Good news from Lexus about melting door panel, etc...
12-12-18, 10:02 AM
#61
Pole Position
To those who have had items replaced - how long has Lexus had your car to complete the replacements? And can you specify which component(s) you had replaced for that amount of time?
12-13-18, 06:20 AM
#62
Pole Position
Thread Starter
Hey! Lexus Austin has always been fantastic whenever I've been in, probably one of the better Lexus dealers in the nation.
For this recall they are replacing everything minus the center console lid, and I didn't even think my panels looked that bad. Definitely give them a call (Corporate) and get them to schedule you an appointment.
For this recall they are replacing everything minus the center console lid, and I didn't even think my panels looked that bad. Definitely give them a call (Corporate) and get them to schedule you an appointment.
06-08-19, 10:38 AM
#64
Driver School Candidate
I'm in Memphis and just got my 08 interior approved for replacement. If you talked with Gary, he should have told you this was a one shot deal. My driver side armrest was cracked open and covered with electrical tape. I convinced him to do the entire interior. He told me it was now or never as I wouldn't be able to come back for seconds. How true that is I don't know, but if you can get it all, go for it.
06-08-19, 10:43 AM
#65
Driver School Candidate
Just went in to Lexus of Memphis for my 08. Drivers door panel is bad (had cracked open). Pass armrest shows minor wear but doesn't really appear to be related to the issue.
They are sending paperwork to Lexus to replace drivers door panel and Dashboard (which IMO doesn't show wear, but I'm happy to have it fixed).
Wish they were doing pass armrest but I'll just bring it back up there this summer when it's hot and sticky, and have them initiate the repair on that panel since this bulletin appears to extend out a couple years.
They are sending paperwork to Lexus to replace drivers door panel and Dashboard (which IMO doesn't show wear, but I'm happy to have it fixed).
Wish they were doing pass armrest but I'll just bring it back up there this summer when it's hot and sticky, and have them initiate the repair on that panel since this bulletin appears to extend out a couple years.
06-09-19, 04:03 PM
#66
Driver School Candidate
I have the black interior as well and know exactly what you're talking about. I'm hoping they'll replace all mine for that reason because the drivers panel is the only one with actual cracks and little bits missing, but all other panels require cleaning/touchup regularly to stay looking good, even if nobody has been near that panel.
Just got off the phone with Lexus, have an appointment tomorrow to get the panels inspected.
Just got off the phone with Lexus, have an appointment tomorrow to get the panels inspected.
06-17-19, 10:25 PM
#67
Lexus Champion
Wow...! NEVER knew about this..!!! I just informed my friends with LS’s...::!
Hey would you go ahead and just get it done on a 2010(I’m looking to purchase one and the interior looks perfect). What are the signs if any that it’s a potential issue?
The Ikon
Hey would you go ahead and just get it done on a 2010(I’m looking to purchase one and the interior looks perfect). What are the signs if any that it’s a potential issue?
The Ikon
06-18-19, 01:17 AM
#68
Driver School Candidate
I am not sure if the 2010 model has the issues . Basically the interior trim gets sticky and panel cracks due to the hot and humid weather . It's nice that Lexus sent us letters offered free inspection and replacement. You will be notified based on your VIN numbers . So no need to request ! The parts will take up to years to arrive , that's bad . You may no longer own the vehicle before the it arrives ...Haha.
06-19-19, 01:13 PM
#69
Pole Position
As others have mentioned, the wait time can be very long. I'm about 5 months in and only a couple of my parts have come in (I think I'm waiting on a total of 8 parts).
Last edited by jrmckinley; 06-19-19 at 01:18 PM.
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06-20-19, 04:48 PM
#73
Driver School Candidate
Inspected and ordered
I contacted a SA I have worked with and she said come by and take pictures.
Took five minutes and she said they would be replacing everything. I have the black interior for the LS460L. Said it would be a while but they would take care of everything.
YMMV. Mine is a 2010.
Took five minutes and she said they would be replacing everything. I have the black interior for the LS460L. Said it would be a while but they would take care of everything.
YMMV. Mine is a 2010.
06-21-19, 12:26 PM
#74
I contacted a SA I have worked with and she said come by and take pictures.
Took five minutes and she said they would be replacing everything. I have the black interior for the LS460L. Said it would be a while but they would take care of everything.
YMMV. Mine is a 2010.
Took five minutes and she said they would be replacing everything. I have the black interior for the LS460L. Said it would be a while but they would take care of everything.
YMMV. Mine is a 2010.