NX - 1st Gen (2015-2021)

Sunroof stuck

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Old 07-25-20, 05:21 PM
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Danny200t
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Default Sunroof stuck

So my sunroof is stuck, right now it’s tilted right before it closes. All i hear now is a click sound from the motor but no movement. This happened before and i tried holding the button for about 10 seconds it worked, but now nothing happens. Does anyone know what the issue is? any help would be appreciated before taking it to the dealer. Thanks
Old 07-26-20, 10:24 AM
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n0v8or
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Have you tried soliciting a helper to give it a gentle push while you press the button?

Copied from NX repair manual:
Sliding roof system data and Diagnostic Trouble Codes (DTCs) can be read through the vehicle Data Link Connector 3 (DLC3 - OBD port).
When the system seems to be malfunctioning, use Techstream to check for malfunctions and perform repairs.

(1) CHECK FOR DTC
Sliding Roof System Diagnostic Trouble Codes:
DTC No. Detection fault
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
B2341 Sensor (Motor) Failure
B2342 Switch Failure
B2343 Position Initialization Incomplete
B2344 Position Failure

(2) INSPECT BATTERY VOLTAGE
Measure the battery voltage.
Standard voltage: 11 to 14 V
If the voltage is below 11 V, recharge or replace the battery.


Old 07-26-20, 06:20 PM
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Danny200t
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Originally Posted by n0v8or
Have you tried soliciting a helper to give it a gentle push while you press the button?

Copied from NX repair manual:
Sliding roof system data and Diagnostic Trouble Codes (DTCs) can be read through the vehicle Data Link Connector 3 (DLC3 - OBD port).
When the system seems to be malfunctioning, use Techstream to check for malfunctions and perform repairs.

(1) CHECK FOR DTC
Sliding Roof System Diagnostic Trouble Codes:
DTC No. Detection fault
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
B2341 Sensor (Motor) Failure
B2342 Switch Failure
B2343 Position Initialization Incomplete
B2344 Position Failure

(2) INSPECT BATTERY VOLTAGE
Measure the battery voltage.
Standard voltage: 11 to 14 V
If the voltage is below 11 V, recharge or replace the battery.
yes, i tried pushing it while pressing the button. it’s completely stuck. pushing the open or close doesn’t do anything except a click noise. i tried spraying some wd-40 but nothing seems to work.
Old 07-27-20, 08:08 AM
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brook41
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How’s your battery?
Old 07-27-20, 08:26 AM
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Danny200t
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Originally Posted by brook41
How’s your battery?
Its the original battery from 2015. but it seems to be fine, i’ve tried charging it while operating the sunroof but it still doesn’t work.
Old 07-27-20, 08:27 AM
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n0v8or
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The noises you described sound like a damaged gear. Perhaps one or both of these PDF documents will be helpful:

https://www.dropbox.com/s/rka7b9fs0n...s%203.pdf?dl=1
https://www.dropbox.com/s/sk7axb6lsi...31J0U.pdf?dl=1
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