LeapFrog

I'm in the process of purchasing a 3IS and was curious whether my Android phone was compatible with the Enform system. Here's my exchange with Lexus's "customer support". Their interaction left me a bit cold, especially given that my phone (a brand new Moto G LTE) meets all the criteria for support. I think they picked the easy answer instead of doing any research.

My question for you is: Is this interaction typical of what owners expect from the online support portal?

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Recently you submitted a question to the Lexus Customer Satisfaction Department.

Thank you for allowing us to be of service to you.
Subject Phone Compatibility

Response Via Email

Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service.

We apologize, but if your phone is not listed in http://www.lexus.com/MobileLink/?tab=enform
under Device Manufactuere/Device Model, it is not compatible with your vehicle. We apologize if this causes you any inconvenience.

If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time.

Sincerely,
[redacted]
Lexus Customer Satisfaction

Customer By Web Form
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I've just ordered a 2015 IS 350 and was browsing your site at http://www.lexus.com/MobileLink/?tab=enform

I do not see my phone model listed. Can you please advise on compatibility with Enform?

Thanks.

DaveGS4

iTrader: (2)

Post your question here to see if they can help.

https://www.clublexus.com/forums/lex...r-service-271/

Alternatively, post in the 3IS forum to see if anyone else has one.

If its a newly released phone, it does often take some time to get compatibility tests done and published. I don't think you could expect a customer support person to do anything more than look up what has been confirmed to be compatible (not like they can go out and buy one and test it for you). Certainly could have provided some more details to you on the process with new phones that might not be listed.

LeapFrog

Thanks, will do.

SactoJohn

I have a Sony Experia Tipo Dual unlocked phone that I have connected to T-Mobile. Obviously it was not on the Lexus "compatible" list, and so I could not download the software from the Play Store. But being persistent, I located the Enform APK (Android Application Package) in several locations on the web and downloaded it from:
http://apkdler.com/apk/view/Lexus+En...e.lexus.enform
You can download to your laptop and transfer to your phone, or directly download to your phone. Here are the directions:
http://www.cnet.com/how-to/how-to-in...f-google-play/

This is also the latest version of the software. Requires Android 4.0 and up. Works great on my phone.
You can also do the same thing for Enform Remote, if your car has the capability.

Hope this helps!

SactoJohn

Dave, see my post. This may be the process for phones that are not listed.
John