One key fob :-( (Merged single key fob issue threads)
#196
Hi all, just like to share some updates on the 2nd key fob.
My 350h was delivered with 1 key fob on Nov 6, 2022. The vehicle was built in Oct 2022. Last Friday (15th) I noticed 2 service campaigns on the Lexus app, One is L76 for the LSS+ update, and the other is L78 for the 2nd key fob. And yesterday, I got 2 mails from Lexus for these 2 campaigns. Before this, I have never received any email/notifications/mail from Lexus regarding the 2nd key fob. I have scheduled an appointment with a local Lexus dealer and was told it will take about 7 days to get the key. Looks like Lexus is following their schedule to deliver the 2nd key fobs.
Check your Lexus app or mail box, if your vehicle is on the 2nd key fob delivery schedule list.
Finally, no more yelling in the house: where is the key? put it back on the shelf after driving the car.
My 350h was delivered with 1 key fob on Nov 6, 2022. The vehicle was built in Oct 2022. Last Friday (15th) I noticed 2 service campaigns on the Lexus app, One is L76 for the LSS+ update, and the other is L78 for the 2nd key fob. And yesterday, I got 2 mails from Lexus for these 2 campaigns. Before this, I have never received any email/notifications/mail from Lexus regarding the 2nd key fob. I have scheduled an appointment with a local Lexus dealer and was told it will take about 7 days to get the key. Looks like Lexus is following their schedule to deliver the 2nd key fobs.
Check your Lexus app or mail box, if your vehicle is on the 2nd key fob delivery schedule list.
Finally, no more yelling in the house: where is the key? put it back on the shelf after driving the car.
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Billst (09-19-23)
#197
Hi all, just like to share some updates on the 2nd key fob.
My 350h was delivered with 1 key fob on Nov 6, 2022. The vehicle was built in Oct 2022. Last Friday (15th) I noticed 2 service campaigns on the Lexus app, One is L76 for the LSS+ update, and the other is L78 for the 2nd key fob. And yesterday, I got 2 mails from Lexus for these 2 campaigns. Before this, I have never received any email/notifications/mail from Lexus regarding the 2nd key fob. I have scheduled an appointment with a local Lexus dealer and was told it will take about 7 days to get the key. Looks like Lexus is following their schedule to deliver the 2nd key fobs.
Check your Lexus app or mail box, if your vehicle is on the 2nd key fob delivery schedule list.
Finally, no more yelling in the house: where is the key? put it back on the shelf after driving the car.
My 350h was delivered with 1 key fob on Nov 6, 2022. The vehicle was built in Oct 2022. Last Friday (15th) I noticed 2 service campaigns on the Lexus app, One is L76 for the LSS+ update, and the other is L78 for the 2nd key fob. And yesterday, I got 2 mails from Lexus for these 2 campaigns. Before this, I have never received any email/notifications/mail from Lexus regarding the 2nd key fob. I have scheduled an appointment with a local Lexus dealer and was told it will take about 7 days to get the key. Looks like Lexus is following their schedule to deliver the 2nd key fobs.
Check your Lexus app or mail box, if your vehicle is on the 2nd key fob delivery schedule list.
Finally, no more yelling in the house: where is the key? put it back on the shelf after driving the car.
Oh, I can't use the rear cabin light for the switch will not turn off once pressed. Part is backordered till November now.
Last edited by AtomicLexus; 09-20-23 at 04:58 PM.
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Billst (09-21-23)
#198
#199
If they are still building that model than there is no reason you should not be able to aquire your windshield.
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romer (09-20-23)
#201
Just today got an email finally from Lexus about the second Smart Key. This was for our NX350H that we bought in July and was led to believe (by the dealer) that we would get the second key in a few weeks. The email today claims chip shortages are still impacting delivery and that we would get the second key "as soon as possible" and would notify us by mail when it becomes available and with info how to get from the dealer. Again, not a big deal for us since we also have the card key if we need it and/or wife and I just keep swapping the Smart Key. Still this chip shortage thing sounds fishy to me.
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Billst (09-21-23)
#202
Just today got an email finally from Lexus about the second Smart Key. This was for our NX350H that we bought in July and was led to believe (by the dealer) that we would get the second key in a few weeks. The email today claims chip shortages are still impacting delivery and that we would get the second key "as soon as possible" and would notify us by mail when it becomes available and with info how to get from the dealer. Again, not a big deal for us since we also have the card key if we need it and/or wife and I just keep swapping the Smart Key. Still this chip shortage thing sounds fishy to me.
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Billst (09-21-23)
#203
I have one fob, the card key, and the app. I have no angst about a second fob. I’ll get it when they have it for me.
#205
Good to hear the truth from you guys about card key and app both reducing the impact of single key.
It seems that Lexus U.K. (and possibly Europe) do not know what the truth is.
It seems that Lexus U.K. (and possibly Europe) do not know what the truth is.
#206
Is the USA receiving the latest model MY24?
I note Lexus ignore our disabled App that will not allow our cars to be driven, in this email.
I note Lexus ignore our disabled App that will not allow our cars to be driven, in this email.
Last edited by Billst; 09-21-23 at 06:32 PM.
#207
Pit Crew
The problem with the supply of key FOBS and now card keys is tech. over kill---------to much tech. required from the fob/key card resulting in more complicated chip/chips. I have a 2022 NX350 Luxury picked up in late August of 22 and there was never a question of only one FOB---------received 2 FOBS and a key card. I'll gladly sell both FOBS and the key card----------------------but you also have to buy the NX!
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Billst (09-22-23)
#208
Truth or Lies?
Note in the reply the Lexus rep. states " whereas the USA produce their own Lexus vehicles for their market". The entire reply is garbage, the Lexus rep. doesn't even know where there cars a built. The only Lexus built in the USA is the ES which is a glorified Toyota Camry, both are built at the same plant in Kentucky. In 2025 ES production will move back to Japan. In 2024 Lexus will come out with the TX which is a glorified Toyota Grand Highlander produced at the Highlander plant in Indiana.
The problem with the supply of key FOBS and now card keys is tech. over kill---------to much tech. required from the fob/key card resulting in more complicated chip/chips. I have a 2022 NX350 Luxury picked up in late August of 22 and there was never a question of only one FOB---------received 2 FOBS and a key card. I'll gladly sell both FOBS and the key card----------------------but you also have to buy the NX!
The problem with the supply of key FOBS and now card keys is tech. over kill---------to much tech. required from the fob/key card resulting in more complicated chip/chips. I have a 2022 NX350 Luxury picked up in late August of 22 and there was never a question of only one FOB---------received 2 FOBS and a key card. I'll gladly sell both FOBS and the key card----------------------but you also have to buy the NX!
It seems Lexus have no respect for their customers and it now appears no respect for their own staff.
Too many discrepancies in what they say.
I suspect that the key issue is actually one of security. Perhaps someone thinks they can Lie their way out of a major problem.
#209
The part that doesn't make sense to me when people say Lexus is doing the FOB thing for all kinds of nefarious reasons is that the only things they derive from such a scenario (too much to intimate conspiracy theory?) are unhappy customers, poor public relations, distrust among owners, etc. Why would they not simply provide the keys if it were so easy for them to do? They get nothing but the downsides from all this. Another explanation might be they are being honest. They have a production problem. A chip problem. Not unique to Lexus/Toyota.
#210
The part that doesn't make sense to me when people say Lexus is doing the FOB thing for all kinds of nefarious reasons is that the only things they derive from such a scenario (too much to intimate conspiracy theory?) are unhappy customers, poor public relations, distrust among owners, etc. Why would they not simply provide the keys if it were so easy for them to do? They get nothing but the downsides from all this. Another explanation might be they are being honest. They have a production problem. A chip problem. Not unique to Lexus/Toyota.
If 10% of cars are stolen, as in some areas with the RX, then the media will soon trash Lexus reputation.
Customers will soon desert if they are unable to insure their new car.
Removing half or more of the keys means less liable to key cloning.
Lower theft and better insurance rating sells more cars.
Chip supply problems seem to be engineered.
With 3000 chips in a car, why is the particular key chip selected?
Chip fabrication is well understood now. Once they have a successful run, it is very easily repeated.
Yes, they have introduced a new key with some added security but that does not lower the fabrication rate.
The rate is something decided well in advance. It is not happenstance.