2022 NX 2nd generation 1st year problems
01-20-22, 07:41 AM
#61
Driver School Candidate
I got the 350H Luxury day before yesterday and Lexus was unable to link the car to my app. So I can't access any of my trials and subscriptions. Can't use navigation, or Hey Lexus or and of the digital and remote features and they have no idea how long it's going to take to fix this. I feel robbed. What's the point of paying for a fully loaded car and you can't use half the features they bragged about when trying to sell it to me.
01-20-22, 07:47 AM
#62
I got the 350H Luxury day before yesterday and Lexus was unable to link the car to my app. So I can't access any of my trials and subscriptions. Can't use navigation, or Hey Lexus or and of the digital and remote features and they have no idea how long it's going to take to fix this. I feel robbed. What's the point of paying for a fully loaded car and you can't use half the features they bragged about when trying to sell it to me.
01-20-22, 07:57 AM
#63
I got the 350H Luxury day before yesterday and Lexus was unable to link the car to my app. So I can't access any of my trials and subscriptions. Can't use navigation, or Hey Lexus or and of the digital and remote features and they have no idea how long it's going to take to fix this. I feel robbed. What's the point of paying for a fully loaded car and you can't use half the features they bragged about when trying to sell it to me.
01-20-22, 08:06 AM
#64
I got the 350H Luxury day before yesterday and Lexus was unable to link the car to my app. So I can't access any of my trials and subscriptions. Can't use navigation, or Hey Lexus or and of the digital and remote features and they have no idea how long it's going to take to fix this. I feel robbed. What's the point of paying for a fully loaded car and you can't use half the features they bragged about when trying to sell it to me.
01-20-22, 08:09 AM
#65
Driver School Candidate
Iphone. It's not my phone. I was on the phone with Lexus for two hours yesterday and they said it's an ongoing issue they are aware of and basically they don't know how long it will take to take to fix. The app won't let me add the car so I can't access any of my subscriptions, trials or digital services. All I can do right now is car play. No Hey Lexus, No remote access or digital key, no navigation, no xm like nothing and there is nothing anyone can do until they fix it.
01-20-22, 08:18 AM
#67
Driver School Candidate
Did the same thing and the dealership and by the time I got home it had kicked me out and wanted me to start the entire process over again. The problem is that it won't do it. Called Lexus and they couldn't figure it out either. They then got me on the phone with advance support and he basically said this is an known ongoing issue. They have to give me a special tech ticket and they honestly don't know how long it will take for it to be resolved. That's why I will never buy the first of anything again. You end up being the guinea pig for all the kinks and bugs and glitches. Love the car but need them to get this together.
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Robb79 (01-24-22)
01-20-22, 08:48 AM
#68
All understandable annoyances. But again, let's try to keep some perspective: hundreds of thousands of people are DEAD. And more will die. So while first year models will have problems, and the car is expensive, and it shouldn't be happening, here's some advice: don't worry about it. Your car will be fixed eventually. Use your phone in the meantime. Don't let it ruin your day. Have we learned nothing about life from the pandemic? Don't sweat the small stuff - and it's all small stuff. Squeaks, rattles, this doesn't work, that doesn't open - annoying, but so what who cares. Trust me, you could have much bigger problems befalling you.
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01-20-22, 09:14 AM
#69
Aliasmusik……you have every right to be disappointed and frustrated, despite the pandemic! I would react the same way. Thank you for posting…and sharing with us. Lexus should give you a very decent loaner or unwind you, if you prefer. Yes, it’s the 1st year of production…but you did not sign up to be “the Beta tester.” We are loyal to the brand because of the unsaid expectation: “Everything is going to work.” You certainly have a right to expect more than the “duh” answer.
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01-20-22, 09:28 AM
#70
Tech Info Resource
iTrader: (2)
Please let's keep it civil. Aliasmusik has an issue and it's fair to say no one buying a new car expects something like this to happen. If anyone has constructive input about what to do, please speak up. Let's not bring the rest of the world's problems here.
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01-20-22, 07:11 PM
#71
01-20-22, 07:26 PM
#72
This is a first year car, Plus an all new infotainment system. With multiple points that can cause problems.
I remember when I got my first Enform equipped car. Took almost 6 weeks to get it to work. Lexus was unable to find the problem. So the just deleted my user and vehicle from the system. And started from scratch.
Like every new piece of equipment. Users will find issues the manufacturers never saw or dreamed of. The Toyota RAV4 has had issues since 2019 that are still not corrected.
Toyota recently turned off the phone app for a few weeks to get the fix done.
I remember when I got my first Enform equipped car. Took almost 6 weeks to get it to work. Lexus was unable to find the problem. So the just deleted my user and vehicle from the system. And started from scratch.
Like every new piece of equipment. Users will find issues the manufacturers never saw or dreamed of. The Toyota RAV4 has had issues since 2019 that are still not corrected.
Toyota recently turned off the phone app for a few weeks to get the fix done.
01-20-22, 07:50 PM
#73
I got the 350H Luxury day before yesterday and Lexus was unable to link the car to my app. So I can't access any of my trials and subscriptions. Can't use navigation, or Hey Lexus or and of the digital and remote features and they have no idea how long it's going to take to fix this. I feel robbed. What's the point of paying for a fully loaded car and you can't use half the features they bragged about when trying to sell it to me.
01-23-22, 07:29 PM
#74
Intermediate
This is pushing me toward the 350h (Luxury) instead of the 450h+ (Premium), I have done some calculations.. based on spec for Canada...
The 450h+ will save me about $5,000 over 10 years because of gas, + more horse power... but it $4,300 more expensive with less included (e.g. no panoramic moonroof, Intuitive Parking Assist with Auto Braking, fewer safety options, etc)
The 450h+ will save me about $5,000 over 10 years because of gas, + more horse power... but it $4,300 more expensive with less included (e.g. no panoramic moonroof, Intuitive Parking Assist with Auto Braking, fewer safety options, etc)
My one gripe though was how in the US, you can get Grecian Water with the Rioja interior but here in Canada, you can only get black or Palomino if you go Grecian Water...
Went with the 350h.
Last edited by LStoneX; 01-24-22 at 07:09 AM.
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Lexus22563 (01-24-22)
01-24-22, 04:45 AM
#75
I had to lock and unlock the system in the car to the get the app to work. It is under the REMOTE CONTROL menu of the car. Also I noticed when driving long distances the app took 30 minutes before it would connect to the car.
There are a lot of 1st year issues - just part of the current world, everything is harder then it used to be - we need to adjust our expectations or deal with the additional frustration.
There are a lot of 1st year issues - just part of the current world, everything is harder then it used to be - we need to adjust our expectations or deal with the additional frustration.
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hintonwood (01-24-22)