Bay Ridge Lexus / Parts Dept
#1
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Just want some of your opinions to the people who went to the Bay Ridge Parts Dept.
IMO, they SUCK. Everytime I go in there, I always come out angry or annoyed. Also, I found out from some people that they jack up the price WAAAYYY too much. Does lexus have a policy of how much they can inflate the price from MSRP? The couple of times that I have been to Lexus Of Manhatten, it was like night and day from Bay Ridge. They actually treated me like a human being and was patient with me when I had a few questions to ask. I remember one time I asked a parts guy how much is an extra battery for my key, and he said "Well, that is expensive, it'll be around $45" Though, I found out later, the MSRP was like $10. So he inflated the price more than 3x the amount. I know Lexus inflates the price to a certain degree but I don't think these guys are following proper procedure.
Honestly, I am not trying to bad-mouth anybody, especially people from Lexus, BUT the service I get from Bay Ridge Lexus is disgraceful. I sometimes wonder does anybody up the corporate ladder keep a watchful eye on how these people treat customers?
IMO, they SUCK. Everytime I go in there, I always come out angry or annoyed. Also, I found out from some people that they jack up the price WAAAYYY too much. Does lexus have a policy of how much they can inflate the price from MSRP? The couple of times that I have been to Lexus Of Manhatten, it was like night and day from Bay Ridge. They actually treated me like a human being and was patient with me when I had a few questions to ask. I remember one time I asked a parts guy how much is an extra battery for my key, and he said "Well, that is expensive, it'll be around $45" Though, I found out later, the MSRP was like $10. So he inflated the price more than 3x the amount. I know Lexus inflates the price to a certain degree but I don't think these guys are following proper procedure.
Honestly, I am not trying to bad-mouth anybody, especially people from Lexus, BUT the service I get from Bay Ridge Lexus is disgraceful. I sometimes wonder does anybody up the corporate ladder keep a watchful eye on how these people treat customers?
Last edited by D-MAN63; 08-06-03 at 11:42 AM.
#2
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Complete morons!! I posted before about them and there screw ups!! There totaly out of control the way they handle things. If you have a problem with your car live with it because if you take it there they will mess it up even more trying to firgure it .
#3
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Call Lexus Corp. Customer Satisfaction hotline to report this kind of mistreatment to customers. I'm sorry to hear that you were treated less than human being man, this is unacceptable
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I bought center caps for stock rims from them. First day that I came they only had 2 , so they told me to come back, when I came back for the second pair they charged me a different price. I heard better things about Lexus of Manhattan than them.
#6
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Funny thing is that they are both owned by the same people. Does Lexus of Manhattan still give Club Lexus members 15% off? I got my front plate bracket from them with that discount.
Ed
Ed
#7
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Most of the dealerships in Bay Ridge are owned by the same company. I agree that their service is very bad, and not just in the Lexus one but in all of them. This is why i never take my car in for service. I had a few bad experiences, 1 for example, is having to take my car in 4 times to fix the brake light on the spoiler they installed. Thank god that i have a lexus and it doesnt have problems.
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#8
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Originally posted by SC300Es
Funny thing is that they are both owned by the same people. Does Lexus of Manhattan still give Club Lexus members 15% off? I got my front plate bracket from them with that discount.
Ed
Funny thing is that they are both owned by the same people. Does Lexus of Manhattan still give Club Lexus members 15% off? I got my front plate bracket from them with that discount.
Ed
And yes we still get the 15% off.
#9
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Just called Bay Ridge for 60K service. The guy told me they do the timing belt at 60K and it would cost $1,500.00. I thought and read here that is for 90K service.
Who do you believe?
Ed
Who do you believe?
Ed
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Originally posted by SC300Es
Just called Bay Ridge for 60K service. The guy told me they do the timing belt at 60K and it would cost $1,500.00. I thought and read here that is for 90K service.
Who do you believe?
Ed
Just called Bay Ridge for 60K service. The guy told me they do the timing belt at 60K and it would cost $1,500.00. I thought and read here that is for 90K service.
Who do you believe?
Ed
Its seems like he wants to go on vacation with your money.
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