Sounds

Or change my screen name. “3kees”

NXWes

Doesn't matter to the customer. As long as they work. The dealership is not going to cancel a sale over a couple hundred dollar key

AM123

If I remember correctly, I haven't received anything in writing, only a verbal mention from the salesperson. However, you will get a notification on the Lexus app when the second one is available for programming.

dotter

After we purchased the car and were ready to drive away, we found out we were NOT getting a second key. Lexus pulled one on us! It has been years since we bought a new car from Lexus and we felt like we were dealing with a new type of dealer. No calls back, missing a few things that we’re supposed to be with the car. They just put us off and said anything to get us out the door. Plus, we really do not like the new NX Hybrid. The dashboard gets to 125+ degrees and heat is hitting you in the face while you drive. The new no door *****, but a magnetic pull which is annoying. The radio sucks and the entertainment radio controls are not good. We have put insulated material to block out the heat pouring in from the sunroof. The seat heater and steering wheel heater come on at mysterious times by themselves. Anyway, I think we are going to trade it in for a different brand….no more Lexus.

Sounds

Sorry to hear. If you look at a Genesis read reviews. Worse service ever. My best experiences are from BMW. and PORSCHE.

Droid13

Why not just close the sunroof cover?

The seat and steering wheel heat will do that when it "auto" mode. Just turn it to manual.

lsft

I think you'll need to read the manual a bit more to understand how the system works and why the steering wheel heater and seats come on. I'm surprised you didn't test drive it enough before buying it. Good luck on the next brand and I'm sure you'll love whatever you pick, but make sure you test drive and spend time before you commit to the next brand/model.

Sounds

Well said... We choose the NX350 at first for the safety features and size. Was comfortable test driving so we became owners. Otherwise we never know what we have until we have it. I have a major reason not to never buy a Lexus again but we did. It's an incredible value. Having a reputable dealer is the difference. And having owners/posters like you makes a difference...Thanks for your constant constructive input.