"There is no 1,000 mile service"
#1
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Me: "Hi, I'm here for an appointment for a state safety inspection and a 1K service. I couldn't select that service in the Lexus app, but that's what I need today."
Dealer: "There is no 1,000 mile service."
Me: "There is for the model I have."
Dealer: "Oh, what do you have?"
I'm sure this dealer will ask me if they provided "5 star service" but when I have to educate the service advisors on the basics, I'm not feeling "5 star."
I purchased my 2024 LC at a different dealer a few weeks ago--they were also unfamiliar with the car in general and the maintenance recommendations. Do I just need to get used to the fact that Lexus dealers don't know much about this model, since it's pretty rare?
Dealer: "There is no 1,000 mile service."
Me: "There is for the model I have."
Dealer: "Oh, what do you have?"
I'm sure this dealer will ask me if they provided "5 star service" but when I have to educate the service advisors on the basics, I'm not feeling "5 star."
I purchased my 2024 LC at a different dealer a few weeks ago--they were also unfamiliar with the car in general and the maintenance recommendations. Do I just need to get used to the fact that Lexus dealers don't know much about this model, since it's pretty rare?
#2
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There is no 1,000 miles service. Check the service manual and read what’s actually being done. Pretty much nothing. Unless you want someone to take your car for a joy ride to tell you the car is perfectly okay.
So just say, I want to get an oil and filter change. I’ll pay for it. They will immediately set you the appointment. I’m going in for mine next week.
So just say, I want to get an oil and filter change. I’ll pay for it. They will immediately set you the appointment. I’m going in for mine next week.
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stockGX11 (08-20-24)
#3
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StuM (07-24-24)
#4
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Me: "Hi, I'm here for an appointment for a state safety inspection and a 1K service. I couldn't select that service in the Lexus app, but that's what I need today."
Dealer: "There is no 1,000 mile service."
Me: "There is for the model I have."
Dealer: "Oh, what do you have?"
I'm sure this dealer will ask me if they provided "5 star service" but when I have to educate the service advisors on the basics, I'm not feeling "5 star."
I purchased my 2024 LC at a different dealer a few weeks ago--they were also unfamiliar with the car in general and the maintenance recommendations. Do I just need to get used to the fact that Lexus dealers don't know much about this model, since it's pretty rare?
Dealer: "There is no 1,000 mile service."
Me: "There is for the model I have."
Dealer: "Oh, what do you have?"
I'm sure this dealer will ask me if they provided "5 star service" but when I have to educate the service advisors on the basics, I'm not feeling "5 star."
I purchased my 2024 LC at a different dealer a few weeks ago--they were also unfamiliar with the car in general and the maintenance recommendations. Do I just need to get used to the fact that Lexus dealers don't know much about this model, since it's pretty rare?
I've already gotten 1 phone voice mail and 2 text messages asking for a 5 STAR rating and it's only Wednesday LOL!
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cburke71 (07-24-24)
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StuM (07-24-24)
#6
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Go with the interval every 5K, it is in the Lexus app.
#8
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Me: "Hi, I'm here for an appointment for a state safety inspection and a 1K service. I couldn't select that service in the Lexus app, but that's what I need today."
Dealer: "There is no 1,000 mile service."
Me: "There is for the model I have."
Dealer: "Oh, what do you have?"
I'm sure this dealer will ask me if they provided "5 star service" but when I have to educate the service advisors on the basics, I'm not feeling "5 star."
I purchased my 2024 LC at a different dealer a few weeks ago--they were also unfamiliar with the car in general and the maintenance recommendations. Do I just need to get used to the fact that Lexus dealers don't know much about this model, since it's pretty rare?
Dealer: "There is no 1,000 mile service."
Me: "There is for the model I have."
Dealer: "Oh, what do you have?"
I'm sure this dealer will ask me if they provided "5 star service" but when I have to educate the service advisors on the basics, I'm not feeling "5 star."
I purchased my 2024 LC at a different dealer a few weeks ago--they were also unfamiliar with the car in general and the maintenance recommendations. Do I just need to get used to the fact that Lexus dealers don't know much about this model, since it's pretty rare?
When you get the 5K service performed, be sure the repair order states: "oil and filter change". I have witnessed several occurrences where the service writer requests a 5K "light service" for a LC500, this is a service intended for synthetic oil vehicles that only includes a tire rotation. The lube techs won't change the oil if the repair order shows "light service".
#9
#10
Driver School Candidate
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I did the same. When I arrived I told them I had scheduled a, "1,000 mile Inspection" and wanted an oil change+filter which I would pay for.
No problem, $112.60 out the door.
No problem, $112.60 out the door.
#11
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I did my 1k service WITH oil change and they charged me zero. It was the first of two free services we get.
#12
Lexus Test Driver
#14
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My dealer Service Writer reminded me of a 1,000 service for my ‘24 coupe, the last time I visited. Said it was just a quick, general once-over on the car, checking various “nut and bolts” and OBD readout for any codes. No cost.
#15
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Many service writers are unaware of which vehicles get a 10K complimentary service and give this away for free.
![](https://cimg1.ibsrv.net/gimg/www.clublexus.com-vbulletin/671x882/lc500_first_service_7f07c23b043697bead4ab5e31a618c024a9edc45.png)
![](https://cimg3.ibsrv.net/gimg/www.clublexus.com-vbulletin/661x871/lc500_second_service_3ebaa50350164f6e8a514c2fa4f39bf170e4bc0f.png)
The following 2 users liked this post by Nevada:
cburke71 (07-25-24),
ladyspeedster (08-20-24)