Very similar response I received about the dirt in the paint of my new LC! VERY POOR COMMUNICTON ! Very little help!

 

Agree. I have written back again since I find it hard to believe that exhaust DBA would not have been something addressed by the sound engineers. Especially with so much advertisement related to the exhaust sound, it couldn’t have been a lucky guess. Even if they responded with “that’s proprietary information” it would have been acceptable. Maybe they know, but are pleading the 5th. Interesting.

 

Sounds about right for trying to get information out of corporate. Not specific to Lexus either. I remember looking at a used 911 and it was a paint to sample custom color, a shade of green. I emailed Porsche corporate the paint code from the gas cap to confirm the actual color.

They came back saying it was arena red. It most assuredly was not, and certainly not repainted.

 

At least this response alludes to Proprietary information. Oh well, tried.

Thank you for your follow-up response.



We apologize as the information you requested is not available to provide to our guests. Please know that we adhere to all policies when manufacturing our vehicles so that they confirm to the appropriate guidelines.



We appreciate your feedback. Through communications like yours, we learn about our customers' expectations and reactions. To gather our customers’ input, we routinely conduct interviews, issue surveys, and convene focus groups. However, there’s no better source of customer insight than a vehicle owner who takes the time to share their personal input and feedback, so we truly thank you for your comments.



Please know, we have documented your experience here at Lexus National Headquarters. If we can be of further assistance, please feel free to contact us .



Sincerely,
Ivan

Lexus Brand Engagement Center