roadfrog

I recently decided to renew my subscription to satellite radio, but have issues.

When I select my sat on my radio, I get "updating", "acquiring signal" and then, "no signal". A couple of times I had a few seconds of sound and then back to "no signal". I reset the signal several times online and also through an agent at Sirius XM, but to no avail. I wonder if my tuner is hooped. I would assume my antenna is fine since my GPS is working.
Ideas? Sirius said to wait a few days and that it should correct itself, but it's been over a week, no joy.

enoch861

It definitely shouldn't be taking an entire week to update. And even if it did, you should be able to get their channel 1 station. Whenever I activate my radio, it typically takes 2-10 minutes to fix realize that I actually have access to other radios. Never had it take more than 10 minutes. I'm guessing you're also not in the vicinity of tall buildings/skycrapers? Those seem to have a very profound effect the signal.
Otherwise your tuner might be bad. Does the LS have a separate replaceable XM tuner?

DavidinCT

I had mine free for 6 months, so it died the other day, I called in and renewed it... and within 5 min it was working showing all my channels. Make sure your doing it outside with full open sky. I tried to do it with some minor trees over me (normally signal comes through fine there) and I had some issues. I moved my car and within 5 min all shows worked.

sktn77a

iTrader: (2)

They have to re-register your unit when they re-start service. They should have all the information they need, but you know what "should have" gets you...............

roadfrog

thanks. Yes I had clear open area when resetting the system. I'm also not getting the free preview channel (Ch 1). My guess is a dodgy tuner.

Junglequac

Unfortunately it does indeed sound like a hardware issue. I too use XM the vast majority of the time in spite of now having loaded up 6 DVD-Audio discs (really makes a stupendous difference) and having Spotify (premium), and 1000s of songs on iTunes.

DavidinCT

Oh, even with a clear sky you don't get the preview channels ? If you go to channel 1 does it show your hardware ID ?

From XM's site.

You can go here to send a "refresh" to your hardware using the hardware ID maybe it will reset it. Before you send it, have the car on with a clear view of the sky.

https://care.siriusxm.com/retailrefr...#/refreshradio

I wonder how built it is in the navi system, is just a plugin card or something or is it really tied in (meaning a new Navi CPU or such) if your hardware is bad.

sktn77a

iTrader: (2)

It's a separate module that plugs into (via a cable) the back of the nav/radio unit. E-bay has them for ~ $100.

roadfrog

Correct. I'm able to get the ID, but even with Sirius XM's help, I was unable to
do a reset.

Keith: Thanks for that info! This may be next move. I hate to go back into the dash again, but it is what it is.

satiger

iTrader: (1)

I received one month free subscription from XM but never be able to activate it. Didn't bother to follow-up with XM. This thread triggered the thought on hardware, will test that with new subscription and report back.

R Z

Just wondering if it's the antenna. Or if you've had the dash removed to put in your Vaistech device, could the sat connector either not be plugged in correctly, or, perhaps won't work anymore? I know in the 430, my ipod adapter took the sat connection. Not certain how that works on the 460.

DavidinCT

The dash was apart before ? Do you think it's possible that there is a lose cable in there ? Maybe something is not as tight as it should be ?

roadfrog

Yes my dash has been apart 3 times. Twice for the vaistech (once to install and once to remove) and once for SL3B bluetooth module. Although it's possible that something got missed, I doubt it. As I said, the gps works, so I don't suspect the antenna.

jmcraney

It's unlikely that there is anything wrong with your equipment. And, the GPS and satellite radio do not share an antenna.

roadfrog

Thanks for that. My understanding was that they were incorporated onto the same antenna. So where IS the antenna? Built into the rear window?