Little

Here the Drivers side door armrest of a car I was looking at located down south. Its been a south car aka florida for most of its life. Does this look like the door is starting to lose small chunks of material? Car is a 2010.

NOTE: I can't get the photo to upload. I'll try again later.

Little

Drivers door panel

joedaddy1

iTrader: (1)

213374U

Yes, that's exactly it. Lexus corporate is replacing these panels for owners right now, do with that information what you will.

Little

From what I've been reading, the replacement isnt a sure thing. I'm gonna have to pass on this one. Why aren't all of the cars experiencing the same problem or would they under the right conditions? I'd be pretty pissed if I found the perfect car finally and it starts having this problem. Mechanical stuff I can deal with.

213374U

Judging off my dash alone, which isn't all that bad save for the drivers for panel, and the fact they're replacing everything in my car, I'd say it's worth a shot if you find the right car otherwise.

Little

How did you go abouts getting your items replaced? Like I was saying I didn't think they were doing 2010's and up. I need to dig deeper into this topic. The car in the photo is a car for sale about 600 miiles from me and as I was examining them closer to get a better idea of the shape it was in I zoomed in and started to see that damage on the door. Did yours have dash problems as well?

213374U

Mine are scheduled to be replaced under the current recall, there should be a thread within the first page or 2 of the LS460 forum here detailing that. They said my panels should be in around the end of January or during February.

The process was simply to call Lexus Corporate, give them my VIN (you must be the owner), they transferred me to Lexus Austin to schedule an appointment, I showed up for the appointment and within 45 minutes they told me they were replacing over $10K in panels in my 8 year old vehicle. To add, I've never paid for a service at any Lexus dealer, so it's not like I received special treatment as a "loyal customer". As I said, only my drivers door showed any actual cracking, but the "foggy" nature of spots on other panels and the dash was enough for them to replace those too.

sktn77a

iTrader: (2)

I think it may depend on where you are located - the regional customer service rep at Lexus Corporate was totally worthless, as was my dealer (Johnson Lexus, Durham, NC). All vehicles bought and service at the dealer. Just blew me off, so I traded the car in.

213374U

When was that? The campaign that mine are being replaced under is less than 2 months old.

sktn77a

iTrader: (2)

That was in early 2017. Resulted in my getting rid of the car. They may or may not have replaced the panels if I'd waiter a couple of years for their latest effort but based on my other experiences with Lexus, I wasn't going to wait.

Yes, I still own an LS but it's my last.

mckellyb

In the past 6-8 weeks, I received a letter stating all of the interior panels on my 2008 were to be replaced. All I did was contact Lexus corporate, and I think the contact info was on the forum, somewhere. I know the letter arrived on Friday, November 9th.

Naturally, that car was totaled the next morning, 5:54 AM.

Just because it's a '10 or later, don't write it off as being ignored in this 'fix', they may merely have just not gotten around to it.

Think about the number of replacement panels they had to have made, to replace even a tenth of what was sold between '07 and '09. Sure, it wasn't inexpensive for Toyota to do this, but it's worth the goodwill earned with owners, probably ten times over.

Plus, they don't want 20 year old cars out there with interiors aging like that of a 20 year old Infiniti.

213374U

One of the primary requirements for the original LS was that, "a car with 50K miles should look no different than a brand new one", this issue has just been a huge departure from that philosophy. And given that these cars are on the road for a lllooonnnngggg time, many folks getting their first Lexus experience in a 2+ owner car, it's in the best interest of the brand to make good on these repairs.

It's a breath of fresh air to see a company stand behind a product they released over a decade ago, especially so when you can't get a phone company to support updates for a device beyond a year or two. With this they've made me a true fan of the company, not just the product they produce.

ziomal

Have a 2008 LS, got the opposite problem. Once put my hand on the driver's side leather-covered panel that sandwiches the gear shifter/center console, the whole thing snapped right out. Snapped it back in after a couple minutes but have to be gentle to the interior, interior is not exactly made for heavy-duty use.