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This is my first post here, but I am a long term Lexus fan and car guy. There's been an LS400 of some kind in my family since 1991, and I currently have a 1999 as my daily driver.
This car has been in my family since new, has just under 140k miles, and I've been bringing it up to date in terms of maintenance and servicing over the past few months. I have every record since new, and am having the strut rods replaced for the first time. I know these are crucial to the feel of the car (along with the engine mounts, which I also have a new set of).
I recently ordered a set of genuine Toyota strut rods from a reputable dealership in the US. Unfortunately, when they showed up, the difference in their condition immediately caught my eye. In addition to the condition of the rubber bushing itself, the metal of the arm appears scratched, and I just have a feeling that it may have been installed before—but can't be sure. Maybe the one has been sitting on the shelf a few years longer than the other?
So, would you install these strut rods? The unit in question is circled in red on the right side. Thank you for your input!
Who's the dealer? Not so reputable after all...?
Used rods with new bushings pressed in is one thing but if they are trying to pass these off as new I'd send them back and sever ties asap.
These don't even appear to be new bushings.
Who's the dealer? Not so reputable after all...?
Used rods with new bushings pressed in is one thing but if they are trying to pass these off as new I'd send them back and sever ties asap.
These don't even appear to be new bushings.
Discount Parts Monster (Toyota of Hollywood, Florida).
They're supposed to be new, along with all of the other genuine Toyota/Lexus parts I purchased from them. I requested an exchange last week, and sent photos last Wednesday, but have yet to hear back.
Do you think these rods are used with fresh bushings having been pressed in?
Do you think these rods are used with fresh bushings having been pressed in?
Thank you for your input.
The condition of the rods is really of no consequence as long as they aren't bent and the threads are still clean. The bushings are the important part here. Nothing in the photos looks like a new part.
The condition of the rods is really of no consequence as long as they aren't bent and the threads are still clean. The bushings are the important part here. Nothing in the photos looks like a new part.
Wow. I've ordered tens of thousands of dollars worth of genuine BMW parts over the years and have never encountered this before. I've been sold NOS that's clearly been sitting around for years, and I've been sold parts that have been returned or passed around between dealers (like a few bits in this order, actually), but I have never been sold new, genuine parts from a dealer that are believed to be used.
As the others have said, "those aren't new", at least the right one isn't. The right could be New Old Stock (NOS) but, for how many years, 20? That rubber is pretty cracked from dry rot. Looks like they just painted the whole thing and it got scraped from being on the shelf or a return from another customer that didn't trust them. Send 'em back and order from another dealer.
Okay guys, that seems like pretty good consensus. Thank you all for your opinions.
I am still waiting to hear back from the dealer regarding my exchange request from last week. If I don't hear back today, I am going to file a claim with PayPal. I think this is totally unacceptable and I have already begun pricing the parts I need from another dealer.
By the way, one of my engine mounts looks like it's been in a vice before. Anyone want to see photos?
This is my first post here, but I am a long term Lexus fan and car guy. There's been an LS400 of some kind in my family since 1991, and I currently have a 1999 as my daily driver.
This car has been in my family since new, has just under 140k miles, and I've been bringing it up to date in terms of maintenance and servicing over the past few months. I have every record since new, and am having the strut rods replaced for the first time. I know these are crucial to the feel of the car (along with the engine mounts, which I also have a new set of).
I recently ordered a set of genuine Toyota strut rods from a reputable dealership in the US. Unfortunately, when they showed up, the difference in their condition immediately caught my eye. In addition to the condition of the rubber bushing itself, the metal of the arm appears scratched, and I just have a feeling that it may have been installed before—but can't be sure. Maybe the one has been sitting on the shelf a few years longer than the other?
So, would you install these strut rods? The unit in question is circled in red on the right side. Thank you for your input!
These are for 1999 LS400..
Did they come in factory packaging?
If so, there are date codes contained in the Toyota P.N. label.
You could have 20.year old parts.... in which case the rubber is past its sell by date.
The vendor should agree to let you keep the parts, as they are not salable and in lieu of filing a complaint you will purchase bushings on your own and have them pressed in.
These bushings are indexed in relation to the stut rod, so obtain the relevant shop manual page before proceeding.
If so, there are date codes contained in the Toyota P.N. label.
You could have 20.year old parts.... in which case the rubber is past its sell by date.
The vendor should agree to let you keep the parts, as they are not salable and in lieu of filing a complaint you will purchase bushings on your own and have them pressed in.
These bushings are indexed in relation to the stut rod, so obtain the relevant shop manual page before proceeding.
Thanks. My Lexus is a 1999 LS400. The strut rods arrived without packaging, but they do have a a few labels on them that show my order date on them, and there are also genuine Toyota/Lexus labels affixed.
Got some additional photos for the community. What's the opinion on the condition of the engine mounts? Are they genuine? They appear to have the same purple mark as other genuine Lexus mounts I've seen. Rubber looks a bit old, but not as bad as the strut rod in question.
I'm most certain that motor mount has been in a box underneath some other parts for a long, long time. lol
Did you get the mount from the same place as the strut rod??
Yes, same place. DiscountPartsMonster, Toyota of Hollywood, FL.
I think you're right. Both motor mounts bear old part numbers that have been superseded in the system. I ordered two of 12361-50101, and they shipped me two of 12361-50021, the old part number. Unbelievable.
03-24-20, 09:21 PM
Would you install these strut rods?
