encore888

Sorry to hear about the added expense and apparent misunderstanding, have you considered shawnjohn9's suggestion on the roadside assistance?

rominl

iTrader: (4)

not sure if you did it already, but if you think it's unfair, maybe you can call lexus corp and talk to them about it

sjpobox

im not sure why they made you tow it home and then tow it back. that is obsurd to me, our dealership stocks smart keys just like yours should. I would talk to the svc manager then the new car sales manager then talk to the gm. they may good will labor and you buy the keys but you should have 2 keys.

I still would call the road side number and tell them to tow it since you didnt receive an adequate amount of keys. you should get 2 no matter what. I work for the 10th ranked dealership in the country for customer satisfaction and I cant believe some of the stories i hear on here.

Atlas

Shawn,

Can you tell me where Pohanka Lexus in Chantilly, Virginia is ranked in Customer Satisfaction?

Thanks

John007

I am considering to forget about the 400 dollar wireless looking remote control push start key and considering to get a flat key would my car start if i get the key? (sorry about this guys I just got this car for about 1 week and havn't plaed around with most of the features)... I recently moved to another state and left the lexus book with all the keys somewhere and lost my push start key... does lexus offer a temp key until the push start key is obtain for me?

encore888

The Smart Card flat key is the same as the remote key in terms of SmartAccess functionality. However the regular functions (button-wise) I'm not sure. This thread has more details:

https://www.clublexus.com/forums/sho...d.php?t=298167

The Smart Card however is more expensive than the standard SmartAccess key fob.

I don't know if a temp key can be offered, and any temporary key would just unlock the car, you need a transponder to activate the engine.

sjpobox

Hi sorry I only can see where my dealership is since they track it. if I do see something with other names on it I will let you know.

Nospinzone

The regular mechanical key that comes inside the electronic key fob will only unlock the driver's and front passenger's doors. It will not start the car. You must have the electronic key to start the car.

In my opinion none of this should cost you a penny since the dealer was supposed to give you 2 keys in the first place.

rominl

iTrader: (4)

actually, i don't think the LS has key holes for the doors anymore. the mechanical kep is only for the glove box lock (which locks the trunk too)

Nospinzone

Yes, there are keyholes. They're tucked underneath the front door handles. You don't actually see the hole because there is a plug to keep out dirt and moisture.

http://auth.owners.lexus.com/lexusow...html&locale=en

Nospinzone

Oooops, I guess you have to be signed it to use that link. Well anyway, its p. 594 of the Owners Manual.

bitkahuna

iTrader: (20)

So you had at least 2 keys, right? Why not work on finding ONE of the missing keys? How many places could they be?

And you have important information you need ONLY in the car's nav? Do you back up your PC?

gatorcb

The manuals in the car locked up...sorry couldn't resist

encore888

Hopefully the manuals are not locked, that would require the mechanical key portion of the key fob.

It's also probable that in addition to the NAVI info, the OP would naturally like the functionality of his car back. I hope he gets a new set of keys programmed soon....2 this time.

RXSF

wait...this is so confusing. I would be yelling at the dealership at this point.

1) you only got one key
2) they made you do two uncessary towings (which you should have called lexus roadside since its free)
3) "they dont have any key fobs since the car is too new" - its been out since september of last year...
4) nobody seems to be giving a damn at the dealership

p.s. how could you lose both keys? lol.