baypistol

iTrader: (1)

Installed mine over the weekend and when I turned them on they started flickering. Not sure if I need the wiring harness or the canceller. But not satisfied with the end result.

HIDXTRA

iTrader: (7)

Hello,

Thank you for your message and we are truly sorry for the inconvenience. Please send us a pm message for your purchase name, date, and email address to let us track down your orders. In order to identify your problem, please also provide your year, make and model though our tech support will determine which part to send to you.

Thank you for your patience and we strive to provide the best customer service for your purchase.

HID Extra.

baypistol

iTrader: (1)

They are sending me the canceller resistors which I hope will fix the flickering. But 6000k color is awesome and definitely gives my car a clean look.

redrocks

How much did you pay for the HID kit and which model?

baypistol

iTrader: (1)

http://www.hidextra.com/Lexus-IS-HID-Kits

I got the kit with 6000k bulbs. I use them to drive in the day time too and it is pure white in the day and at night. But I have not installed the canceller resistors yet for the slight flicker.

redrocks

Hopefully, that'll correct the flickering.

pieisgude

iTrader: (2)

I recently started having a problem with mine starting. Only one ballast will fire when i turn the lights on. Then, when that ballast has evened out, if i turn the lights off, then on again, only the other one will fire. Is this a problem with the lights not receiving enough power? It has made the fuses very hot, to a point where it melts the plastic, but it never blows the fuse itself. Should i put on a bigger fuse?

HIDXTRA

iTrader: (7)

Hello,

It may be possible that the lights are not getting enough power. You could try a relay if you haven't already.

LiCelsior

iTrader: (32)

got a problem with 2 of the ballasts i got from the black friday sale. order number 12139, i was swapping a hid kit from one car to another and wanted to test them before putting everything back. one ballast sparked to the chassis and the other one started smoking, i quickly turned off the lights and disconnected them. the ballast that was smoking started puffing smoke every time i touched it but needless to say they are both dead ballasts. some help with this issue would be great.

baypistol

iTrader: (1)

My canceller resistor didn't work, they blew my car fuse. Can you send me the black ballast if I pay for the difference and see if it won't flicker?

HIDXTRA

iTrader: (7)

Hello,

Thank you for your message. We can definitely do a exchange for you. Please send exchange request to help@hidsupport.com with provide your purchase name, date, and email address though our RMA specialist will assist the exchange.

HIDExtra

baypistol

iTrader: (1)

They said I have to pay 25% restocking fee and $15 to get the black ballasts plus shipping because the ones they sent me flicker. I should of really order from another vendor.

LiCelsior

iTrader: (32)

damn that sucks bay, last time i bought 3 sets and one ballast started flickering also. so much for their site stating that the ballasts arent the cheapo ones.

still waiting for a reply on my problem here, person coulda been shocked with 14volts or their car couldve caught fire.

HIDXTRA

iTrader: (7)

Hello,

We are truly sorry for the inconvenience. Our restocking fee are 15% if the parts are simply for exchange. If your parts is defected and wish to exchange to black ballast, all you will have paid will be the price difference after send the part back to us. Please feel free to quote this response to our RMA specialist to your email chain.

Again, we strive for best customer service for your HID purchase.

HIDExtra.

HIDXTRA

iTrader: (7)

Hello,

Thank you for your message. Please kindly send message regards to problem you have encounter with our HID conversion kit. We will be glad to replace the ballast for you immediately. Please have the request send to help@hidsupport.com