vandine

Bought new 2024 RX 350 in early April, 3 months later no 2nd Fob. Lexus and dealerships are not communicating on this.
No Service Campaign listed in App under vehicle health.
Not impressed with Lexus' handling of this situation.

QUOTE=oreon333;11669192]I think things are getting better with 2nd keys, and people are getting them sooner and sooner. We started with people waiting for 6 month or more for their 2nd fob, now we are down to 3 month maybe even sooner. I got my car in December, got an email a month later saying that my second fob will be available to pickup in March. So maybe sometimes later this year people will finally be getting 2 key fobs when they picking up their vehicle, and do not have to wait for months and month.[/QUOTE]

oreon333

So I never had any Service Campaigns listed in the app, but when I did my first oil change in June, when setting up the appointment I told them that I want my battery checked, get an oil change, and maybe get my second fob, and then only after that the service campaign popped up for me that there is a second key available, because the dealer requested it I guess idk, anyway got my 2nd fob at 7 month I guess it depends... if you go to your dealer earlier, you may try to request one and may get one, who knows

websurfer

I asked my dealer Service Advisor, he indicated it's around 6 months for the 2nd key fob.

Scorpio49

Took delivery on 6/3/2024. Just go off the phone with Lexus and they stated based on our build date(April) we should get our second fob in October, hopefully

Sounds

New buyers. Tell your sales agent you want 2 fobs or you cannot take delivery. Worked for us 2x’s. Spell it out and have in writing.

grd56

Only one key fob, they are saying 4-6 months for second fob. Cars coming in from Ontario have two fobs, does not make much sense.

lsft

Who said cars from Ontario are getting 2 fobs?

jbrnigan

Our NX was also built in April and delivered to us on June 6th. This morning I was also informed that my second FOB would not be available until October. My dealer attempted to order a FOB, and advised me that there were 196 FOB's backordered system wide FWIW

lsft

Latest update on the 2nd key fob situation.

You Tube

ZedNotzee

I got 1 fob and 1 manual key with the car. Was told the 2nd fob is on order,, Parts Dept is contacting Lexus Canada for info.