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Lexus of Stevens Creek body shop issues

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Old 12-15-07, 11:36 PM
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kidalex
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Default Lexus of Stevens Creek body shop issues

Let me just say - I love the service of Lexus of Stevens Creek. I've been a customer for over 7 years. But a major problem I have is with where they send the cars for body repair. Which is AutoWest Collision in San Jose. Besides the fact I have had everything in my trunk stolen when they were fixing my car -I've heard many other bad things about them ( including on this forum ).

Two weeks ago I had a scratch on my car and they did an estimate on it. They quoted $2,200. All other estimates that I got were in a range from $600 to $700. I fixed it for $650.

I have complained about them to the dealership and told them that they're going to screw up their reputation. I encourage everyone to do the same.
Old 12-16-07, 12:24 AM
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josephdoc
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NONO!
Try not to go to any dealer unless looking for a new car or pick up DIY parts only. There are better options out there.
Dealer... NONO!
Old 12-16-07, 11:34 AM
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Coconut
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Are you sure Stevens Creek uses AutoWest Collision and not Car West Auto Body (Santa Clara)? I'm getting my car fixed at Car West Auto Body and want to make sure.
Old 12-16-07, 01:49 PM
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2007es350
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Where did you go to get your car fixed for $650?

What exactly did AutoWest steal out of your trunk?
Old 12-16-07, 02:01 PM
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kidalex
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Originally Posted by 2007es350
Where did you go to get your car fixed for $650?
SimpleCarz in Mountain View. Tron's Auto Body shop in San Jose quoted me $700. SimpleCarz also hooked me up with a heavy discount on a rental car.

Originally Posted by 2007es350
What exactly did AutoWest steal out of your trunk?
$300 of different stuff. They did admit and re-imberce it to me but this is not what I expect when I turn the car in to the Lexus dealership.
Old 12-16-07, 02:02 PM
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kidalex
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Originally Posted by Coconut
Are you sure Stevens Creek uses AutoWest Collision and not Car West Auto Body (Santa Clara)? I'm getting my car fixed at Car West Auto Body and want to make sure.
Pretty sure it's Auto West.
Old 12-16-07, 02:08 PM
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2007es350
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So how was the paint work from Simplecarz? I've heard really good things about Creative Kustomz in San Jose, CA. I also recently used Superior Auto Body in San Carlos with OK results on repainting a bumper.
Old 12-16-07, 02:09 PM
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kidalex
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Originally Posted by 2007es350
So how was the paint work from Simplecarz? I've heard really good things about Creative Kustomz in San Jose, CA. I also recently used Superior Auto Body in San Carlos with OK results on repainting a bumper.
I'm pretty happy with it. Plus, getting me a good but cheap rental ( Honda Accord at $30/day ) definately helped. PM me if you want the contact info for the guy I delt with.
Old 12-18-07, 08:30 AM
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BCGS430
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Originally Posted by Coconut
Are you sure Stevens Creek uses AutoWest Collision and not Car West Auto Body (Santa Clara)? I'm getting my car fixed at Car West Auto Body and want to make sure.
AutoWest Collision is NOT Car West Auto Body. Two completely different companies.
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