My LS damanged by dealer during service
03-26-07, 03:41 PM
#31
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I own two cars: the new LS and the GS300. I drove a BMW before which had free maintenance. I think what will make me happy is to get the free service for both cars for the rest of the lease term.
As far as the lease vs. purchase argument goes - this car is MINE for the next 3 years, so I do want it to be in the perfect condition that I bought it as.
As far as the lease vs. purchase argument goes - this car is MINE for the next 3 years, so I do want it to be in the perfect condition that I bought it as.
03-26-07, 06:14 PM
#33
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03-26-07, 08:41 PM
#34
I would be shocked if they replaced the car with a new one. Even though you've been a loyal customer for 9 years, money is money and they won't replace the car willingly. I would also be shocked if they gave you anywhere near the value of free service on two cars for the next three years. Be prepared to take them to court if you want what you're asking for.
There is a formula for calculating the reduction in value due to an accident (your insurance agent can provide this), but that's not really your concern as long as you don't intend to purchase the car at the end of the lease. In any case, a court would only award you whatever that amount is as your liquidated damages.
Of course you could claim pain and suffering. I do feel your pain!
Good luck, and let us know what happens.
There is a formula for calculating the reduction in value due to an accident (your insurance agent can provide this), but that's not really your concern as long as you don't intend to purchase the car at the end of the lease. In any case, a court would only award you whatever that amount is as your liquidated damages.
Of course you could claim pain and suffering. I do feel your pain!
Good luck, and let us know what happens.
03-26-07, 09:55 PM
#35
Lexus Champion
I seriously doubt they are going to replace this car with a new one, regardless of what everybody here says. That's just trash talk. It's damaged, sure, but it isn't that bad. In today's world it is just above a fender bender. I also seriously doubt they will entertain free maintenance on another of your Lexus's that isn't part of the damage.
In my mind you have to keep it simple. You want the car fixed perfectly to your satisfaction, free maintenance for the duration of the lease (which shouldn't cost them very much), and you will turn the car back at the end of the lease with no attempt by them to nickel and dime you on cosmetic issues. That's imminently fair.
In my mind you have to keep it simple. You want the car fixed perfectly to your satisfaction, free maintenance for the duration of the lease (which shouldn't cost them very much), and you will turn the car back at the end of the lease with no attempt by them to nickel and dime you on cosmetic issues. That's imminently fair.
03-27-07, 05:39 AM
#36
Lexus Champion
I seriously doubt they are going to replace this car with a new one, regardless of what everybody here says. That's just trash talk. It's damaged, sure, but it isn't that bad. In today's world it is just above a fender bender. I also seriously doubt they will entertain free maintenance on another of your Lexus's that isn't part of the damage.
In my mind you have to keep it simple. You want the car fixed perfectly to your satisfaction, free maintenance for the duration of the lease (which shouldn't cost them very much), and you will turn the car back at the end of the lease with no attempt by them to nickel and dime you on cosmetic issues. That's imminently fair.
In my mind you have to keep it simple. You want the car fixed perfectly to your satisfaction, free maintenance for the duration of the lease (which shouldn't cost them very much), and you will turn the car back at the end of the lease with no attempt by them to nickel and dime you on cosmetic issues. That's imminently fair.
03-27-07, 02:07 PM
#37
Out of Warranty
Sad but true, these things happen. I've had two company cars trashed, one by a dealer and the second by a car wash within days of taking delivery. It's obvious the kids they hire to move the cars around the lot don't drive well, nor are they the brightest lights on the street. Another time I was in a service shop when I heard a familiar engine revving and a gearbox grinding. I ran outside to find the porter trying to move my little Opel. After a bit of questioning, he admitted he'd never driven a stick shift.
What a time to learn that other pedal is called a clutch! I was trying to demonstrate the theory of operation of said device on the kid's throat when they pulled me off him.
What a time to learn that other pedal is called a clutch! I was trying to demonstrate the theory of operation of said device on the kid's throat when they pulled me off him.
03-27-07, 02:09 PM
#38
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Sad but true, these things happen. I've had two company cars trashed, one by a dealer and the second by a car wash within days of taking delivery. It's obvious the kids they hire to move the cars around the lot don't drive well, nor are they the brightest lights on the street. Another time I was in a service shop when I heard a familiar engine revving and a gearbox grinding. I ran outside to find the porter trying to move my little Opel. After a bit of questioning, he admitted he'd never driven a stick shift.
What a time to learn that other pedal is called a clutch! I was trying to demonstrate the theory of operation of said device on the kid's throat when they pulled me off him.
What a time to learn that other pedal is called a clutch! I was trying to demonstrate the theory of operation of said device on the kid's throat when they pulled me off him.
03-27-07, 02:38 PM
#39
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If the dealership is as amazing as you say that they are they should do the right thing and replace your car. They are not bound by law to replace it but it seems to me it would be to their business advantage if they did.
Good Luck !
Good Luck !
03-27-07, 08:26 PM
#41
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Call Lexus and tell them that Lexus community is closely watching how they are going to provide an excellent customer service to you. I would be furious if someone trashed my new car. Leased or not, doesnt matter. It's your car and they should value your property.
I am sure Lexus would do the right thing.
good luck.
I am sure Lexus would do the right thing.
good luck.
03-27-07, 10:37 PM
#42
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Call Lexus and tell them that Lexus community is closely watching how they are going to provide an excellent customer service to you. I would be furious if someone trashed my new car. Leased or not, doesnt matter. It's your car and they should value your property.
I am sure Lexus would do the right thing.
good luck.
I am sure Lexus would do the right thing.
good luck.
03-28-07, 03:23 PM
#44
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No, my lease payment is $1,000 per month and I put $10K down so that means that my monthly expense on the car is about $1,300 plus insurance. I should mention that LS equivalent rental is about $300/day here in Bay Area. In addition to that my car will not be 100% as you can never assure me that stuff like airbag sensors are tested after the collision repairs as good as they're tested at the factory.
