Nospinzone

I think that would be inappropriate. Settle your issue with them, and then assuming it is mutually cordial, approach them with your sales pitch.

kidalex

OK. I agree. Just thought I'd throw it in there for advice.

joedaddy1

iTrader: (1)

that's the worst advice ever...

Cerritos Lexus's offer when they F ed me over was "we'll give you a loaner car when u bring ur car in for service.."
I was like "don't u guys already do that for everyone"
she says "yes"
i was like "don't F wit me"

kidalex

RESOLUTION IS HERE:

So, it seems that the delay was due to some miscommunication rather than them trying to stall me. I did talk to the GM of the dealership and it seems that he took a lot of time and effort to make sure that I'm happy with what is going to happen. It actually exceeded my expectations even though they were already pretty high.

I know I have withheld the name of the dealership as I didn't want to damage their reputation as they have been awesome to me since '99 when I first started servicing my car there. I can reveal now that the dealership is the Stevens Creek Lexus in San Jose, CA. I'm happy that they were able to, once again, satisfy a damanding customer like myself ( something that BMW wasn't able to do for the 3 years of my ownership of the 745i ).

Thank you to all who have given me advice over the last week on this forum. I look forward to participating in other more lively discussions about our awesome LS cars :-)

Luxofreak

For me this is a no brainer.

1) Who damaged the car? - They did.

2) Who has to fix it? - They have to.

After you come to an agreement, demand commitment. In writing and with a time frame. Simple as that.

If they start jerking you around, have you lawyer give them a polite call.

dsc07

So after all that, you're not going to tell us what their offer was???

kidalex

The fax with the written commitment letter came in within 2 minutes of my conversation with the GM.

kidalex

1. Lexus will appraise the car as if the accident never happened.

2. I will receive free maintenance for my whole lease term.

Evitzee

All things considered I think it is a fair resolution. Shoot us some pics when the repairs are all done and let us know how the repair process went.

kidalex

I will. Thank you so much for your advice and support!

Kohinoor

iTrader: (22)

i hope that porter got fired

dsc07

Agreed.

akmpres

Glad it worked out!

joedaddy1

iTrader: (1)

good deal....

BRADSGS4

That car should be fixed to perfection and nothing more. If someone hit you
in a parking lot you wouldn't ask for more that a fixed car. People always
look for free stuff at the dealer. The dealer should fix the car ASAP, give
a Lexus loaner and say sorry for this.