Good news from Lexus about melting door panel, etc...
12-03-18, 06:53 PM
#46
Not sure on the process as I just handed them the key and took 45 minutes to grab a coffee and check out the latest models. Also didn't get much feedback from him beyond what they're replacing, but he seemed surprised Corporate was going to cover everything but the armrest. Once he told me that I didn't want to ask any more questions, didn't want to give them any reason to revisit their decision at that point 
Does anyone know if the b-pillar cover, the one that gets knicked and torn up in every 460 I've ever seen, is covered in this? Or was that a previous warranty replacement that already expired?
Does anyone know if the b-pillar cover, the one that gets knicked and torn up in every 460 I've ever seen, is covered in this? Or was that a previous warranty replacement that already expired?
They had a TSIB for the pillar but that was a warranty item. Its probably expired for you now. I bought 2 of the new design ones off ebay. New i kept the old ones thought about having them recovered and selling them.
12-05-18, 03:57 PM
#47
Lexus Test Driver
That shows it only applied to 07-08's?!? Mine's a 2010 and looks terrible on the driver's side. Passenger side shows wear and a few little cuts, but most of the fabric is there in the problem area still.
12-10-18, 07:38 AM
#48
Pole Position
To those who received the letter from Lexus - how long it take to receive the letter after you submitted your electronic request through Lexus Drivers site? I did mine about 2-3 weeks ago and still don't have the letter. Do you have to have the letter to line up something at the dealer or can you just say you submitted for it and reference the code?
12-10-18, 08:00 AM
#49
Hi
I did not file a request. It just came automatically.
Did not think i was in the running bc it has been hit or miss based on what I have seen here
Hopefully you will get yours soon.
I did not file a request. It just came automatically.
Did not think i was in the running bc it has been hit or miss based on what I have seen here
Hopefully you will get yours soon.
12-10-18, 11:35 AM
#50
I'm in Memphis and just got my 08 interior approved for replacement. If you talked with Gary, he should have told you this was a one shot deal. My driver side armrest was cracked open and covered with electrical tape. I convinced him to do the entire interior. He told me it was now or never as I wouldn't be able to come back for seconds. How true that is I don't know, but if you can get it all, go for it.
12-10-18, 06:04 PM
#51
Its been a month since i asked about getting a letter. None yet, I emailed them back and was told having the letter is not a important first step. Dealers are aware of the replacement. I took mine in last Friday but was not bad enough now to do a replacement. Service said to come back when its warmer so they can get good photos to submit. So i guess i will wait till next May or so. No hurry.
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jrmckinley (12-11-18)
12-11-18, 01:28 PM
#53
Lexus Test Driver
To those who received the letter from Lexus - how long it take to receive the letter after you submitted your electronic request through Lexus Drivers site? I did mine about 2-3 weeks ago and still don't have the letter. Do you have to have the letter to line up something at the dealer or can you just say you submitted for it and reference the code?
12-11-18, 03:07 PM
#54
This is very encouraging that Lexus is standing behind their product! Make sure you have this done within the time frame of the warranty enhancement program. Even if you're a day beyond it, Lexus WILL NOT honor the warranty enhancement - no ifs, and or buts.
12-11-18, 10:14 PM
#55
Driver School Candidate
I just wanted to add to the info here I also reached out to Lexus online, was notified within 24 hrs, I was told I would receive a letter in the mail within 2-3 weeks. I never got the letter, it’s been about a month. I decided to bring my car in to the dealer and see what they can do. The service rep took pictures with his IPhone, not good lighting, and explained the glove box is not part of the warranty enhancement program, I asked him to take a pic to document anyway in case I ask about it later. Now he says the pics will go to Corp so they can approve what needs to be replaced. Fingers crossed they come back and say full replacement only time will tell but I am concerned as the pictures really didn’t show much if any detail. I will update once I hear back. Here’s to hoping for the best.
12-12-18, 06:18 AM
#58
Pole Position
I just wanted to add to the info here I also reached out to Lexus online, was notified within 24 hrs, I was told I would receive a letter in the mail within 2-3 weeks. I never got the letter, it’s been about a month. I decided to bring my car in to the dealer and see what they can do. The service rep took pictures with his IPhone, not good lighting, and explained the glove box is not part of the warranty enhancement program, I asked him to take a pic to document anyway in case I ask about it later. Now he says the pics will go to Corp so they can approve what needs to be replaced. Fingers crossed they come back and say full replacement only time will tell but I am concerned as the pictures really didn’t show much if any detail. I will update once I hear back. Here’s to hoping for the best.
12-12-18, 06:49 AM
#59
Pole Position
The glove box is part of the replacement. The Service Manager here in Memphis took all the same photos. Then he called and asked me to come back and take them again. He had to hold the sheet of paper with the specific job number up against all the bad interior pieces. He pretty much told me it was a done deal and it would take up to a month. I highly recommend anyone with the 07-09 to take their cars in to their dealerships and let them know you'd like it all replaced. Not only is having a new interior pleasing to drive again, but it's great for resale.
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The Ikon (06-17-19)
12-12-18, 09:10 AM
#60
Lexus Test Driver
@213374U Hello Austinite, What did Lexus Austin tell you? Just curious because I'm from here too 
For this recall they are replacing everything minus the center console lid, and I didn't even think my panels looked that bad. Definitely give them a call (Corporate) and get them to schedule you an appointment.