This Ordering Process Is Not Customer Friendly!
#16
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To the Original poster, you are correct. Its your money, and they should be ready to supply the product on time. Now, at those prices, they should be able to provide the customer with the car he chooses, in a reasonable time, not 3 months at the EARLIEST.
Your concern is valid, and true. I wish Lexus would correct this huge oversight. Prices and packages should have been released the day the car was released to the public, or shortly after. Not days before it starts selling.
Your concern is valid, and true. I wish Lexus would correct this huge oversight. Prices and packages should have been released the day the car was released to the public, or shortly after. Not days before it starts selling.
#17
Lead Lap
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When a manufacturer starts to think that a little thing like CUSTOMERS start to screw up THEIR ordered world, well their have their priorities screwed up. I ordered a BMW, and I got EXACTLY what I ordered...not only that, but I could follow my order online through pre-production, production, where it was at any point, travel to the US, travel to the dealership, right to 2 days before delivery to me. Sounds customer FRIENDLY, doesn't it?! Sounds like Lexus is a little BEHIND state of the art here, doesn't it? Hey, if you are going to enter the big leagues ya gotta have the fire power. Lexus isn't there yet.
Poo-pooing "my little order?" A customer's little order is what it is ALL ABOUT, dude. Put that down and you are putting down the backbone of business. I AM awake; it is Lexus that should wake up and be aware of state of the art.
Poo-pooing "my little order?" A customer's little order is what it is ALL ABOUT, dude. Put that down and you are putting down the backbone of business. I AM awake; it is Lexus that should wake up and be aware of state of the art.
Last edited by bunka; 09-24-06 at 06:13 AM.
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