Looks like their 2021 rankings are freshly out. Apparently, Tesla did not allow its vehicle owners to be surveyed! Nonetheless, JDPower was able to obtain enough survey data to rank them #29. Porsche and Lexus seem to trade top spot depending on who is providing the report.

Best:

1. Lexus (top spot in 9/10 last years)
2. Porsche (911)
3. Kia
4. Toyota
5. Buick
6. Cadillac
7. Hyundai
8. Genesis
9. Lincoln
10. Acura

However, this graph confuses the written report. Anyone care to interpret the data from the graph and list above?

 

Yeah, I got one. Who has the time? Geesh. That's a big ask from them.

 

don't know if it matters, but you said 2021 rankings and the chart says 2020? plus jdp has more than 1 type of survey i believe.

 

now, admittedly i'm old and effed up, but that chart says to me (and is so labeled) lexus had ..."100 problems per 100..."
(the problem is it doesnt indicate 100 problems per 100 of what) but that tells me that all of them had problems...
and mine didnt have any...

 

It's per 100 vehicles. So basically, every unit has at least 1 problem that needed addressed.

 

yeah, and i'd say off the top of my head, its bs....or confusing, to be more accurate...

 

i did have the fuel pump recalled/renewed, so, uh...

 

Me too, actually stalled out in middle of an intersection. Tough part was figuring how to put it in neutral so we could push it to a less exciting location.

Still bought another without hesitation. Lexus handled it all extremely well.

 

There are other, much better measures out there based solely on repair reports as opposed to customer reviews, such as https://www.truedelta.com/.

 

Am I the only car guy on the planet who has never heard of this site….???

 

nope.

 

If I understand the study correctly, Lexus has an average of 100 problems across 100 vehicles, or said another way, an average of 1 problem per vehicle. If I use Pareto's Principle, 20% of the owners report 80% of the problems. i.e., The majority of all problems involve less than 20% of the cars.

Where this gets interesting is that the bottom of the list, the worst cars, had an average of 200 problems per 100 cars, or 2 problems per car on average. We could say the bottom of the list is twice as bad as the best. But for me, there is not much difference having 1 or 2 problems on average. I remember when it was 10 problems on average back in the day.

I think most cars in general, even on their worse day, are still very good from a quality perspective overall. The industry has come a long way in the past 20 years.

 

Site has been around for several years. Actual repair data seems statistically more accurate than what CR, JDPOWER, etc provide. Guy who runs it is a PhD level sociologist with a passion for cars.

 

Thank you for sharing!