Originally Posted by mhiga

To save you all time and frustration regarding your windshield with Safelite, this is the review I posted on their website verbatim:

The installers (Moe & Chris) and the manager (Duane) were top notch! ...so why only 2 stars? After a Fuyao brand windshield was installed in my car, the rain sensor stopped working correctly. I had to do my own research to find out that the rain sensor would only work with OEM Lexus glass or PGW glass. I explained my finding to the manager and he said that Fuyao makes OEM glass and that he would like to see what a new sensor would do. I spent more than the glass install to purchase a new sensor only to find out that it still did not work.

Frustrated, I called around to other glass shops in the area and found a PGW glass at a competitor who said to just let Safelite know as they buy/sell glass to one another on a fairly common basis. I advised Duane (Safelite manager) of my findings and he said that he will get the glass for me and we set an appointment. Few days later, I go in for my appointment and wait for about 30 minutes only to find that the glass was not picked-up from the other glass company yet and waited another 30+ minutes to find out the glass had an imperfection. They asked if I wanted to proceed. I did not. I asked if they can get a PGW shipped in and they said that they could so I decided to wait.

They found a PGW and ordered it. About 10 days later, it arrived and turned out to be another Fuyao brand so they reordered it and another 10 days later, the PGW finally arrived. We set an appointment, had it installed, wiper sensor still did not work (with the old sensor) so we tried the new one that I had purchased and all worked well.

From start to finish the whole process took 3 months 4/20 - 7/21. There are 3 things that displeases me:

1) My time that was wasted in this whole process (I can never get that back).

2) Duane had mentioned that if the PGW didn't work, I would be charged the cost of a new install. From a management point of view, I totally understand this and actually accept it. However, if the old sensor worked, would Safelite cover the cost of a new sensor? (By the way, I'll mention it again, the sensor cost more than the install). It's like saying all the risk is carried by the customer.

3) This is what upsets me the most...This is not the 1st time Safelite came across this problem. See Lexus forum here: https://www.clublexus.com/forums/ls-...gone-wild.html. If this is a known problem, why would a so-called respectable company not have this information in their database? It would save Safelite & the customer so much aggravation.

My rating for the LOCAL Safelite branch of the staff and manager is 5 stars across the board. My rating for the company - 2 starts.

Note to other 01 - 06 Lexus LS 430 owners: Only get PGW glass and go to Lexus and get an OEM gel pad (goes between sensor and windshield). It is the only combination that works.

Note to Safelite: This review will be posted verbatim on the same forum I mentioned earlier. Let's hope that you have updated your database by then..

Originally Posted by mhiga

Sorry to hear about that. After reading this thread, I was fairly confident that the PGW would work and indeed it does. Thanks to forums like these, big business have a hard time trying to cheat. Very glad that you were not charged for the rain sensor. In my case, itt was not even offered. Instead, it was suggested that I go out and get a new sensor.