New to NX450+ issue
#1
Intermediate
Thread Starter
New to NX450+ issue
Hi everyone.
After 2 yrs wait, I finally got my 2024 NX450+ from Lexus of Richmond Hill. Its Ultra Premium came with 14" display.
I moved from 2016 RX350 FSport 2, I have always driven v6 engines. I am finding NX450+ fun to drive and very nimble compared previous Lexus, enjoying it so far. Also getting use to EV/HV modes.
My issue is the Lexus was not able to connect my iPhone Lexus App so I can't experience Lexus interface with Safety/Remote Apps, all the options are greyed out. At first I thought I could fix it myself using this forum, now I give up. Sent an email to Lexus to help me, hope it's fixable quick.
After 2 yrs wait, I finally got my 2024 NX450+ from Lexus of Richmond Hill. Its Ultra Premium came with 14" display.
I moved from 2016 RX350 FSport 2, I have always driven v6 engines. I am finding NX450+ fun to drive and very nimble compared previous Lexus, enjoying it so far. Also getting use to EV/HV modes.
My issue is the Lexus was not able to connect my iPhone Lexus App so I can't experience Lexus interface with Safety/Remote Apps, all the options are greyed out. At first I thought I could fix it myself using this forum, now I give up. Sent an email to Lexus to help me, hope it's fixable quick.
Last edited by rx300mm; 03-25-24 at 10:54 AM.
#2
It should not be very complicated, maybe they do not know what they are doing at the dealer lol, just create the account with Lexus, create the pin, then should be as easy as logging into your Lexus app account and then follow the prompts on your phone and/or vehicle There are some youtube videos that walk you through how they are setting it up.
The following users liked this post:
rx300mm (03-25-24)
#4
Hi everyone.
After 2 yrs wait, I finally got my 2024 NX450+ from Lexus of Richmond Hill. Its Ultra Premium came with 14" display.
I moved from 2016 RX350 FSport 2, I have always driven v6 engines. I am finding NX450+ fun to drive and very nimble compared previous Lexus, enjoying it so far. Also getting use to EV/HV modes.
My issue is the Lexus was not able to connect my iPhone Lexus App so I can't experience Lexus interface with Safety/Remote Apps, all the options are greyed out. At first I thought I could fix it myself using this forum, now I give up. Sent an email to Lexus to help me, hope it's fixable quick.
After 2 yrs wait, I finally got my 2024 NX450+ from Lexus of Richmond Hill. Its Ultra Premium came with 14" display.
I moved from 2016 RX350 FSport 2, I have always driven v6 engines. I am finding NX450+ fun to drive and very nimble compared previous Lexus, enjoying it so far. Also getting use to EV/HV modes.
My issue is the Lexus was not able to connect my iPhone Lexus App so I can't experience Lexus interface with Safety/Remote Apps, all the options are greyed out. At first I thought I could fix it myself using this forum, now I give up. Sent an email to Lexus to help me, hope it's fixable quick.
#5
Hi everyone.
After 2 yrs wait, I finally got my 2024 NX450+ from Lexus of Richmond Hill. Its Ultra Premium came with 14" display.
I moved from 2016 RX350 FSport 2, I have always driven v6 engines. I am finding NX450+ fun to drive and very nimble compared previous Lexus, enjoying it so far. Also getting use to EV/HV modes.
My issue is the Lexus was not able to connect my iPhone Lexus App so I can't experience Lexus interface with Safety/Remote Apps, all the options are greyed out. At first I thought I could fix it myself using this forum, now I give up. Sent an email to Lexus to help me, hope it's fixable quick.
After 2 yrs wait, I finally got my 2024 NX450+ from Lexus of Richmond Hill. Its Ultra Premium came with 14" display.
I moved from 2016 RX350 FSport 2, I have always driven v6 engines. I am finding NX450+ fun to drive and very nimble compared previous Lexus, enjoying it so far. Also getting use to EV/HV modes.
My issue is the Lexus was not able to connect my iPhone Lexus App so I can't experience Lexus interface with Safety/Remote Apps, all the options are greyed out. At first I thought I could fix it myself using this forum, now I give up. Sent an email to Lexus to help me, hope it's fixable quick.
YMMV,
MidCow3
P.s. - I have owed and drive many sort cars and most of them were nimble and sporty. Lexus is luxurious but it will never be nimble ...well er maybe LFA was.
#6
Intermediate
Thread Starter
The Tech Specialist worked on it for while but figured it was Lexus issue and he would open a ticket with them. I guess I should him some time.
#7
Intermediate
Thread Starter
Glad you got your car but you lost me when you said "nimble" // Again good luck. Connection issues exist especially if you have others on your profile or other Lexus or Toyota vehicles. Sometimes you have to delete and completely start over. In your case, I would go to you Lexus dealer and have them set it up for you the first time.
YMMV,
MidCow3
P.s. - I have owed and drive many sort cars and most of them were nimble and sporty. Lexus is luxurious but it will never be nimble ...well er maybe LFA was.
YMMV,
MidCow3
P.s. - I have owed and drive many sort cars and most of them were nimble and sporty. Lexus is luxurious but it will never be nimble ...well er maybe LFA was.
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#8
#9
Hi everyone.
After 2 yrs wait, I finally got my 2024 NX450+ from Lexus of Richmond Hill. Its Ultra Premium came with 14" display.
I moved from 2016 RX350 FSport 2, I have always driven v6 engines. I am finding NX450+ fun to drive and very nimble compared previous Lexus, enjoying it so far. Also getting use to EV/HV modes.
My issue is the Lexus was not able to connect my iPhone Lexus App so I can't experience Lexus interface with Safety/Remote Apps, all the options are greyed out. At first I thought I could fix it myself using this forum, now I give up. Sent an email to Lexus to help me, hope it's fixable quick.
After 2 yrs wait, I finally got my 2024 NX450+ from Lexus of Richmond Hill. Its Ultra Premium came with 14" display.
I moved from 2016 RX350 FSport 2, I have always driven v6 engines. I am finding NX450+ fun to drive and very nimble compared previous Lexus, enjoying it so far. Also getting use to EV/HV modes.
My issue is the Lexus was not able to connect my iPhone Lexus App so I can't experience Lexus interface with Safety/Remote Apps, all the options are greyed out. At first I thought I could fix it myself using this forum, now I give up. Sent an email to Lexus to help me, hope it's fixable quick.
Dealer couldn't get the app running. Everything greyed out at the Accept or Decline screens for the service connect trials. Dealer submitted a service call to Lexus. Have been on the phone with Lexus many times last week, but could get anywhere. Dropped off the car at the dealer this morning, and they want to keep the car 2 to 3 days to try to fix this problem. I don't know why they would need 2 or 3 days to fix this.
Are you using Iphone ? I had problem with Greyed out screen on the iphone. I also tried on an android phone, I was able to get passed the greyed out screen, but got the message that we've waived the agreement and can not use the app.
#10
Intermediate
Thread Starter
Did you have the issue with Lexus App resolve ? I have same problem on my 2024 NX450H+. Took delivery March 15.
Dealer couldn't get the app running. Everything greyed out at the Accept or Decline screens for the service connect trials. Dealer submitted a service call to Lexus. Have been on the phone with Lexus many times last week, but could get anywhere. Dropped off the car at the dealer this morning, and they want to keep the car 2 to 3 days to try to fix this problem. I don't know why they would need 2 or 3 days to fix this.
Are you using Iphone ? I had problem with Greyed out screen on the iphone. I also tried on an android phone, I was able to get passed the greyed out screen, but got the message that we've waived the agreement and can not use the app.
Dealer couldn't get the app running. Everything greyed out at the Accept or Decline screens for the service connect trials. Dealer submitted a service call to Lexus. Have been on the phone with Lexus many times last week, but could get anywhere. Dropped off the car at the dealer this morning, and they want to keep the car 2 to 3 days to try to fix this problem. I don't know why they would need 2 or 3 days to fix this.
Are you using Iphone ? I had problem with Greyed out screen on the iphone. I also tried on an android phone, I was able to get passed the greyed out screen, but got the message that we've waived the agreement and can not use the app.
I also reset my infosystem and started again. For now my dealer has opened a ticket with Lexus and waiting for the response. Could be the software version?
Will update here if I get any info.
Thanks
#11
Jack ne nimble, Jack be quick am NX can't jump over a candlestick!
The following users liked this post:
rx300mm (03-27-24)
#12
Yes, same issue with iPhone 14 (see the below picture), don't think its phone connect issue.. I took delivery Mar 19th, in Toronto.
I also reset my infosystem and started again. For now my dealer has opened a ticket with Lexus and waiting for the response. Could be the software version?
Will update here if I get any info.
Thanks
I also reset my infosystem and started again. For now my dealer has opened a ticket with Lexus and waiting for the response. Could be the software version?
Will update here if I get any info.
Thanks
#14
Intermediate
Thread Starter
Hope you have better luck with Lexus support. I am in Edmonton. My dealer also opened a ticket last week. We got a courtesy call saying they will get back to us within 5 business day. 5 days later, i got a voice mail saying everything should be working now and I should try the app again. Tried and had same problem. Voice mail also said to call 1 800 255-3987 if we need help. Calling their 1800 number was a joke. got bounce around from XM Radio rep to a Subaru Rep. Manage to talk to 3 different people, but all didn't know why this is happening.
#15
Hi @patrickt888 My Lexus App is working now, at least I can power on/off the SUV. Will test more later. Please try your App!