NX - 1st Gen (2015-2021)

2018 Lexus NX300 "SOS" Button Flashing Red & Green

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Old 03-19-20 | 04:07 AM
  #1  
DaJoDJ's Avatar
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Default 2018 Lexus NX300 "SOS" Button Flashing Red & Green

Hey folks,

Just like the title says, I've got a flashing green & red light for the SOS button overhead and I can't figure out what's wrong with it. Pressing or holding the button does nothing; I've already called Lexus Enform and they said my subscription is still active for another 2 years.

I have booked an appointment with the dealership to check and see what's going on (under warranty), but I'm just curious if anyone else has this issue.

Thanks!
Old 05-27-20 | 02:15 AM
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Just to provide an update if anyone comes across this issue.

It turned out to be a faulty telemetry module (the car's cell signals weren't communicating with the over-the-air updates and etc). They had to rip the whole dash apart and replace it. It now works and was covered under warranty.
Old 05-27-20 | 06:05 AM
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Could this have been due to the recall last year? I had to take my RX in, as it had something to do with GPS coordinates and it would take 2-3 hours to fix.
Old 05-28-20 | 08:55 AM
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Originally Posted by jer
Could this have been due to the recall last year? I had to take my RX in, as it had something to do with GPS coordinates and it would take 2-3 hours to fix.
The OP has a 2018 NX. Only model years 2015 - 2017 of the NX had the Safety Connect problem that was resolved under Lexus service campaign KLG.
Old 06-17-22 | 08:29 AM
  #5  
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Originally Posted by DaJoDJ
Just to provide an update if anyone comes across this issue.

It turned out to be a faulty telemetry module (the car's cell signals weren't communicating with the over-the-air updates and etc). They had to rip the whole dash apart and replace it. It now works and was covered under warranty.
How long did it take for your car to get fixed?
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