fwood

Recently purchased a 2007 LS460. Has sticky drivers side sticky panel at armrest and at the glass trim. Contacted Lexus and they said that has already replace the recall items. Went the Lexus dealership to buy a replacement door panel and the parts salesman to me to take it to the maintenance department first to see if Lexus would replace it. The maintenance department looked at records on the car and said that Lexus would repair the damage. They told me when to come back, gave me a loaner car for the day which I did. When I brought the vehicle back they said that Lexus has already performed the replacement at Henessey in Atlanta. They said the dash, glovebox, and console were replaced with no mention of the door items. The maintenance rep said I should contact Lexus and complain which the parts salesman echoed also. Interestingly, I noticed that the part number for the door panels have changed. Which makes me think that Lexus is aware of the issue and have changed either vendors or something. This the parts salesman echoed also. Has anyone else experienced this issue, and if so what did you do to resolve it?

fwood

Before this issue I was a diehard Lexus owner. My 2005 LS430 UL I feel is still a great vehicle but going forward, I don't know. I am building a house now and after that I was planning on buying a later model. Are the later model anymore reliable. The transmission on the '07 LS was not that great. I had to rebuild it also.

fwood

Does anyone know where I can purchase a replacement drivers side door panel for 2007 LS460? Lexus price normally $2181.17. Best price I can find is at Lexus of West Kendall for $1157.17. "HELP!"

johnnyg66

I don't think you will find one cheaper. Unless you get a used one. Might be better to have an upholstery shop rebuild it.

bevlee

I am so confused about the coverage for this issue. I have a 2007 LS460 (apparently this is one of the worst years for these sticky, peeling arm rests, console, dash, etc) but never received information about any kind of warranty. Until I looked at this site 3 years ago. I've been fighting ever since. Lexus ended up replace the console and the front glove compartment area, but the very WORST problem is on the arm rests. I don't believe I will ever get Lexus to do any more, but has anyone had any success with repairs? I want to sell my car, but want to have this issue fixed. Thanks!

user 710812323

I'm withholding my judgement so far. On one side, no other company would have a program to replace the interior of a 13 year old car. On the other, nothing has actually been replaced yet. So far, my doors have been put on order. I went in again recently to have them add the rest of the parts listed on ZLZ.

When I originally went in for this in February (in Wisconsin) the not-door panels looked a bit rough, but they were not sticky or cracking. I actually left my car out in the sun and heat about 2 weeks ago and found that the rest of the tan panels were very sticky and left my hands feeling greasy after touching them. Due to all the things going on, I hadn't actually let my car sit in the hot sun before then. I'd be sorely disappointed if the rest of the panels weren't added. It's not like my car isn't affected with the garbage material Lexus originally used. It just didn't manifest until recently.

Mitleider

My dash, door panels, and glove compartment were all replaced without debate or delay, within 1 month from initial dealer visit. Gorgeous perfect job! The experience was nothing short of amazing. My belief is that maybe the experience varies dealer-by-dealer, some may be better acquainted with the exception process than others.

emthered

Hey bevlee - There have been so many different stories and outcomes with the ZLZ recall and it varies wildly whether the work gets done in a timely manner. In my case it took 1 year 3 months to get it done. If you've not done so, consider registering your car's VIN# at drivers.lexus.com. It was only about a month after I did this that I got the official ZLZ recall letter from Lexus (I have a 2007). Getting the official letter helps. I've read some dealers wont even consider your car without the letter. Best of luck!

bevlee

Thank you so much for your response. I went to the site and discovered I had already registered, but had to reactivate. So now I wonder why I was never contacted. How long ago were you able to get the repairs done to the interior of your 2007 Lexus? I never received an official letter....

emthered

I received the ZLZ recall letter in December 2018, went to dealer for evaluation in January 2019. I then checked in with the dealer every 3 to 4 moths to check the status of the parts. By February 2020 nothing had been done so I called Lexus corporate to ask about the delay. In April 2020 my ABS actuator went out and had to bring the car to dealer for repair. Apparently the parts had arrived by that time as well and the ZLZ recall was finally done. I can understand why Lexus isn't motivated to do such an expensive recall on such an old vehicle but I think this could have been handled better. I am grateful that they finally got it done.

Julez

I too have been waiting since Dec 18. So far the dash and passenger door panel have been replaced. I was notified last month that the process has changed. When they ran my VIN, they said no more door panels were eligible, only the IP,glove box,and center console. At this point, I'd forgo all those(they get sticky in heat but aren't discolored) just to get my driver door panel replaced as that thing is down to the foam and is like fly paper in the summer.

Protholl

Ok I'm going to throw this out there. My 2008 LS460 is about 2/3 healed of the dash rot. I'm confident they will get most of it done. Now after saying that... I handed over the keys to my car to my mom when her car was rear-ended and was in insurance limbo. I drove my truck while she drove my car. She fell in love with the car and joked she'd never give me the keys back. She had my car for 2 months but now I have it back =)

So here is the hail-mary question: If I was to find a reliable 2008-2012 LS460 for sale and it had the sticky dash do I have a chance in hell of having it's interior replaced under the ZLZ? I'm pondering a Mother's day 2021 gift if I can get the work done.

Be safe.

WoodyTx

Hi fwood,
check-out a site called car part-com or car parts-com -
that is where the salvage parts from cars are organized by just one sight- might get lucky and find the right color to match the rest of the car! Good Luck!

Bud479ls

Wat if u bought it 2nd hand can u still get this extended warranty thing??

Santa01

True, I went to Lexus Of Chattanooga. My interior should be here in a couple of weeks. No problems at all. 2008 LS460