So question to all, to me it's a matter of principle but maybe I'm wrong.

I ordered the beatsonic camera, relay and the OEM camera button for the LC500.
Everything ships and I'm just about to have it installed, realize that the button does not fit the OEM style button in our LC. Even though there is an option on their web page to pick it.

I send them an email requesting that the button shipped was incorrect. They go on to tell me that there isn't a OEM button even though it says there is. He provides info to send the button back.

This is where I have an issue. Why am I having to pay to send this return back to them? Considering it on their website it lists an OEM button? They should have this option removed.

I have asked for a waybill in which they declined.

Thoughts?

 

To be fair, on the website it is listed OEM button on selected model only. So the button you see is not fit on our LC. It fit on older Toyota models.

 

button's probably worth less than the shipping. if you don't want it just throw it away i guess.

i believe there's pics on this site showing what the button looks like.

sorry it's not what you thought it would be.

 

the option shouldn't even be there, to be honest.

 

No big deal. Slightly petty....but I can see your argument. Let it go though! Enjoy your new goodies😎!

V.

 

i agree its absolutely outrageous; we can get through this together if you send me a 10k retainer ...