2015 NX turbo. The Achille’s heel of Lexus reliability?
06-01-21, 10:05 AM
#61
Lexus Test Driver
The G Man Either you are doing some thing wrong or you have rabbit foot from the dark side in your pocket.
You are right about my Rabbit foot. I owned a V8 Lexus ISF and I loved that car. But I'm not sure how my driving affected my Air Conditioning. Around 45K miles the A/C started blowing only warm in the front.
After 4 trips to the Dealership. Lexus finally called in a someone from HQ. They pulled the dash on the car and ended up replacing every A/C system component. If I had not had the extended warranty. I would have been charged for at least one of the visits. And would have had to complain to corporate or get a lawyer. To cover the other 3 service visits.
Instead, I dropped the keys on the advisors desk. Said let me know when its fixed and drove away in a loaner. Its that's piece of mind I pay the 1.10 a day for.
I buy Lexus because of experience with other car company's. That doesn't make Lexus perfect.
If you never had problems with your car. That's fantastic. But when I buy a 2022 Plug In NX450H next year. I will drive it for 4 years. If its worth keeping another 3. I will pay the 1.10 so I can sleep better. And keep my blood pressure lower.
You are right about my Rabbit foot. I owned a V8 Lexus ISF and I loved that car. But I'm not sure how my driving affected my Air Conditioning. Around 45K miles the A/C started blowing only warm in the front.
After 4 trips to the Dealership. Lexus finally called in a someone from HQ. They pulled the dash on the car and ended up replacing every A/C system component. If I had not had the extended warranty. I would have been charged for at least one of the visits. And would have had to complain to corporate or get a lawyer. To cover the other 3 service visits.
Instead, I dropped the keys on the advisors desk. Said let me know when its fixed and drove away in a loaner. Its that's piece of mind I pay the 1.10 a day for.
I buy Lexus because of experience with other car company's. That doesn't make Lexus perfect.
If you never had problems with your car. That's fantastic. But when I buy a 2022 Plug In NX450H next year. I will drive it for 4 years. If its worth keeping another 3. I will pay the 1.10 so I can sleep better. And keep my blood pressure lower.
06-01-21, 10:16 PM
#63
On the 4th visit back to the dealership. They kept the car for almost two weeks while a Technician sent in from Toyota took the dash off the car. They couldn't find any problems. And ended up replacing every component in the air control system. Which fixed the problem.
This happened at about 45K miles. If I had not had the Platinum warranty. I would have certainly paid for the first visit. Then it would be up the dealership how much to charge for the next 3 visits. Which may have went well. Or I may have to go to Lexus corporate or possibly get a lawyer.
Instead, On every visit I just dropped the keys on the service advisor desk. And drove away in a loaner. This is the worst example I have of all the Lexus vehicles I have owed. But like I have said numerous times. I don't have the luck of some on people on this board. Where they drive a new Lexus 200K miles. And only have to do oil changes.
Every Lexus vehicle I have owed has had significant repairs past the original warranty period. My current vehicle just had its engine and transmission removed to repair oil and water leaks. An issue that would have been covered by the Powertrain warranty. If it had happened in a few months from now. It would not have.
I get the warranty for the peace of mind. If you sleep better with the cash in the bank instead. That's great.
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GlenK (06-03-21)
06-09-21, 08:48 AM
#65
I just passed 103,000 miles without any problems, only been to the dealer once for recall and a trim rattle. All maintenance done by me , plugs, filters and new brakes all around. I plan on doing a coolant change when things cool off around here . Thanks to all who shared their experiences and help . This has been the most reliable car that I have owned.
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GlenK (06-10-21)
06-09-21, 03:42 PM
#66
I just passed 103,000 miles without any problems, only been to the dealer once for recall and a trim rattle. All maintenance done by me , plugs, filters and new brakes all around. I plan on doing a coolant change when things cool off around here . Thanks to all who shared their experiences and help . This has been the most reliable car that I have owned.
For me, this is my first turbo car, let alone an I-4 from lexus so thanks for the update.
06-09-21, 04:25 PM
#67
Intermediate
Thread Starter
Just an update.
Car was at the dealer for 1and half weeks after stalling problems.
Lexus corporate initially refused fuel pump replacement as recall apparently relates to stalling problems occurring in hot conditions not cold.
After furter extensive review by a master tech, no apparent cause for the stalling was found in my car.
Lexus finally agreed to replacement of the fuel pump under recall as a precaution.
I am fortunate that I have a great dealer that goes into bat for me with corporate. Have over 10 years with the service department and 20 years with the Toyota/Lexus dealer. Multiple Lexus/Toyota vehicles.
They always provide a replacement car even though the NX is well beyond the 4 year ‘encore privileges’ benefit period.
By the way, the UX 250h I was provided was a fantastic vehicle. It’s greatly under-rated.
Car was at the dealer for 1and half weeks after stalling problems.
Lexus corporate initially refused fuel pump replacement as recall apparently relates to stalling problems occurring in hot conditions not cold.
After furter extensive review by a master tech, no apparent cause for the stalling was found in my car.
Lexus finally agreed to replacement of the fuel pump under recall as a precaution.
I am fortunate that I have a great dealer that goes into bat for me with corporate. Have over 10 years with the service department and 20 years with the Toyota/Lexus dealer. Multiple Lexus/Toyota vehicles.
They always provide a replacement car even though the NX is well beyond the 4 year ‘encore privileges’ benefit period.
By the way, the UX 250h I was provided was a fantastic vehicle. It’s greatly under-rated.
Last edited by miop4000; 06-09-21 at 04:28 PM.
06-09-21, 06:17 PM
#68
I am currently on Lexus # 4. Soon to be # 5
2001 RX300
2007 RX330
2012 ISF
2016 RX350
Except for the 2001 RX every Lexus I've owned has at least one repair that cost more than the Platinum / CPO warranty cost. With all of the vehicles having numerous repairs made after the original warranty expired.
Dual Mode Air Conditioning failure
Air Bag Warning
Touch Screen Failure
Engine oil leaks
Water leaks
Side Mirror Motor Failure
Windshield Washer pump
Rear Door lift motor
Door lock Actuator
XM Radio module failure
Headlight Spray washer failure
Sunroof leak
Rear Seat Blu-Ray player failure
On top of all the interior noise complaints. And smaller problems like the Back Up Bumper Sensors coming loose.
I believe every one of my Lexus has had at least one recall. And numerous Transmission software updates.
Last edited by RXWes; 06-09-21 at 06:45 PM.
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E46CT (09-21-21)
06-09-21, 06:42 PM
#69
I've also been unfortune enough to have had one of Lexus vehicles towed.
About 2 months after I purchased my ISF. The battery went dead while I was at work. No problem, I must have left an interior light on. Called Lexus and got a jump
Next day going to work the battery is dead again. Called the Dealership. They wanted it towed in.
They kept it a couple days. Replaced the battery and the ECU. This was all under the original warranty.
Come to find out over the next few years. ECU failures were quite common on all of the Lexus IS models.
About 2 months after I purchased my ISF. The battery went dead while I was at work. No problem, I must have left an interior light on. Called Lexus and got a jump
Next day going to work the battery is dead again. Called the Dealership. They wanted it towed in.
They kept it a couple days. Replaced the battery and the ECU. This was all under the original warranty.
Come to find out over the next few years. ECU failures were quite common on all of the Lexus IS models.
Last edited by RXWes; 06-09-21 at 06:46 PM.
06-10-21, 05:07 AM
#70
Lexus Test Driver
09-21-21, 04:46 AM
#71
Driver School Candidate
huh just stumbled onto this and realized our is200t also has the odd rocking and turbo instability issue. checking the VIN on the aforementioned service bulletin says car is well before they made the change over. its already been past our warranty period and debating if replacing it would improve engine reliability or not. Thoughts?
09-21-21, 02:09 PM
#72
Intermediate
Thread Starter
huh just stumbled onto this and realized our is200t also has the odd rocking and turbo instability issue. checking the VIN on the aforementioned service bulletin says car is well before they made the change over. its already been past our warranty period and debating if replacing it would improve engine reliability or not. Thoughts?
Make sure you check for the 3 other major problems:
1. Rear main seal leak
2. Recall on fuel pump causing stalling in temperature extremes
3. Battery replacement. It eats batteries due to the turbo strain on the stop start system
By the way, I’m a Lexus fanboy but this motor is not Lexus reliable. Lexus has quietly retired it for the new NX and replaced it with the solid and venerable 2.5 litre N/A. The 2.0 turbo will soon go to heaven in other Lexus products.
09-21-21, 02:20 PM
#73
Driver School Candidate
While I trust Lexus and their reliability, I'm not super excited about the 2.0 GDI Turbo engine. I just bought a 2016 4Runner and will be selling my 2016 NX200t F-Sport. I'll have another Lexus one day but I'll stick to the V6 and V8 models.
09-21-21, 02:28 PM
#74
Some folks may be having issues with their Lexus—or their Toyota, or Honda, or Acura, for that matter. On average, though, the top-tier Japanese brands are far more reliable than VW, Audi, Volvo, BMW, Mercedes, etc. Data from many sources backs that up.
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MysteryT (09-21-21)
09-21-21, 04:56 PM
#75
Every car I have ever owned either new or CPO has had issues. And if I have kept the car long enough, and especially if the car was European, the extended warranty has paid for itself. Ask me about my 2004 Saab 9-5. Or my 2018 Audi Allroad. Nightmare vehicles.
Some folks may be having issues with their Lexus—or their Toyota, or Honda, or Acura, for that matter. On average, though, the top-tier Japanese brands are far more reliable than VW, Audi, Volvo, BMW, Mercedes, etc. Data from many sources backs that up.
Some folks may be having issues with their Lexus—or their Toyota, or Honda, or Acura, for that matter. On average, though, the top-tier Japanese brands are far more reliable than VW, Audi, Volvo, BMW, Mercedes, etc. Data from many sources backs that up.
My Extended warranty just paid for itself again. 1900 dollars to replace the actuators.