My LS damanged by dealer during service
03-26-07, 11:58 AM
#17
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Find a local hot rod shop and get their recommendation. Otherwise, visit some of the paint shops, and look at their work. A picture is worth a thousand words, but seeing it in person is worth a thousand pictures.
03-26-07, 12:57 PM
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I have taken pictures and will post it shortly. However, my issue is this:
1. I am paying a good amount of money per month to have this car. So, if the car is not here - they should credit me for the lease payment that I made for the car I didn't have.
2. The front end of the car has a lot of safety sensors ( like the ones that trigger airbags ). So, by having that part of the car screwed around with - my worries about whether or not the car will function the same safety-wise are pretty high.
1. I am paying a good amount of money per month to have this car. So, if the car is not here - they should credit me for the lease payment that I made for the car I didn't have.
2. The front end of the car has a lot of safety sensors ( like the ones that trigger airbags ). So, by having that part of the car screwed around with - my worries about whether or not the car will function the same safety-wise are pretty high.
03-26-07, 01:03 PM
#20
I have taken pictures and will post it shortly. However, my issue is this:
1. I am paying a good amount of money per month to have this car. So, if the car is not here - they should credit me for the lease payment that I made for the car I didn't have.
2. The front end of the car has a lot of safety sensors ( like the ones that trigger airbags ). So, by having that part of the car screwed around with - my worries about whether or not the car will function the same safety-wise are pretty high.
1. I am paying a good amount of money per month to have this car. So, if the car is not here - they should credit me for the lease payment that I made for the car I didn't have.
2. The front end of the car has a lot of safety sensors ( like the ones that trigger airbags ). So, by having that part of the car screwed around with - my worries about whether or not the car will function the same safety-wise are pretty high.
03-26-07, 01:06 PM
#22
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03-26-07, 01:10 PM
#23
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At a minimum, I would ask the dealer to provide you with another ls460 as your loaner for 2 weeks while your car is getting repaired. A standard RX or ES loaner just won't be acceptable. If they claim they can't get you a ls460 loaner, I would insist on a comparable loaner such as a MB s550 or BMW 7 series. The dealer can always source a high end luxury car from a major car rental company.
If you get the ls460 (or equivalent) loaner, don't take your car back until the repairs are perfect.
Good Luck!
If you get the ls460 (or equivalent) loaner, don't take your car back until the repairs are perfect.
Good Luck!
03-26-07, 02:28 PM
#24
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At a minimum, I would ask the dealer to provide you with another ls460 as your loaner for 2 weeks while your car is getting repaired. A standard RX or ES loaner just won't be acceptable. If they claim they can't get you a ls460 loaner, I would insist on a comparable loaner such as a MB s550 or BMW 7 series. The dealer can always source a high end luxury car from a major car rental company.
If you get the ls460 (or equivalent) loaner, don't take your car back until the repairs are perfect.
Good Luck!
If you get the ls460 (or equivalent) loaner, don't take your car back until the repairs are perfect.
Good Luck!
I don't mind driving a lower end loaner if I can get my service covered for the rest of the lease.
03-26-07, 02:36 PM
#25
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I turned my LS460L in for my very first oil change. When I got back to pick it up I was informed that there was an accident. Long story short - the front of the car was damaged. The hood, the grill, the lights, the bumper, etc. They've estimated that it'd take them at least 2 weeks to fix.
I have serviced my Lexus cars there for about 9 years and their service has been nothing but excellence. That's why I got two new cars ( GS and LS ) last year.
However, I'm wondering about what I should be offered for this whole problem. I mean, besides the fact that I'll be out of my car for a while, when it'll be returned - it WILL BE a car that pretty much was in an accident. What would be fair?
I have serviced my Lexus cars there for about 9 years and their service has been nothing but excellence. That's why I got two new cars ( GS and LS ) last year.
However, I'm wondering about what I should be offered for this whole problem. I mean, besides the fact that I'll be out of my car for a while, when it'll be returned - it WILL BE a car that pretty much was in an accident. What would be fair?
I'm sure if you asked them to replace the car they would, that is a very expensive car to suffer an accident.
They could trade you one for your car at their cost and after repair of this one sell it above what that dealer cost was to cover all their expenses and likely make a few dollars.
03-26-07, 02:48 PM
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Alex,
I'm sure if you asked them to replace the car they would, that is a very expensive car to suffer an accident.
They could trade you one for your car at their cost and after repair of this one sell it above what that dealer cost was to cover all their expenses and likely make a few dollars.
I'm sure if you asked them to replace the car they would, that is a very expensive car to suffer an accident.
They could trade you one for your car at their cost and after repair of this one sell it above what that dealer cost was to cover all their expenses and likely make a few dollars.
03-26-07, 02:59 PM
#27
I don't think its big enought to get a new car. It is leased too soo.... i would just ask for free service for the rest of the lease term. You'll actually come out on top. Mayeb you can buy it for a discount at the lease end too.
03-26-07, 03:04 PM
#28
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I think it depends on whether you want to buy the car after the lease. If you plan to just return it after the lease, then maybe free service for the rest of the term is satisfactory, since it will not be a long term car for you & you don't have to worry about how the resalue value would be affected by the accident. However, if there is a strong possibility you might actually end up buying it after the lease, then I would try to push for a new car.
03-26-07, 03:10 PM
#29
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I can speak from buying rather than leasing and not sure in what way leasing lessens the impact of seeing that on a new car, HECK yeah it is enough to want a new car.
Their insurance is likely covering much of their expense to fix it or at least a good portion of it so they are not out the entire repair bill for your car.
You have to ask yourself what would satisfy you, if you feel free service gets it for you then they will gladly give it to you and likely high five each other you did not ask for more. Or free service and they cover this month's lease payment.
If you were buying, I'd say replace the car for sure.
AND since you are leasing you do not want any later charge to you for things they see on the car at lease end as a result of this that they forget at lease end they caused and try to bill you for. So be sure every single issue is totally documented.
03-26-07, 03:36 PM
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I can speak from buying rather than leasing and not sure in what way leasing lessens the impact of seeing that on a new car, HECK yeah it is enough to want a new car.
Their insurance is likely covering much of their expense to fix it or at least a good portion of it so they are not out the entire repair bill for your car.
You have to ask yourself what would satisfy you, if you feel free service gets it for you then they will gladly give it to you and likely high five each other you did not ask for more. Or free service and they cover this month's lease payment.
If you were buying, I'd say replace the car for sure.
AND since you are leasing you do not want any later charge to you for things they see on the car at lease end as a result of this that they forget at lease end they caused and try to bill you for. So be sure every single issue is totally documented.
Their insurance is likely covering much of their expense to fix it or at least a good portion of it so they are not out the entire repair bill for your car.
You have to ask yourself what would satisfy you, if you feel free service gets it for you then they will gladly give it to you and likely high five each other you did not ask for more. Or free service and they cover this month's lease payment.
If you were buying, I'd say replace the car for sure.
AND since you are leasing you do not want any later charge to you for things they see on the car at lease end as a result of this that they forget at lease end they caused and try to bill you for. So be sure every single issue is totally documented.
As far as the lease vs. purchase argument goes - this car is MINE for the next 3 years, so I do want it to be in the perfect condition that I bought it as.