Seatbelt Retractors
02-24-08, 04:40 PM
#16
NEO: the key work is "should" be covered under lifetime warranty. A seatbelt that is too slack to operate is the same as brakes too worn out to stop the car resulting in an accident.
I can see an argument for either direction, im going to see what i can do.
Not to mention they said there only available in black so unless then can special make brown ones for my car i might have to go after market.
Cust support im guessing could be reached here: Phone: 1-800-255-3987
Number found at this address http://www.lexus.com/contact/
I can see an argument for either direction, im going to see what i can do.
Not to mention they said there only available in black so unless then can special make brown ones for my car i might have to go after market.
Cust support im guessing could be reached here: Phone: 1-800-255-3987
Number found at this address http://www.lexus.com/contact/
Last edited by dashan; 02-24-08 at 06:03 PM.
02-24-08, 04:41 PM
#17
Driver
Join Date: Dec 2007
Location: Maryland/Florida
Posts: 155
Likes: 0
Received 0 Likes
on
0 Posts
There have been many cases where Lexus corp is willing to replace the seatbelts for free if you first get a quote and then lightly persuade the corp support to pay for it. I have yet to do it, but these are the results I have read about.
03-10-08, 12:44 PM
#18
I called Lexus customer service a few weeks ago and they agreed to pay for the parts to replace both my front seatbelts. The local dealership called me today to tell me the parts have arrived and I made an appointment for tomorrow to have them installed. I was hoping they would "forget" to add the labor costs, which Lexus said they would not cover (I tried asking and they said with some attitude "What do you want us to do about it? Your car has 170000 miles.") but the guy who called reiterated I would be charged for it. However, a user on this forum reported not being charged after being told he would.
The only downsides: they ONLY have black seatbelts available, and I am probably going to be charged $300 labor. Not a bad deal though.
The only downsides: they ONLY have black seatbelts available, and I am probably going to be charged $300 labor. Not a bad deal though.
03-10-08, 12:47 PM
#19
Remember when you call to stress that you are worried about the safety of the car because the seatbelts are not working.
03-10-08, 12:53 PM
#20
I called Lexus customer service a few weeks ago and they agreed to pay for the parts to replace both my front seatbelts. The local dealership called me today to tell me the parts have arrived and I made an appointment for tomorrow to have them installed. I was hoping they would "forget" to add the labor costs, which Lexus said they would not cover (I tried asking and they said with some attitude "What do you want us to do about it? Your car has 170000 miles.") but the guy who called reiterated I would be charged for it. However, a user on this forum reported not being charged after being told he would.
The only downsides: they ONLY have black seatbelts available, and I am probably going to be charged $300 labor. Not a bad deal though.
The only downsides: they ONLY have black seatbelts available, and I am probably going to be charged $300 labor. Not a bad deal though.
Also report to the L corp. the attitude received from the stealer guy and make the GM of stealershiit be aware of it.
03-11-08, 10:15 PM
#21
No, you should not be charged with any "LABOR" because the stealer will get it from the L corp. under the "Warranty". You should talk to the L corp again to clarify the labor charge problem.
Also report to the L corp. the attitude received from the stealer guy and make the GM of stealershiit be aware of it.
Also report to the L corp. the attitude received from the stealer guy and make the GM of stealershiit be aware of it.
I was surprised when the guy doing the paperwork asked me how I got Lexus to cover the seatbelts since the belts in his SC are going bad.
Thread
Thread Starter
Forum
Replies
Last Post
