2013 LS 460 interior trim cracks
04-07-16 | 08:18 AM
#16
Thread Starter
Pole Position
Joined: Feb 2016
Posts: 342
Likes: 52
From: Chicago
It doesn't hurt to try because the car is still under manufacturer warranty. Plus it's CPO, shouldn't these kind of imperfections taken care of before they sell it as L-certified?
Not only the cracks on the trims by the door but also the trims on the center gearbox as well, but it's hard to capture with the cracks with the phone.
Not only the cracks on the trims by the door but also the trims on the center gearbox as well, but it's hard to capture with the cracks with the phone.
04-08-16 | 02:20 PM
#17
Thread Starter
Pole Position
Joined: Feb 2016
Posts: 342
Likes: 52
From: Chicago
The Lexus dealership where I bought the car from said they will cover these trims under manufacturer warranty. Seems like all the cracks are on the drivers side and the gearbox area. The passengers side are in good condition without cracks.
04-08-16 | 03:30 PM
#18
Pole Position
Joined: Sep 2011
Posts: 2,031
Likes: 382
From: Nor CA
Glad to read the dealership is stepping up. That type of failure should be covered. Jason should approach his favorite dealership and get this addressed under warranty.
Keeps us posted with update pictures please.... Thanks for spear heading this...
Keeps us posted with update pictures please.... Thanks for spear heading this...
04-12-16 | 01:23 PM
#22
Instructor
Joined: Jan 2010
Posts: 814
Likes: 17
From: NY
My experience with luxury car dealerships is that the "default" answer is nearly always no... and that will put off 75% of the warranty claims.
The remaining 25% of the people will pursue thus further, if need be get the General Manager involved, and will often come out triumphant.
Don't be put off by the initial "no"... that's the standard answer. Find legitimate ways to state your case to the RIGHT audience (i.e. not the graveyard shift service adviser... but rather the team lead).
The remaining 25% of the people will pursue thus further, if need be get the General Manager involved, and will often come out triumphant.
Don't be put off by the initial "no"... that's the standard answer. Find legitimate ways to state your case to the RIGHT audience (i.e. not the graveyard shift service adviser... but rather the team lead).
04-12-16 | 06:09 PM
#23
Lexus Test Driver
Joined: Nov 2015
Posts: 1,302
Likes: 16
From: CA
Yeah, a car manufacturer's warranty stays with the car, regardless of owner, provided it is within the original constraints of that warranty (i.e., mileage, age, etc.). Check the owner's manual warranty coverage booklet and see for yourself. There's no language in there saying warranty coverage drops upon vehicle transfer, etc. In fact, most states outlaw implied warranty limitations.
04-13-16 | 04:53 AM
#24
Lexus Champion
Joined: Feb 2015
Posts: 3,486
Likes: 60
From: CA
You can download the 2013 Lexus LS 460 and LS 460L Warranty Services Guide here:
https://ownersmanuals2.com/get/lexus...es-guide-19641
Look at page 17. Note that "Warranty coverage is automatically at no cost to subsequent vehicle owners". Show the Service Manager that page. Get the dealer to replace the cracked trim. I don't think the Sevice Manager would be brazen enough to claim the cracks were caused by normal wear and tear, especially since another (invalid) was already attempted.
https://ownersmanuals2.com/get/lexus...es-guide-19641
Look at page 17. Note that "Warranty coverage is automatically at no cost to subsequent vehicle owners". Show the Service Manager that page. Get the dealer to replace the cracked trim. I don't think the Sevice Manager would be brazen enough to claim the cracks were caused by normal wear and tear, especially since another (invalid) was already attempted.
Last edited by Gbp; 04-13-16 at 07:37 AM.
The following users liked this post:
tofuprod (11-30-17)
04-13-16 | 05:46 AM
#25
Instructor
Joined: Jan 2010
Posts: 814
Likes: 17
From: NY
When coming in for a warranty claim (whether on a Bentley, a Daewoo, a Geo Metro, or a 90K Lexus), you need to come in prepared.
Print out all your supporting material. Have evidence.
Think of it as coming in for a traffic court case to court. You need to make a cohesive argument, back it up with a handful of (printed) evidence, and you'll increase your chance of success tremendously.
Approx 75% of the people WILL NOT do that (too busy, aren't worried about the money so much), thus the dealerships will effectively negate 75% of the claims immediately by providing the default "no" answer.
Print out all your supporting material. Have evidence.
Think of it as coming in for a traffic court case to court. You need to make a cohesive argument, back it up with a handful of (printed) evidence, and you'll increase your chance of success tremendously.
Approx 75% of the people WILL NOT do that (too busy, aren't worried about the money so much), thus the dealerships will effectively negate 75% of the claims immediately by providing the default "no" answer.
11-18-18 | 06:14 PM
#26
Pit Crew
Joined: Dec 2017
Posts: 153
Likes: 17
From: NY
I just noticed a hairline crack in my driver door wood frim. It is a very fine crack that runs from the rear of the wood trim all the way up to the seat memory buttons. The crack is not very noticeable unless the sun hits it just right. I have a 13 and am still under cpo. I will mention it to my service advisor during my next visit. The crack could have been there since I purchased the car for all I know since it is hard to see in normal light conditions. I certainly do not recall hitting it with my seat belt. Interior trim is usually not covered by the cpo.
Curios to know if anyone else has cracks in the driver door wood trim and whether you had anything done about it?
Curios to know if anyone else has cracks in the driver door wood trim and whether you had anything done about it?
11-18-18 | 06:40 PM
#28
Racer
Joined: Apr 2016
Posts: 1,846
Likes: 115
From: Sacramento, CA
Wow, those like pretty significant. Our 2013 does not have any cracking on trim pieces. Some swirl marks, sure, but not any actual cracks...not yet, at least.
I am very deliberate with how I unbuckle and still have my hand on the buckle when the belt retracts. Not saying the OP is not careful when unbuckling, but I do make sure to take an extra second or two to avoid flinging the seatbelt buckle against the door leather or trim. As for cracking near the center console or gear shifter, I do not understand how that happens unless you drop your phone or a metal thermos onto the surface.
I am very deliberate with how I unbuckle and still have my hand on the buckle when the belt retracts. Not saying the OP is not careful when unbuckling, but I do make sure to take an extra second or two to avoid flinging the seatbelt buckle against the door leather or trim. As for cracking near the center console or gear shifter, I do not understand how that happens unless you drop your phone or a metal thermos onto the surface.
11-19-18 | 04:30 PM
#30
If you look at the CPO or Lexus Platinum extended warranties, they specifcally exclude trim (leather, door panels, wood, plastic). A good dealer may work something out for you.
Kuhan: I'm surprised McGrath Lexus didn't do better by you; My son lived in chicago for 4 years and they went way beyond the expected for his IS250 (I bought it in NC before he moved up there).
Kuhan: I'm surprised McGrath Lexus didn't do better by you; My son lived in chicago for 4 years and they went way beyond the expected for his IS250 (I bought it in NC before he moved up there).