Free new steering wheel
#1
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Free new steering wheel
Will end up with a new free steering wheel today!
I have a 99 LS400, with 44K. At 37K I had the basic service performed that includes the trany service. After a short trip last week I noticed some smoke coming from the car. Dropped by the dealership and they found the trany seal was leaking.
They offered to fix the leak and provide a loaner car.
While droping off my car this morning, the service rep noticed my steering wheel was cracked. He said the wheel is about $1600 new. He would replace it for free under warranty while fixing the leak.
I have a very nice "I" series that I get to drive all day! Time to go out and put some miles on the loaner...
Toolman_ar
I have a 99 LS400, with 44K. At 37K I had the basic service performed that includes the trany service. After a short trip last week I noticed some smoke coming from the car. Dropped by the dealership and they found the trany seal was leaking.
They offered to fix the leak and provide a loaner car.
While droping off my car this morning, the service rep noticed my steering wheel was cracked. He said the wheel is about $1600 new. He would replace it for free under warranty while fixing the leak.
I have a very nice "I" series that I get to drive all day! Time to go out and put some miles on the loaner...
Toolman_ar
#4
Exactly the same thing happened to me last fall on my '99. I took my car in for minor service at Bell Lexus, came back to pick it up and they told me they noticed a crack in the steering wheel, and that they had replaced the whole steering wheel for me for free.
Boy, I had never noticed any sort of imperfection in the steering wheel!
Boy, I had never noticed any sort of imperfection in the steering wheel!
#5
Well They replaced mine last year because it had cracks in it also. The told me it was a known issue. Any wheel they find cracked will be replaced. Its little things like that that confirm with me why I take both of my Lexus ONLY to the dealership.
BUT this gets even better. I already told you they gave me a brand new wheel last year. Well two weeks ago I put my car in for the 30k service. When I was driving around the next day after I got my car back I notice a very small tear/scratch in the leather on my "New" wheel. I also found a small nick in the wood. I'm talking tiny here but definitely this damage was not there before I took the car in.
Anyways I took it back and pointed this out to the service manager, with out batting an eye he offered to order a new wheel and have it installed for free!!! Tomorrow I am dropping of my car and getting a loaner so they can do the swap.
THATS CUSTOMER SERVICE. Sorry but no John Doe mechanic no matter how good he is would take care of you like this. I am a true believer that part of the "Lexus Ownership Experience" is going to the Lexus dealer.
Jerry
BUT this gets even better. I already told you they gave me a brand new wheel last year. Well two weeks ago I put my car in for the 30k service. When I was driving around the next day after I got my car back I notice a very small tear/scratch in the leather on my "New" wheel. I also found a small nick in the wood. I'm talking tiny here but definitely this damage was not there before I took the car in.
Anyways I took it back and pointed this out to the service manager, with out batting an eye he offered to order a new wheel and have it installed for free!!! Tomorrow I am dropping of my car and getting a loaner so they can do the swap.
THATS CUSTOMER SERVICE. Sorry but no John Doe mechanic no matter how good he is would take care of you like this. I am a true believer that part of the "Lexus Ownership Experience" is going to the Lexus dealer.
Jerry
#6
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Picked up my car and all is well. The new wheel looks great and I am very happy. I only hope the trany does not start to leak again... only time will tell.
I will be going back to the dealer for futher service.
The loaner was an IS300, I think. Very nice car, but I am spoiled by the size and comfort of the LS400!
Toolman_ar
I will be going back to the dealer for futher service.
The loaner was an IS300, I think. Very nice car, but I am spoiled by the size and comfort of the LS400!
Toolman_ar
#7
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Get to know your service reps. I got three computer boards comp'd which was great, but like the mechanic told me later, the service rep gets 10% commission on all parts, comp'd or paid for.
johnw.
johnw.
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#8
wait a minute
Originally posted by johnw
Get to know your service reps. I got three computer boards comp'd which was great, but like the mechanic told me later, the service rep gets 10% commission on all parts, comp'd or paid for.
johnw.
Get to know your service reps. I got three computer boards comp'd which was great, but like the mechanic told me later, the service rep gets 10% commission on all parts, comp'd or paid for.
johnw.
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