Has anyone call this toll free 800-255-3987?

I am on hold waiting for customer service and it's been 30 minutes. I wanted to reach the customer satisfaction department.

It's a long brutal wait. Wished they have a disatisfaction department so the wait won't be as long. Seems like everyone is satisfied with their car.

Is this long of the wait usual for 3PM CST?

 

i have never tried to call before. i always just email, which i always get reply within 2-3 days, and then i get on the phone with specific representative who is in charge of my case

 

I think with all of Toyota's problems, the wait time is much longer than it used to be. You're talking to Toyota, not Lexus...

Also, with all the bad press with the GX 460, they're swamped with calls. I agree, they shouldn't keep you on hold so long.

 

i never had to wait that long. i press option 3 though, i think. the one for various issues. try it again a different time of day

 

A Google search for "80025lexus" yields this thread as the top result.

I decided to try Lexus Chat to try to circumvent the ridiculous hold time.

This was our brief and pointless conversation:

 

I've never held that long and I've been using that number since my first flat tire on my first Lexus twelve years ago. It's normally 2-3 minutes.

 

The reason for the delay, it's not just a Lexus line, it's also for Toyota. With all the recalls, people calling in, it's backed up.

 

I just got off the phone with the rep, my wait time was 8 mins.

 

Hmmm...I'm trying to reach the Customer Satisfaction Department (option 4 from main menu)

So far I've been on hold 25 minutes...will let you know how it goes.

 

Final hold time: 1 hour and 6 minutes

Result: Representative assigned to my case was not available, but the one who answered my call was able to read the case notes and give me the answer I was looking for.