with their car.
Then again, maybe Lexus figures that if people are so gung-ho about a car that they are willing to pay that much money for it, then they are willing to suffer some corporate abuse in their quest for that car.
Then again, maybe Lexus figures that if people are so gung-ho about a car that they are willing to pay that much money for it, then they are willing to suffer some corporate abuse in their quest for that car.
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StuM (05-15-24)
#20
Reading through this thread as well as some others on this forum brings one thing to mind. You would think that a company that is asking a six-figure price for a car would make the process a little more transparent to the person paying that amount. Instead, Lexus muddles the process to the point where, depending on the dealership you go do, they give contradictory statements about how the process works. Admittedly, ordering a car is a relatively rare occurrence. However, in my opinion, each dealership should have at least one manager trained in a uniform process so that customers aren't left wondering what's happening with their car.
Then again, maybe Lexus figures that if people are so gung-ho about a car that they are willing to pay that much money for it, then they are willing to suffer some corporate abuse in their quest for that car.
Then again, maybe Lexus figures that if people are so gung-ho about a car that they are willing to pay that much money for it, then they are willing to suffer some corporate abuse in their quest for that car.
- Standardizing the process between Canada and the US (the way corporate interacts with Canada and the US seems to be different, putting aside state/province differences)
- Making a "catch all" training video for both salesperson and customer. This may sound silly, but given the effort/time to train someone at a dealership on a bespoke process (given the low order volume and number of sales people in a dealership), making a "So you're thinking about a bespoke car from Lexus, let's introduce both you and your salesperson on what to expect". I'd sit down with my salesperson and be "educated" alongside them on what to expect. A 15 min video on the process, showing me the factory, a short speech by the chief engineer, etc. And then have Lexus provide supplementary "after the fact" training that the salesperson can review after I leave the dealership so that the next time I come in they're ready to execute on the order.
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#21
I've thought about this often in the past few months as I've researched and gone through the process myself. I think what's working against them is that this is their first go at bespoke, and the average dealership probably gets 0.3 orders a year (or in their lifetime). Speculation but google suggests 300 Lexus dealerships in North America, and I think I read somewhere only about 100 bespokes are ordered a year. That being said, two simple solutions would help SIGNIFICANTLY:
- Standardizing the process between Canada and the US (the way corporate interacts with Canada and the US seems to be different, putting aside state/province differences)
- Making a "catch all" training video for both salesperson and customer. This may sound silly, but given the effort/time to train someone at a dealership on a bespoke process (given the low order volume and number of sales people in a dealership), making a "So you're thinking about a bespoke car from Lexus, let's introduce both you and your salesperson on what to expect". I'd sit down with my salesperson and be "educated" alongside them on what to expect. A 15 min video on the process, showing me the factory, a short speech by the chief engineer, etc. And then have Lexus provide supplementary "after the fact" training that the salesperson can review after I leave the dealership so that the next time I come in they're ready to execute on the order.
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mehran888 (05-08-24)
#22
Volvo and a bunch of others used to offer European delivery, and also insuring your vehicle there for a few days or a week when you grabbed it. I think because of some tax or other loopholes you'd save either tax... PDI or something else? I think slowly the incentives got lowered. But last I checked Porsche still offers factory delivery. But from what I remember Volvos was the best financially. To the point that it was cheaper to take EUI delivery and a full vacation than to get it in NA.
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2959 (05-08-24)
#23
Volvo and a bunch of others used to offer European delivery, and also insuring your vehicle there for a few days or a week when you grabbed it. I think because of some tax or other loopholes you'd save either tax... PDI or something else? I think slowly the incentives got lowered. But last I checked Porsche still offers factory delivery. But from what I remember Volvos was the best financially. To the point that it was cheaper to take EUI delivery and a full vacation than to get it in NA.
#24
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2959 (05-08-24)
#25
If you take a trip to Japan they let you tour the factory. Here is a video of someone doing that.
Bentley still offers a site visit when you buy I think. I know I got that offer when I bought mine a few years ago.
Bentley still offers a site visit when you buy I think. I know I got that offer when I bought mine a few years ago.
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2959 (05-09-24)
#26
If you take a trip to Japan they let you tour the factory. Here is a video of someone doing that. https://www.youtube.com/watch?v=loy-ar2OSow
Bentley still offers a site visit when you buy I think. I know I got that offer when I bought mine a few years ago.
Bentley still offers a site visit when you buy I think. I know I got that offer when I bought mine a few years ago.
Since the chance of getting an LC is miniscule (for me), I thank my lucky stars that I have an RC350 in Ultrasonic Blue. I enjoy every minute
of driving it.
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zissis (05-09-24)
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#29
I too wanted the $40 upgraded 10-spoke wheels on my 1/24 ordered coupe. Dealer said the system kept kicking them out as not available, over and over. Thus it’s coming in with the ugly, base OEM wheels. I’m having them powder coated to a satin, medium titanium color upon arrival. 0h and Lexus Japan also added a few options I hadn’t ordered! Thankfully, my dealer is agreeing to a few thousand discount off MSRP, so it’s a wash.
#30