Best Dealership in NoVa
02-26-09, 04:02 PM
#31
this might be long.....
I bought mine from Lexus from Silver Spring. I just happened to work with one of the most unprofessional sales in that dealership. I had minor issues with my new RX350. As I took delivery my new RX350 already has swirl all over the car <- due to unprofessional prep from the service. I understand that Black cars get swirl easy but not expecting them all over the car when I took delivery. I was told that everything would be taken care of when I go in for some installation. I went in today and only the installation part was completed. The blue ink pen mark on my Ivory leather seat is still there. Sales blamed on me and the other finacial specialist didn't make appointment for the leather specialist to come in (but I was told by the sales that he would call). I had "of Townson" badge under my Lexus badge, I had them removed that "of Townson" badge. My RX350 came out with some more swirl and 4 little spot without paint, not just the surface.. deep downl! They are as small as the ant but i could had done a better job with fishing wire. I brought the sales out and showing him all that swirl and paint peeled off. He went into shop and brought a can of some kind of oil with "PAPER TOWEL" <- yeah, the one you have right in the kitchen. That might had took all the glue from the badge out but it put even more swirl on it... Sales told me "it's a black car, it's going to get swirl sooner or later anyway......" I complainted to another sales and have them make another appointment next week to really take care of everything. As I sit in my car, I see black grease on temperture control, and door handle.... I realized that that dude with Ipod in his ear while he was working on my car didn't wear no glove or forgot to take it off....
P.S. they couldn't give me any loaner today because they are out of them. We made this appointment 2 days ago and they already out of loaner for today!! I swear that we never had this no loaner issue with Lexus of Rockville.
Compare my 2 buying/service experience with 2 Lexus dealers, Rockville beat the crap out of Silver Spring.
I donno guys... am i just being *****ing or ask for too much? I mean we buying $40k cars. Of course I would expect more from them. When I bought my black accord, black GTO, none of them had swirl on them at all!!
I bought mine from Lexus from Silver Spring. I just happened to work with one of the most unprofessional sales in that dealership. I had minor issues with my new RX350. As I took delivery my new RX350 already has swirl all over the car <- due to unprofessional prep from the service. I understand that Black cars get swirl easy but not expecting them all over the car when I took delivery. I was told that everything would be taken care of when I go in for some installation. I went in today and only the installation part was completed. The blue ink pen mark on my Ivory leather seat is still there. Sales blamed on me and the other finacial specialist didn't make appointment for the leather specialist to come in (but I was told by the sales that he would call). I had "of Townson" badge under my Lexus badge, I had them removed that "of Townson" badge. My RX350 came out with some more swirl and 4 little spot without paint, not just the surface.. deep downl! They are as small as the ant but i could had done a better job with fishing wire. I brought the sales out and showing him all that swirl and paint peeled off. He went into shop and brought a can of some kind of oil with "PAPER TOWEL" <- yeah, the one you have right in the kitchen. That might had took all the glue from the badge out but it put even more swirl on it... Sales told me "it's a black car, it's going to get swirl sooner or later anyway......" I complainted to another sales and have them make another appointment next week to really take care of everything. As I sit in my car, I see black grease on temperture control, and door handle.... I realized that that dude with Ipod in his ear while he was working on my car didn't wear no glove or forgot to take it off....
P.S. they couldn't give me any loaner today because they are out of them. We made this appointment 2 days ago and they already out of loaner for today!! I swear that we never had this no loaner issue with Lexus of Rockville.
Compare my 2 buying/service experience with 2 Lexus dealers, Rockville beat the crap out of Silver Spring.
I donno guys... am i just being *****ing or ask for too much? I mean we buying $40k cars. Of course I would expect more from them. When I bought my black accord, black GTO, none of them had swirl on them at all!!
I'd be pissed. You are definitely not asking for too much - I would expect higher from a Lexus dealer.
02-26-09, 04:11 PM
#32
Pohanka is a nice dealership. I bought my SC430 there and have been, for the most part, happy with the service.
However, in my experience, they don't deal well with modded cars.
I'm having an issue with the immobilizer on my car. But, since I have a remote-start kit installed, they literally won't touch it.
I KNOW it's not the remote start causing the problem. And the problem should be covered under my CPO warranty but, they refuse to even look at it.
However, in my experience, they don't deal well with modded cars.
I'm having an issue with the immobilizer on my car. But, since I have a remote-start kit installed, they literally won't touch it.
I KNOW it's not the remote start causing the problem. And the problem should be covered under my CPO warranty but, they refuse to even look at it.
02-27-09, 12:37 PM
#35
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Join Date: Dec 2007
Location: VA
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the only problem with pohanka is you pay a premium for buying from them, being they are the only dealer in Fairfax county. when i told them the price range i wanted my is350 in, they said im looking at the wrong car cuz u cant get that. i actually had 2 seperate salesmen, at 2 seperate times, tell me that. all of the other dealers in the VA/MD area however did come to meet my price.
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