Dealership Won't install Carbotech Brake Pads
#1
Racer
Thread Starter
Dealership Won't install Carbotech Brake Pads
Couldn't believe this, they told me they don't install any other brand of brake pads other than Lexus. She also said that they couldn't Guarantee any other pad & i told her i don't need you to Guarantee it that Carbotech who i bought them from would Guarantee them. Also told her WHY would i want to replace them with the SAME oem Lexus pads that i'm wanting to change out because of the Squealing & Dust? Kept asking me, well do you want me to set you an Appointment to have it looked at Apparently whoever said the Lexus Dealerships are looking into this problem with the brake pads FORGOT to notify Lexus of Shreveport/Bossier City? Can't understand how some of these Dealerships do all the things that some of you on here have said & i can't even get mine to change out brake pads
#3
Lead Lap
I'm not surprised that they won't install aftermarket parts....the other guy who did was lucky IMO. With that, today was the first day washing the car and let me tell you, I understand why everyone is *****ing about the brake dust, OMG it's terrible. I had to wash my wheels three times and still had to go back afterwards with a dry microfiber towel and get the areas I missed.
#4
We never installed any aftermarket parts at our dealer with the exception of wheels and they had to be ordered through the dealerships parts department.
Take the car to another shop, anyone can install pads and you will pay a lot less. Hell take it to your local high school auto vocational class they will probably do it for free or for a case of Mt Dew.
Take the car to another shop, anyone can install pads and you will pay a lot less. Hell take it to your local high school auto vocational class they will probably do it for free or for a case of Mt Dew.
#5
exclusive matchup
iTrader: (4)
i don't see anything surprising that dealerships refuse to install anything but factory parts. whether you like it or not they touch your car so they could be liable. what if the pads don't fit? what if the pads don't work well with the rotors? what if the pads cause noise? a good lawyer will make them liable no matter what you claim today.
if any dealers do they are likely just doing it out of good will or they (SA) know you well enough.
my dealership can probably do a lot for me but that's because i know them pretty well (long time relationship). otherwise i wouldn't even dream of doing stuff like this
if any dealers do they are likely just doing it out of good will or they (SA) know you well enough.
my dealership can probably do a lot for me but that's because i know them pretty well (long time relationship). otherwise i wouldn't even dream of doing stuff like this
#6
Racer
Thread Starter
Been there done that (look at other thread about break squealing issue). I took it to my local tire/wheel guy that actually does a good bit of other things on my other cars & after they looked at it said i would probably need to take it to the dealership because of the wheel sensors, etc... & apparently they didn't have any info on the RCF's (guess because they're still fairly new). He was worried after they got the pads off that they couldn't get everything back together without having any CEL's. Believe me, the Dealership is the LAST Place i would want to take it too!
#7
Racer
Thread Starter
We never installed any aftermarket parts at our dealer with the exception of wheels and they had to be ordered through the dealerships parts department.
Take the car to another shop, anyone can install pads and you will pay a lot less. Hell take it to your local high school auto vocational class they will probably do it for free or for a case of Mt Dew.
Take the car to another shop, anyone can install pads and you will pay a lot less. Hell take it to your local high school auto vocational class they will probably do it for free or for a case of Mt Dew.
Last edited by johnnyreb; 10-07-15 at 10:21 PM.
Trending Topics
#8
Racer
Thread Starter
WHO was that on here that said Lexus knew there was a problem with the RCF's & their brake squealing & was going to make an Announcement soon? Guys, i understand about the issues of them doing this but i would sign off on anything holding them responsible just as long as they did a correct replacement. It's Carbotech, not some No Name off brand replacement. You'd think they would try & work something out with me Especially after we got the RCF & the LS460 on the SAME Day
#9
Lexus Test Driver
I understand if you don't want to do it yourself but I did mine at home with a hex wrench, a tire iron, and a jack (jack stands for safety of course) in about 20 minutes per wheel. I also got the chance to clean the back side of the OEM wheels as well.
#10
Racer
Thread Starter
Thanks jkeifer, but No i Definitely don't need to try & do them That's what i don't understand about my tire/wheel guy not really wanting to do them IF they're not any different than any other brake pad job? I'm going to go to another one & just see what they say. You didn't have any issues with the sensors or any CEL's after you did yours? That's what they were afraid of was a problem hooking everything back up without any issues with the tire/wheel sensors & CEL's. In other words, are you sayin' they're not ANY different than any other vehicle?
#11
Rookie
iTrader: (1)
Thats unfortunate, its crazy the difference between Lexus dealerships, JM Lexus here in South Florida has a department specifically for modding their cars and installing all kinds of aftermarket parts. They sell "instabuilt" RCFs that come fully wrapped, wheels, exhaust, brakes and a insane pricetag.
#12
Racer
Thread Starter
Thats unfortunate, its crazy the difference between Lexus dealerships, JM Lexus here in South Florida has a department specifically for modding their cars and installing all kinds of aftermarket parts. They sell "instabuilt" RCFs that come fully wrapped, wheels, exhaust, brakes and a insane pricetag.
#13
My dealership in Rochester NY that did in deed install my Carbotech pads and LEMS intake also has a department for ordering after market parts and installing them. I ordered RSR coilovers and exhaust from GTHAUS and they will install them this Spring.
#14
Pole Position
My dealer installed aftermarket tire pressure sensors. Maybe not the same scenario since brakes are more of a safety issue. But I can understand them not wanting to do the pads.
#15
Brake pads are the one thing I do on my own since it's so easy. That being said, here are my notes when I installed the Carbotech pads:
The pad wear indicator was hard to get back on for the fronts.
All four rear pads were identical, no right side/left side. The wear pad indicator for the left side ends up not lining up to the slot on the caliper where the wires run through for cable management. It's not a deal breaker, but it's a lack of attention to detail that's a bit frustrating for the price paid.
The wear pad indicator is the sensor just clips into the pad. If it works like it did on my old LS, the wear pad indicator (sensor) is designed to wear down breaking the circuit and then displaying the indicator on the instrument cluster. If you let your pads get down the far, you also have to replace the sensor.
The pad wear indicator was hard to get back on for the fronts.
All four rear pads were identical, no right side/left side. The wear pad indicator for the left side ends up not lining up to the slot on the caliper where the wires run through for cable management. It's not a deal breaker, but it's a lack of attention to detail that's a bit frustrating for the price paid.
The wear pad indicator is the sensor just clips into the pad. If it works like it did on my old LS, the wear pad indicator (sensor) is designed to wear down breaking the circuit and then displaying the indicator on the instrument cluster. If you let your pads get down the far, you also have to replace the sensor.