NX - 2nd Gen (2022-current)

One key fob :-( (Merged single key fob issue threads)

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Old 12-20-22, 04:30 AM
  #16  
Freds430
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Originally Posted by GoLeafsGo
Got 2 key fobs for my 450h+ a week ago. Sale guy said because mine came from Japan. Canadian made ones have one key fob for now he said.
Last Wednesday picked up a 350h made in Japan and had two key fobs. I read somewhere if made in Japan were receiving two and if Canada one.
Old 12-20-22, 08:28 AM
  #17  
abhi1805
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Default NX350h made in japan

Originally Posted by Freds430
Last Wednesday picked up a 350h made in Japan and had two key fobs. I read somewhere if made in Japan were receiving two and if Canada one.
mine was made in Japan and I received on November 25! I received only 1 key fob. They said I will be mailed second key very soon. Apparently there is also tire shortage. Lexus dealers said, cars will be delayed further becoz they don’t have enough tires 😪
Old 12-20-22, 09:28 AM
  #18  
blueless
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Originally Posted by abhi1805
mine was made in Japan and I received on November 25! I received only 1 key fob. They said I will be mailed second key very soon. Apparently there is also tire shortage. Lexus dealers said, cars will be delayed further becoz they don’t have enough tires 😪
Tires?!
I wonder if it only affects the 20” tires as I’ve read that it is an uncommon size, and fewer alternatives.
Old 12-20-22, 09:51 AM
  #19  
mangust
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Took delivery of the Japanese made NX 450 on November 21. Came with two fobs and an digital card key.
The manual states that a key code plate should also be included, but I did not receive it. The dealer said a key plate is not included, that a key can be cut from the VIN alone.

Last edited by mangust; 12-20-22 at 12:43 PM.
Old 12-20-22, 01:25 PM
  #20  
StraySheep
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I took my NX350h with only one key fob back on Nov 2. I was told the dealer will call me within 3 months to have the 2nd key fob setup.
Old 12-20-22, 01:43 PM
  #21  
GoLeafsGo
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Originally Posted by mangust
Took delivery of the Japanese made NX 450 on November 21. Came with two fobs and an digital card key.
The manual states that a key code plate should also be included, but I did not receive it. The dealer said a key plate is not included, that a key can be cut from the VIN alone.
I got a key code plate with my 450h+ in Dec
Old 12-20-22, 01:44 PM
  #22  
GXWes
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Originally Posted by mookiwan
I was told I would have it before my first service. Problem is, I have an nx250 that does not have the digital key feature or the credit card key. So I ONLY have 1 key. I PMed the OP and they still do not have their key from end of October delivery.
Is a wallet key available for the NX?
Old 12-20-22, 07:18 PM
  #23  
FWCA
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Originally Posted by GXWes
Is a wallet key available for the NX?
The wallet key is available in upper trims in Canada.

BTW, I just messaged my sales person and he still doesn't have an ETA on my 2nd key fob.
Old 12-20-22, 08:08 PM
  #24  
GXWes
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Originally Posted by FWCA
The wallet key is available in upper trims in Canada.

BTW, I just messaged my sales person and he still doesn't have an ETA on my 2nd key fob.
If it's available. And works. Just tell them to give you one.
Old 01-06-23, 03:27 PM
  #25  
rjmartintx
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Default Still only one fobs for now

Just got a new 2023 ES 300h last week and was surprised to just get one key fob. I felt less "alone" after reading all the posts on this board. My dealer was very non-committal on when I might get a second key. Not very encouraging. But love the car!
Old 01-07-23, 04:25 AM
  #26  
mookiwan
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Originally Posted by FWCA
The wallet key is available in upper trims in Canada.

BTW, I just messaged my sales person and he still doesn't have an ETA on my 2nd key fob.

thanks for the update. It sounds like you are one of the first to only get 1 fob. Let us know when you finally do get it so we can estimate our own lead time. Sounds like you are about 2.5 months now…
Old 01-31-23, 12:57 PM
  #27  
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It's been exactly 3 months and NO call/communication from dealer to bring car in to get my 2nd key fob.

As expected that the 3 months I was told when picking the car was just a bluff.

Time to follow up.
Old 02-02-23, 03:34 AM
  #28  
BMil
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I was told in November it would take two weeks. When a month went by I called Lexus customer care, they said the key I needed wasn't going into production until April 2023.
Old 02-22-23, 05:48 PM
  #29  
kdhawanlex
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Thumbs down Lexus NX 250 - 2023 - received only one key from dealership

Hi All,

I am new to the forum and I have purchased a Lexus car NX 250 model 2023 AWD on 29th December'22 and I was told by the dealership that I will receive the second key within a span of 2 weeks and haven't received it yet. When I reached out to the dealership they mentioned that it is not in their hands and I should raise a complaint to Lexus.ca. Please suggest what action can I take against dealership(If at all I should). I have already reached out to lexus.ca and I am waiting for their response.

Last edited by kdhawanlex; 02-22-23 at 05:56 PM.
Old 02-22-23, 05:56 PM
  #30  
lsft
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Originally Posted by kdhawanlex
Hi All,

I am new to the forum and I have purchased a Lexus car NX 250 model 2023 AWD on 29th December'22 and I was told by the dealership that I will receive the second key within a span of 2 weeks and haven't received it yet. Dealership name is Lexus Downtown(Toronto) and when I reached out to them they mentioned that it is not in their hands and I should raise a complaint to Lexus.ca. Please suggest what action can I take against dealership(If at all I should). I have already reached out to lexus.ca and I am waiting for their response.
Not sure why they say you will get in two weeks. They give one key because of chip shortage and they want to deliver the car with one key rather than wait for the second key to deliver the vehicle to you.
The following 2 users liked this post by lsft:
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